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Employee NPS®: How to Use this Valuable Employee Engagement Tool


Since late in 2003, Net Promoter Score and the Net Promoter Score process have been used by an ever-increasing number of companies as a way to measure and improve customer loyalty. […] The post Employee NPS®: How to Use this Valuable Employee Engagement Tool appeared first on Genroe | Customer Experience | Net Promoter Score.

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Why We’re a Cisco Family Through and Through

Cisco - Contact Center

I started my career as a contractor with Cisco back in December 2003 with the Support Delivery Services IT Finance team. Even as a contractor, I could see from day one the incredible culture Cisco… Read more on Cisco Blogs

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Amazing Business Radio: Andy Masters


Andy escaped the corporate world just in time to preserve his sanity, as he followed his passion for speaking, consulting, and entrepreneurship in 2003. It’s not the screw-up, it’s what you are going to do after the screw-up; that’s what people are looking for.” – Andy Masters. What questions will this episode answer?

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Always Active, Mary Susan Costa Assembles Our On-demand Workforce

Working Solutions

When Mary Susan Costa joined Working Solutions as a contractor in 2003, she was one of only two people in human resources. “I I was brought in to provide overflow relief to Kristin Skiko (vice president of Talent Management) in adding agents,” Mary Susan said.

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How to Build an AI-Powered Contact Center as a Service Platform

Since LinkLive's founding in 2003, security has been at the core of our DNA; from our policies and processes to our infrastructure and architecture. We believe in the power of AI to automate self-service when appropriate and to drive more meaningful engagement through advanced performance solutions such as workforce management and reporting.

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How to Increase Employee Net Promoter Score (eNPS) in Your Call Center


It first appeared in the 2003 Harvard Business Review article, The One Number You Need to Grow. Net Promoter Score (NPS) is a measure of customer satisfaction. Employee Net Promoter Score (eNPS) was derived from NPS.

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Sporting Goods retailer retains Taylor Reach to support e-commerce experience

Taylor Reach Group

Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. About The Taylor Reach Group, Inc. A global Contact Center, Call Center, and Customer Experience consulting firm.