2005, Definition, Metrics and Upselling - Customer Contact Central

In Customer Success, Who Has Skin In The Game?

Amity

APRIL 7, 2016

Trust comes first, before any upsells, cross-sells, or expansion plans. Members of your Customer Success team definitely need to share certain attributes with Sales: confidence, product knowledge, and a bias for being proactive. We can easily use these metrics to resolve crises more quickly.

Sales

Sales Upselling Customer Support SaaS

CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

Amity

NOVEMBER 25, 2014

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Prove that product adoption is important and the financial metrics it will drive.

SaaS

SaaS Chief Customer Officer Upselling Accountability

Customer Contact Central

In Customer Success, Who Has Skin In The Game?

CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

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