Interaction Metrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. For example, the 2020 Rage Customer Rage study found that 66% of consumers had experienced a problem with a product or service; that’s up from 56% in 2017. Some closed-loop feedback systems are triggered by low NPS survey scores.

Surveys 62

Surveys Feedback B2B Metrics 62

Toister Performance Solutions

DECEMBER 4, 2018

A 2004 study by Booz Allen and the Aspen Institute found that 90 percent of corporate values statements listed ethics or integrity. Ask each person to write down a brief definition of each one. Together, we brainstormed real workplace stories that were examples of serving with integrity. Then compare what people wrote.

Employee engagement 69

Employee engagement Surveys Accountability Feedback 69

Nicereply

MARCH 14, 2023

Through many real examples, this book gives plenty of actionable advice for succeeding as a support manager in a global and connected world. You’ve become the bad person in this scene. No amount of coaching, training, or quarterly feedback surveys will prevent it. How did that ever happen?”

Management 98

Management Call Center Metrics Entertainment 98

Toister Performance Solutions

AUGUST 16, 2018

The decommissioned aircraft carrier has operated as a museum in San Diego since 2004. The feedback was overwhelmingly conclusive. The number of applicants sourced directly through our website, versus a public posting on Indeed, for example, has steadily increased over the past seven years." My friend, Jamie, is a great example.

Entertainment 65

Entertainment Education Feedback Surveys 65

Amity

SEPTEMBER 7, 2016

I got started in this industry back in 2004, shortly after I graduated from college. Let’s use our corporate group as an example. I have two young kids (including an 11-week old) at home, meaning I don’t get to do much personal reading nowadays. They want everything to work seamlessly.

Metrics 0

Metrics Upselling Accountability Customer retention 0

Netomi

JANUARY 5, 2022

Our favorite content from Annette : Unified CX: Real World Examples. Through her expertise and personal approach, Denise has become an in-demand keynote speaker inspiring business leaders around the world to build great brands and exceptional organizations. She has served clients as an independent consulting partner since 2004.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

OCTOBER 9, 2019

Research clearly shows that in businesses like ours, one of the first steps to delivering enhanced customer experience is to engage employees and energise them by recognising and sharing examples of great service delivery and positive customer feedback. At OmniServ, we have a variety of ways to thank staff.

Brand ambassadors 45

Brand ambassadors Airlines Morale Government 45