How Customer Service and Marketing Can Intensify Each Other

Provide Support

2003 - 2017 Provide Support LLC. Customer service and marketing can intensify and strengthen each other. Customer service and marketing are often seen as completely different processes by most companies.

Why to Apply The Servant Leadership Approach in Customer Service?

Provide Support

2003 - 2015 Provide Support LLC. Why to Apply Servant Leadership in Customer Service.

5 Major Reasons Why Unhappy Customers Don’t Complain

Provide Support

2003 - 2017 Provide Support LLC. 5 Reasons Unhappy Customers Don’t Complain. The times when customer complaints were seen as a distraction that should be eliminated are over. Most businesses today understand that complaints are a valuable source of information.

The Goals to Set For Your Customer Service Team

Provide Support

2003 - 2017 Provide Support LLC. The French writer Antoine de Saint-Exupéry is credited with saying “A goal without a plan is just a wish.”.

How to Choose the Right Live Chat Plugin for your WordPress Website

Provide Support

2003 - 2017 Provide Support LLC. More and more websites today are managed with help of WordPress platform. The growing audience of website owners creates the growing demand for various plugins that facilitate not only website management process but also help improve customer experience.

Amazing Business Radio: Andy Masters

ShepHyken

Andy escaped the corporate world just in time to preserve his sanity, as he followed his passion for speaking, consulting, and entrepreneurship in 2003. “It’s Andy Masters On How Customer Service. Is Just Like Dating and Relationships.

Data Security and Protection at Provide Support

Provide Support

2003 - 2017 Provide Support LLC. GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally.

15 Reasons Your Customers Don’t Like You (Infographic)

Provide Support

2003 - 2015 Provide Support LLC. The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales. Very often though, we unknowingly create barriers that discourage customers from doing business with us, sometimes simply because we don’t realize they exist.

Sales 87

Customer Service Tips. How to Close a Conversation

Provide Support

2003 - 2017 Provide Support LLC. How to close a conversation tips. Kind words can be short and easy to speak, but their echoes are truly endless.” – Mother Theresa. The way you respond to your customers shows how you respect them and their business.

The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic)

Provide Support

2003 - 2017 Provide Support LLC. Over the recent years customer experience has dramatically grown in value to supersede product quality and price.

The Importance of Critical Thinking in Customer Service

Provide Support

2003 - 2017 Provide Support LLC. Critical Thinking For Customer Service. Customer service jobs require a composite mix of soft and hard skills for success. To positively interact with customers and team members we need social and emotional intellegence, and self-regulation skills.

5 Ways Big Data Will Improve Customer Service

Provide Support

2003 - 2017 Provide Support LLC. 5 Ways Big Data Will Improve Customer Service. In the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days.

Top 15 Mistakes Made By Customer Service Professionals (Infographic)

Provide Support

2003 - 2017 Provide Support LLC. Your customer service employees are your brand representatives, the human face and the voice of your company.

Top Benefits of Using Embedded Chat Window on your Website

Provide Support

2003 - 2017 Provide Support LLC. Live chat has become integral part of modern e-commerce websites.

4 Dimensions of Customer Trust: How To Get The Most Of It

Provide Support

2003 - 2017 Provide Support LLC. 4 Dimensions of Customer Trust. Put simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has literally become the new currency of our global economy. — Stephen M.R.Covey.

Customer Service Etiquette Tips: How to Keep Your Customers Happy (Infographic)

Provide Support

2003 - 2015 Provide Support LLC. “Politeness goes far, yet costs nothing.” – Samuel Smiles. There might be a huge number of companies offering the same products or services.

Provide Support Live Chat Achievements in 2018

Provide Support

2003 - 2017 Provide Support LLC. Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support.

Customer Service Tips. The Secret of the Right Greeting

Provide Support

2003 - 2015 Provide Support LLC. Customer Service Tips. The first impression comes after the first greeting. Your customers like to be liked and to feel they are important. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave.

How Business Leaders Listen to Their Customers

Provide Support

2003 - 2017 Provide Support LLC. How to listen to your customers. Many companies tend to focus too much on the service or product they provide and forget about listening to their customers. Inevitably, this results in revenue and profit reduction.

Business-to-Business Customer Experience – How to Get it Right?

Provide Support

2003 - 2017 Provide Support LLC. B2B Customer Experience – How to get it Right? As per an Accenture report , – only 23% of B2B companies achieve impressive returns on their customer experience investments.

B2C 80

The Impact of Customer Service on Purchase Decisions

Provide Support

2003 - 2017 Provide Support LLC. The Impact of Customer Service on Purchase Decisions.

B2C 76

The Value of Keeping the Right Customers

Provide Support

2003 - 2017 Provide Support LLC. The value of keeping the right customers. Acquiring new customers is important, but retaining them is more profitable. In order for a business to survive, it needs money. To make money, you need customers. More specifically, you need happy and loyal customers.

Global contractor network enlists Taylor Reach in new telephony acquisition

Taylor Reach Group

Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.

Stay Mobile with Live Chat Operator Console for iOS

Provide Support

2003 - 2017 Provide Support LLC. Provide support is glad to announce the release of the live chat operator console for iOS. This version allows you stay connected with your customers on the go and handle chat requests if you are not at your computer.

How to Automate Customer Feedback

Provide Support

2003 - 2015 Provide Support LLC. Customer feedback. Feedback is necessary for a variety of reasons. Not only does it allow you to gauge how you’re perceived by your customers, but it also helps new customers find you.

6 Reasons Why Smart Employees Underperform, And How That Can Be Fixed

Provide Support

2003 - 2017 Provide Support LLC. 6 Reasons Why Smart Employees Underperform. “Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.” ” – Francis Hesselbein.

8 Simple Ways to Reach out to Your Customers

Provide Support

2003 - 2017 Provide Support LLC. How to Reach out to Your Customers. Modern customers are becoming more and more demanding to brands. We cannot ignore the fact that 84% of millennials don’t trust traditional advertising. Old methods to reach customers no longer work as they had worked before.

What Elements Matter To Customers During Their Service Journey

Provide Support

2003 - 2017 Provide Support LLC. Customer service journey. It is sometimes said that success in business is less about what you sell and more about how you sell it. While this obviously means that marketing is important, so too is the journey customers go on.

Don’t Give Your Customers a Reason To Leave

Provide Support

2003 - 2017 Provide Support LLC. Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave? A study from NewVoiceMedia found that: 67% of customers left a company due to poor service. 10% have switched more than 5 times in the past year.

How to Become an Expert in Customer Service

Provide Support

2003 - 2015 Provide Support LLC. How to Become an Expert in Customer Service. As a customer service manager or representative, you know first hand just how important it is to provide quality, effective customer service – especially in today’s world where social media dominates.

New Customer Service Trends to Look out for in 2017 and Beyond

Provide Support

2003 - 2017 Provide Support LLC. New Customer Service Trends. No business can afford to be a customer service laggard. NewVoiceMedia survey results reveal that an estimated $62 billion is lost by U.S. businesses each year following bad customer experiences.

Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses

Provide Support

2003 - 2017 Provide Support LLC. Cheat Sheet for Live Chat Operators. Chat etiquette plays a huge role in customer service. Professional and authentic interaction with clients goes far beyond the opportunity to make a sale.

10 Questions to Ask When Collecting Customer Data

Provide Support

2003 - 2017 Provide Support LLC. Tips for collecting customer data. Customers are putting a great deal of faith in you, when they’re telling you personal information.

8 Ways to Say No to Customers with Examples

Provide Support

2003 - 2017 Provide Support LLC. 8 Ways to Say No to Customers. Have you ever heard “No” as a customer? How did you feel? Were you disappointed? Sometimes it may happen that we need to say “No” to our customers or deliver negative news.

6 Ways to Stay Connected with Your Customers

Provide Support

2003 - 2015 Provide Support LLC. Stay Connected with your Customers. According to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator.

B2C 83

How the Business Leaders Handle the Holiday Rush

Provide Support

2003 - 2015 Provide Support LLC. Holiday Shopping Rush. Holiday season is the perfect time to meet relatives and friends. It’s the time when all of us are up to our ears in holiday rush and non stop 24/7 shopping.

10 Do’s and Don’ts of Excellent Customer Service

Provide Support

2003 - 2015 Provide Support LLC. 10 Do’s and Don’ts of Excellent Customer Service.

How Emotions Drive Customer Loyalty (Infographic)

Provide Support

2003 - 2017 Provide Support LLC. To connect with new customers don’t try to get inside their heads. Get inside their hearts. Create an emotional connection. Bill Quiseng.

AI Chatbots Vs. Human Powered Live Chat: Which is Winning the Customer Service Game?

Provide Support

2003 - 2017 Provide Support LLC. AI Chatbots Vs. Human Powered Live Chat.

How to Deal with Employee Burnout in Customer Service (Infographic)

Provide Support

2003 - 2015 Provide Support LLC. Employee burnout can occur at every level of an organization – from top to bottom, and it’s especially commonly found among customer service people who have to deal with dissatisfied customers almost on a daily basis.