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Marketing Operations Defined for Wikipedia, Part I

ClearAction

Marketing Operations definition as proposed updated content for Wikipedia, which would include the History of Marketing Operations and Marketing Operations Defined for Wikipedia, Part II. The marketing operations (MO) function has emerged due to the need for a more transparent, efficient, and accountable view of marketing.

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Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy

SharpenCX

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Hold up: Definition time! Real quick, before we get too jargon-y, let’s take a definition break. And as we live and work through a pandemic, that number has only grown.

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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Klaus has an easy sign up process that does not require that you speak with sales to launch an account. CallMiner requires you to contact sales before creating an account and their customer base tends to be larger organizations. orecx.com Founded in 2005 Based in Chicago Illinois. Klausapp pricing. CallMiner pricing.

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In Customer Success, Who Has Skin In The Game?

Amity

Members of your Customer Success team definitely need to share certain attributes with Sales: confidence, product knowledge, and a bias for being proactive. Then, tie your Sales Team’s compensation to GPM of new business and recurring revenue from that account. We can easily use these metrics to resolve crises more quickly.

Sales 69
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CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

Amity

Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Prove that product adoption is important and the financial metrics it will drive.

SaaS 48