Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy
SharpenCX
JUNE 16, 2020
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Hold up: Definition time! Real quick, before we get too jargon-y, let’s take a definition break. Use skills-based routing in your IVR and send questions to the perfect group.
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