Expert insights. Personalized for you.
2003 - 2017 Provide Support LLC. 5 Reasons Unhappy Customers Don’t Complain. The times when customer complaints were seen as a distraction that should be eliminated are over. Most businesses today understand that complaints are a valuable source of information. MORE
Established in 2003, Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm, specializing in sourcing strategies , customer experience, customer service/support , and Contact Center assessments. MORE
Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. Taylor Reach assists currency investment firm in acquiring new telephony platform. The Taylor Reach Group, Inc., MORE
2003 - 2017 Provide Support LLC. Critical Thinking For Customer Service. Customer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social and emotional intellegence, and self-regulation skills. MORE
2003 - 2017 Provide Support LLC. How to listen to your customers. Many companies tend to focus too much on the service or product they provide and forget about listening to their customers. Inevitably, this results in revenue and profit reduction. MORE
2003 - 2017 Provide Support LLC. In 2020 customers will become smarter as their expectations for service and customer experience are set by best brands. While interacting with a business, they compare their experience to the best one they received from anyone and anywhere. MORE
Andy escaped the corporate world just in time to preserve his sanity, as he followed his passion for speaking, consulting, and entrepreneurship in 2003. “It’s Andy Masters On How Customer Service. Is Just Like Dating and Relationships. MORE
2003 - 2017 Provide Support LLC. Customer Service KPIs for Live Chat Teams. MORE
2003 - 2017 Provide Support LLC. The French writer Antoine de Saint-Exupéry is credited with saying “A goal without a plan is just a wish.”. MORE
2003 - 2015 Provide Support LLC. 10 Do’s and Don’ts of Excellent Customer Service. MORE
2003 - 2017 Provide Support LLC. The value of keeping the right customers. Acquiring new customers is important, but retaining them is more profitable. In order for a business to survive, it needs money. To make money, you need customers. More specifically, you need happy and loyal customers. MORE
2003 - 2017 Provide Support LLC. What do Provide Support customers like most of all about our live chat product? MORE
2003 - 2015 Provide Support LLC. Customer Service Tips. The first impression comes after the first greeting. Your customers like to be liked and to feel they are important. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave. MORE
2003 - 2017 Provide Support LLC. 8 Ways to Say No to Customers. Have you ever heard “No” as a customer? How did you feel? Were you disappointed? Sometimes it may happen that we need to say “No” to our customers or deliver negative news. MORE
2003 - 2017 Provide Support LLC. 6 Reasons Why Smart Employees Underperform. “Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.” ” – Francis Hesselbein. MORE
2003 - 2017 Provide Support LLC. In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers. MORE
Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. MORE
2003 - 2017 Provide Support LLC. Customer service journey. It is sometimes said that success in business is less about what you sell and more about how you sell it. While this obviously means that marketing is important, so too is the journey customers go on. MORE
2003 - 2015 Provide Support LLC. Why to Apply Servant Leadership in Customer Service. MORE
2003 - 2017 Provide Support LLC. 5 Ways Big Data Will Improve Customer Service. In the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days. MORE
Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. MORE
2003 - 2017 Provide Support LLC. Customer service and marketing can intensify and strengthen each other. Customer service and marketing are often seen as completely different processes by most companies. MORE
2003 - 2015 Provide Support LLC. How to Become an Expert in Customer Service. As a customer service manager or representative, you know first hand just how important it is to provide quality, effective customer service – especially in today’s world where social media dominates. MORE
2003 - 2017 Provide Support LLC. Tips for collecting customer data. Customers are putting a great deal of faith in you, when they’re telling you personal information. MORE
2003 - 2015 Provide Support LLC. Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator. MORE
2003 - 2017 Provide Support LLC. How to close a conversation tips. Kind words can be short and easy to speak, but their echoes are truly endless.” – Mother Theresa. The way you respond to your customers shows how you respect them and their business. MORE
Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. The Taylor Reach Group, Inc., MORE
2003 - 2015 Provide Support LLC. Customer Loyalty. In any business existing customers leave and new customers arrive. However, there are customers who are the backbone of any business, they are the loyal customers. MORE
2003 - 2015 Provide Support LLC. Holiday Shopping Rush. Holiday season is the perfect time to meet relatives and friends. It’s the time when all of us are up to our ears in holiday rush and non stop 24/7 shopping. MORE
2003 - 2017 Provide Support LLC. B2B Customer Experience – How to get it Right? As per an Accenture report , – only 23% of B2B companies achieve impressive returns on their customer experience investments. MORE
2003 - 2017 Provide Support LLC. New Customer Service Trends. No business can afford to be a customer service laggard. NewVoiceMedia survey results reveal that an estimated $62 billion is lost by U.S. businesses each year following bad customer experiences. MORE
2003 - 2017 Provide Support LLC. Cheat Sheet for Live Chat Operators. Chat etiquette plays a huge role in customer service. Professional and authentic interaction with clients goes far beyond the opportunity to make a sale. MORE
2003 - 2017 Provide Support LLC. The Impact of Customer Service on Purchase Decisions. MORE
2003 - 2017 Provide Support LLC. GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. MORE
2003 - 2017 Provide Support LLC. Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave? A study from NewVoiceMedia found that: 67% of customers left a company due to poor service. 10% have switched more than 5 times in the past year. MORE
2003 - 2017 Provide Support LLC. More and more websites today are managed with help of WordPress platform. The growing audience of website owners creates the growing demand for various plugins that facilitate not only website management process but also help improve customer experience. MORE
2003 - 2017 Provide Support LLC. 4 Dimensions of Customer Trust. Put simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has literally become the new currency of our global economy. — Stephen M.R.Covey. MORE
2003 - 2017 Provide Support LLC. Live chat has become integral part of modern e-commerce websites. MORE
2003 - 2015 Provide Support LLC. 8 ways to win more loyal customers with a personal touch. Winning loyal customers does not necessarily take huge marketing budgets. When it comes to customer loyalty, it’s small gestures that get appreciated the most and remembered. MORE
2003 - 2017 Provide Support LLC. Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support. MORE
2003 Related Topics Provide Support
NOVEMBER 16, 2017
2003 - 2017 Provide Support LLC. Customer service and marketing can intensify and strengthen each other. Customer service and marketing are often seen as completely different processes by most companies.
Provide Support
JANUARY 27, 2020
2003 - 2017 Provide Support LLC. In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers.
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ShepHyken
NOVEMBER 22, 2016
Andy escaped the corporate world just in time to preserve his sanity, as he followed his passion for speaking, consulting, and entrepreneurship in 2003. “It’s Andy Masters On How Customer Service. Is Just Like Dating and Relationships.
Provide Support
DECEMBER 1, 2016
2003 - 2015 Provide Support LLC. Why to Apply Servant Leadership in Customer Service.
Provide Support
NOVEMBER 1, 2017
2003 - 2017 Provide Support LLC. 5 Reasons Unhappy Customers Don’t Complain. The times when customer complaints were seen as a distraction that should be eliminated are over. Most businesses today understand that complaints are a valuable source of information.
Provide Support
OCTOBER 4, 2018
2003 - 2017 Provide Support LLC. The French writer Antoine de Saint-Exupéry is credited with saying “A goal without a plan is just a wish.”.
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Taylor Reach Group
OCTOBER 18, 2018
Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.
Provide Support
APRIL 4, 2017
2003 - 2017 Provide Support LLC. How to close a conversation tips. Kind words can be short and easy to speak, but their echoes are truly endless.” – Mother Theresa. The way you respond to your customers shows how you respect them and their business.
Provide Support
FEBRUARY 15, 2018
2003 - 2017 Provide Support LLC. Critical Thinking For Customer Service. Customer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social and emotional intellegence, and self-regulation skills.
Provide Support
DECEMBER 12, 2017
2003 - 2017 Provide Support LLC. 5 Ways Big Data Will Improve Customer Service. In the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days.
Provide Support
FEBRUARY 5, 2020
2003 - 2017 Provide Support LLC. What do Provide Support customers like most of all about our live chat product?
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Provide Support
SEPTEMBER 12, 2016
2003 - 2015 Provide Support LLC. Customer Service Tips. The first impression comes after the first greeting. Your customers like to be liked and to feel they are important. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave.
Provide Support
JULY 26, 2017
2003 - 2017 Provide Support LLC. How to listen to your customers. Many companies tend to focus too much on the service or product they provide and forget about listening to their customers. Inevitably, this results in revenue and profit reduction.
Provide Support
MARCH 14, 2018
2003 - 2017 Provide Support LLC. 4 Dimensions of Customer Trust. Put simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has literally become the new currency of our global economy. — Stephen M.R.Covey.
Provide Support
JANUARY 30, 2018
2003 - 2017 Provide Support LLC. 8 Ways to Say No to Customers. Have you ever heard “No” as a customer? How did you feel? Were you disappointed? Sometimes it may happen that we need to say “No” to our customers or deliver negative news.
Provide Support
NOVEMBER 28, 2017
2003 - 2017 Provide Support LLC. B2B Customer Experience – How to get it Right? As per an Accenture report , – only 23% of B2B companies achieve impressive returns on their customer experience investments.
Provide Support
DECEMBER 22, 2015
2003 - 2015 Provide Support LLC. Customer feedback. Feedback is necessary for a variety of reasons. Not only does it allow you to gauge how you’re perceived by your customers, but it also helps new customers find you.
Taylor Reach Group
OCTOBER 30, 2019
Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc.
Provide Support
DECEMBER 19, 2017
2003 - 2017 Provide Support LLC. The Impact of Customer Service on Purchase Decisions.
Provide Support
DECEMBER 17, 2018
2003 - 2017 Provide Support LLC. Live chat has become integral part of modern e-commerce websites.
Provide Support
JANUARY 17, 2018
2003 - 2017 Provide Support LLC. The value of keeping the right customers. Acquiring new customers is important, but retaining them is more profitable. In order for a business to survive, it needs money. To make money, you need customers. More specifically, you need happy and loyal customers.
Provide Support
APRIL 20, 2017
2003 - 2017 Provide Support LLC. 6 Reasons Why Smart Employees Underperform. “Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.” ” – Francis Hesselbein.
Provide Support
JUNE 28, 2017
2003 - 2017 Provide Support LLC. Customer service journey. It is sometimes said that success in business is less about what you sell and more about how you sell it. While this obviously means that marketing is important, so too is the journey customers go on.
Provide Support
JANUARY 6, 2020
2003 - 2017 Provide Support LLC. In 2020 customers will become smarter as their expectations for service and customer experience are set by best brands. While interacting with a business, they compare their experience to the best one they received from anyone and anywhere.
Provide Support
DECEMBER 20, 2016
2003 - 2015 Provide Support LLC. How to Become an Expert in Customer Service. As a customer service manager or representative, you know first hand just how important it is to provide quality, effective customer service – especially in today’s world where social media dominates.
Taylor Reach Group
OCTOBER 11, 2018
Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. Taylor Reach assists currency investment firm in acquiring new telephony platform. The Taylor Reach Group, Inc.,
Provide Support
MAY 9, 2017
2003 - 2017 Provide Support LLC. New Customer Service Trends. No business can afford to be a customer service laggard. NewVoiceMedia survey results reveal that an estimated $62 billion is lost by U.S. businesses each year following bad customer experiences.
Taylor Reach Group
NOVEMBER 11, 2019
Established in 2003, Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm, specializing in sourcing strategies , customer experience, customer service/support , and Contact Center assessments.
Provide Support
APRIL 4, 2019
2003 - 2017 Provide Support LLC. More and more websites today are managed with help of WordPress platform. The growing audience of website owners creates the growing demand for various plugins that facilitate not only website management process but also help improve customer experience.
Provide Support
SEPTEMBER 18, 2017
2003 - 2017 Provide Support LLC. Cheat Sheet for Live Chat Operators. Chat etiquette plays a huge role in customer service. Professional and authentic interaction with clients goes far beyond the opportunity to make a sale.
Provide Support
MARCH 19, 2019
2003 - 2017 Provide Support LLC. GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally.
Provide Support
DECEMBER 13, 2016
2003 - 2015 Provide Support LLC. Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator.
Provide Support
AUGUST 22, 2017
2003 - 2017 Provide Support LLC. Tips for collecting customer data. Customers are putting a great deal of faith in you, when they’re telling you personal information.
Provide Support
NOVEMBER 15, 2016
2003 - 2015 Provide Support LLC. Holiday Shopping Rush. Holiday season is the perfect time to meet relatives and friends. It’s the time when all of us are up to our ears in holiday rush and non stop 24/7 shopping.
Provide Support
FEBRUARY 24, 2016
2003 - 2015 Provide Support LLC. 10 Do’s and Don’ts of Excellent Customer Service.
Provide Support
JANUARY 7, 2019
2003 - 2017 Provide Support LLC. Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support.
Provide Support
AUGUST 22, 2018
2003 - 2017 Provide Support LLC. Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave? A study from NewVoiceMedia found that: 67% of customers left a company due to poor service. 10% have switched more than 5 times in the past year.
Taylor Reach Group
FEBRUARY 8, 2019
Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. The Taylor Reach Group, Inc.,
Provide Support
JUNE 29, 2016
2003 - 2015 Provide Support LLC. Customer Loyalty. In any business existing customers leave and new customers arrive. However, there are customers who are the backbone of any business, they are the loyal customers.
Provide Support
JULY 12, 2016
2003 - 2015 Provide Support LLC. 8 ways to win more loyal customers with a personal touch. Winning loyal customers does not necessarily take huge marketing budgets. When it comes to customer loyalty, it’s small gestures that get appreciated the most and remembered.
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