Remove 2005 Remove Benchmark Remove Definition Remove Metrics
article thumbnail

Marketing Operations Defined for Wikipedia, Part I

ClearAction

Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations and Marketing Operations Defined for Wikipedia, Part II. The scope of responsibilities varies across Marketing Operations teams and so, therefore, does the definition.

article thumbnail

Why Customer Delight Is the Wrong Strategy

Comm100

In 2005, Bain & Company surveyed 362 firms. Ask any call center manager if running a call center is easy, and the answer is a definite no. It’s important to remember that while a positive impact might not stick, a negative one definitely will. Free Download] Live Chat Benchmark Report 2018. Download Now.