ShepHyken

NOVEMBER 22, 2016

Andy Masters On How Customer Service. Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” How is customer service just like dating and relationships?

Consulting 319

Consulting Consulting Sales Personalization 319

Beyond Philosophy

SEPTEMBER 15, 2015

It has become a standard metric used to determine if your Customer Service and Experience improvements are effective. Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. The NPS score has been around for years and has seeped its way into business vernacular.

Banking 383

Banking Telecommunications Consulting Consulting 383

Beyond Philosophy

SEPTEMBER 11, 2014

According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ” That is to say, Amazon has it—and Bank of America doesn’t. The Top 10 Companies As you can see, Amazon sits at the top. They communicate well.

Banking 347

Banking Employee engagement Customer centricity Consulting 347

Steve DiGioia

SEPTEMBER 9, 2016

One of the Top 30 customer service experts in the world, Steve Curtin provides today’s guest post. NPS is a customer loyalty metric created by Fred Reicheld, Bain & Company and Satmetrix in 2003. Here’s why I like NPS so much as a KPI of customer service quality: Credibility. Thanks Steve!

Customer Service 113

Customer Service Consulting Consulting Metrics 113

Provide Support

SEPTEMBER 18, 2017

Chat etiquette plays a huge role in customer service. It helps to build a lasting relationship with the customer, inspire future communication and create fans and advocates of your brand. How to treat the customer to be able to appreciate all these benefits and escalate your service to a more professional and human level?

Customer Service 111

Customer Service Sales Best practices 111

Provide Support

OCTOBER 21, 2015

How to Prevent Customer Service Agent Burnout. I wish I knew it before, when I just started my career as a customer service representative. Burnout is a widespread issue in customer service today. © 2003 - 2015 Provide Support LLC. Read more. Published in Provide Support Blog , 2015.

Agent burnout 102

Agent burnout Customer Service 102

Provide Support

FEBRUARY 24, 2016

10 Do’s and Don’ts of Excellent Customer Service. These days, the phrases “go above and beyond for the best customer service experience”, “the customer is always right” and “the customer is king” have become one of the most cliched and repeated in marketing. © 2003 - 2015 Provide Support LLC.

Customer Service 91

Customer Service Marketing Management Best practices 91

Beyond Philosophy

MAY 31, 2016

The dual message here is that companies should focus greater attention both on creating brand “champions” and advocates among customers and on building these same capabilities within the job descriptions of all employees within the organization, irrespective of function or level. The figure below illustrates their findings.

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

Provide Support

DECEMBER 29, 2016

No matter your business, excellence in customer service etiquette will always set you apart and give you the edge over your competition. In fact, customer service agents can be the first and only contact point for customers and are therefore the face of a company. © 2003 - 2015 Provide Support LLC.

Customer Service 85

Customer Service Best practices 85

Provide Support

OCTOBER 6, 2016

The Power of Positive Thinking in Customer Service. It’s no secret that customer service jobs are often associated with negativity. Dealing with customer complaints, negative feedback and frustration on a day-to-day basis can be a pretty stressful experience. © 2003 - 2015 Provide Support LLC.

Customer Service 85

Customer Service Feedback 85

Provide Support

DECEMBER 1, 2016

Why to Apply Servant Leadership in Customer Service. The business age we live and work in today is often called the Age of the Customer which means that shifting the focus on the customer now matters more than any other single factor like product innovation and technology racing. © 2003 - 2015 Provide Support LLC.

Customer Service 80

Customer Service Marketing Technology Customer Experience 80

Provide Support

SEPTEMBER 12, 2016

Customer Service Tips. Your customers like to be liked and to feel they are important. It tells customers who you are and how you feel and what kind of service to expect from you. In this blog post I would like to offer four customer service tips to greet your customers. Here they are: (.).

Customer Service 78

Customer Service Sales Marketing Personalization 78

Provide Support

NOVEMBER 2, 2016

7 Tips for Maintaining A Positive Attitude in Customer Service. There’s no surprise that customer service is among occupations that commonly involve quite a high number of stressful experiences. In my previous blog post I outlined 5 reasons why you should embrace a positive attitude in customer service.

Customer Service 76

Customer Service 76

Provide Support

NOVEMBER 18, 2015

How to Tailor Customer Service Based on Customer Personality Type. © 2003 - 2015 Provide Support LLC. Read more. Published in Provide Support Blog , 2015. Permalink | No comment.

Personalization 79

Personalization Customer Service 79

Provide Support

MARCH 15, 2017

Your customer service employees are your brand representatives, the human face and the voice of your company. Their competence, soft skills and communication habits count tremendously toward the quality of the service they provide to your customers and impact overall customer satisfaction. Read more.

Customer Service 71

Customer Service Customer Support 71

Taylor Reach Group

AUGUST 16, 2021

Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. TRG) have been enlisted to help the organization assess its customer experience operations. Calls and contacts are primarily focused on customer service, events, ticket sales, and official merchandise sales.

Contact Center 131

Contact Center Consulting Consulting Best practices 131

Provide Support

MAY 23, 2017

6 Study-Backed Tips for “Best in Class” Customer Service. Good quality customer service is the best interest for both companies and their customers today. In the markets overflowing with similar products, offering a special memorable service is a foremost way to stand out from the crowd. Read more.

Customer Service 70

Customer Service Benchmark Marketing Best practices 70

Taylor Reach Group

JUNE 23, 2021

A global Contact Center, Call Center, and Customer Experience consulting firm. Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. About The Taylor Reach Group, Inc.

Consulting 120

Consulting Consulting Government Contact Center 120

Provide Support

OCTOBER 4, 2018

It is generally understood that the goal in customer service is to have effective communication with customers, which will result in customers being satisfied and will produce more revenue for the company in the end. © 2003 - 2017 Provide Support LLC. However, what is effective communication? Read more.

Customer Service 69

Customer Service 69

Steve DiGioia

APRIL 10, 2017

Here’s one of the best examples of how to create customer loyalty that I have ever seen. It happened while I was working at the Hilton Newark Airport Hotel in 2003. This original article was written by Steve DiGioia. We had a fantastic staff, happy employees and a robust business. Did you hear what happened?”

Customer Service 133

Customer Service 133

Provide Support

JUNE 1, 2017

5 Tips for Effective Leadership in Customer Service. Customer service team success is most significantly influenced by service-focused culture that starts at the top and works its way throughout the company. In one of my previous articles, I have also touched on the topic of Servant Leadership in customer service.

Customer Service 66

Customer Service 66

Provide Support

SEPTEMBER 6, 2017

By delivering great customer support on social media, you can truly build stronger relationships with customers and improve customer loyalty. In fact, according to Aberdeen, companies that have a well-crafted social customer service approach experience 92% customer retention.(.). Read more.

Customer Service 71

Customer Service Customer retention Customer Support Customer Care 71

Provide Support

APRIL 5, 2016

Great customer service quotes from business leaders is one of the best ways to motivate and inspire your team. In addition to being a great source of inspiration these quotes help to keep your company’s customer focused culture alive. © 2003 - 2015 Provide Support LLC. Read more. Permalink | No comment.

Customer Service 65

Customer Service 65

Provide Support

DECEMBER 20, 2016

How to Become an Expert in Customer Service. As a customer service manager or representative, you know first hand just how important it is to provide quality, effective customer service – especially in today’s world where social media dominates. © 2003 - 2015 Provide Support LLC. Read more.

Customer Service 64

Customer Service Consulting Consulting Customer Experience 64

Taylor Reach Group

OCTOBER 18, 2018

Maintaining top-rated customer service is a priority. Since 2003 Taylor Reach has assisted hundreds of organizations source new telephony and technology solutions. About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 96

Contact Center Best practices Call Center Consulting 96

Provide Support

JANUARY 10, 2018

How many changes will 2018 bring about for those in customer service? And if so, what does the future hold for human CSRs and what will be the role of AI in customer service then? © 2003 - 2017 Provide Support LLC. What innovations and technologies will be transforming the world and shaping its future? Read more.

Virtual Agent 70

Virtual Agent Customer Service Chatbots Sales 70

Provide Support

DECEMBER 19, 2017

The Impact of Customer Service on Purchase Decisions. Zendesk survey revealed that 62% of B2B and 42% of B2C customers purchased more after a good customer service experience while 66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction. Read more.

B2C 63

B2C Customer Service B2B Surveys 63

Provide Support

APRIL 26, 2019

Did you know that 64% of people think that customer experience is more important than price in their choice of brand? The new trends in customer service are emerging day by day and one cannot just overlook them. Customer service now becomes a competitive advantage for many companies during the sales process.

Customer Service 63

Customer Service Sales Technology Customer Experience 63

Provide Support

DECEMBER 12, 2017

5 Ways Big Data Will Improve Customer Service. In the abundance of more or less similar products, customer service has become by far the most influential brand differentiator these days. In this article, we will show you 5 ways how big data improves customer service.(.). © 2003 - 2017 Provide Support LLC.

Big data 62

Big data Customer Service Customer Experience 62

Taylor Reach Group

JUNE 21, 2021

A global Contact Center, Call Center, and Customer Experience consulting firm. Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. About The Taylor Reach Group, Inc.

Consulting 128

Consulting Consulting Contact Center Government 128

Provide Support

JANUARY 18, 2016

The 10 Commandments of customer service. Today, when customer service is becoming a major differentiator for businesses, it is probably not a blasphemy to call it a new religion – religion for business. Serving customers is the main job for every business and every department within a business. Read more.

Customer Service 62

Customer Service Best practices 62

Taylor Reach Group

OCTOBER 11, 2018

Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. Taylor Reach specializes in optimizing centers, of all shapes and sizes, across many verticals, to deliver the desired Customer Experience: SMB’s, Fortune 500 and Global 1000 firms.

Contact Center 106

Contact Center Call Center Consulting Consulting 106

Provide Support

OCTOBER 28, 2015

Today probably every business is sufficiently aware of the importance of social media for customer service. Report by Parature shows us that 33% of consumers confirm they have used social media to ask a customer service question at least once and 18% use social media as a customer service channel on regular basis.

Customer Care 91

Customer Care Sales Customer Service Best practices 91

Provide Support

JUNE 6, 2017

And if your employees don’t feel valued, neither will your customers. Companies like Zappos, Southwest Airlines and Ritz-Carlton Hotels have one thing in common – they are worldwide famous for providing excellent customer service and having friendly employees. © 2003 - 2017 Provide Support LLC. Read more.

Customer Service 65

Customer Service Airlines Employee engagement Best practices 65

Provide Support

APRIL 7, 2020

That is why it is important to get information about your live chat customer service team performance and make improvements based on it. © 2003 - 2017 Provide Support LLC. The post How to Measure your Customer Service Team Performance appeared first on Live Chat, Customer Service Blog | Provide Support.

Customer Service 59

Customer Service Metrics 59

Beyond Philosophy

SEPTEMBER 11, 2014

According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ”. That is to say, Amazon has it—and Bank of America doesn’t. The Top 10 Companies. As you can see, Amazon sits at the top. They communicate well.

Banking 150

Banking Employee engagement Customer centricity Surveys 150

Provide Support

FEBRUARY 8, 2018

Predicting what the future of customer service will be like a few years from now there is absolutely no room for doubt that artificial intelligence is going to transform the way businesses interact and engage with customers. © 2003 - 2017 Provide Support LLC. Human Powered Live Chat. Read more. Permalink | No comment.

Chatbots 63

Chatbots Customer Service Enterprise Surveys 63