Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

Technology 62

Technology Customer Service Contact Center Sales 62

Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. Berger’s research team looked at The New York Times positive and negative reviews of books and how those review affected sales. They found that there wasn’t a clear answer because, surprisingly, bad reviews didn’t necessarily hurt sales in all cases.

Entertainment 276

Entertainment Sales Consulting Consulting 276

Beyond Philosophy

SEPTEMBER 19, 2019

Unfortunately, the recent UK Customer Satisfaction survey echoes those findings, indicating that it has fallen over the past couple of years, from 78.2 Joanne Causon, CEO of the Institute of Customer Service , joined me on our podcast about this downward trend in Customer Satisfaction. Keep your promises.

Big data 283

Big data Consulting Consulting Customer Experience 283

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. Customer Quotes. SmartAction was founded as an Artificial Intelligence (AI) research company in 2002 and is now the leading provider of AI-powered virtual agents for customer service.

Virtual Agent 57

Virtual Agent Self service Enterprise SaaS 57

Satrix Solutions

APRIL 6, 2020

The BOINC Project was funded by the National Science Foundation in 2002 and is located at UC, Berkeley. Now that I have provided these examples you may be asking, “what does volunteering have to do with customer service?”. When a person volunteers, their attitude of service tends to begin to permeate every aspect of their life.

Employee engagement 137

Employee engagement Customer Experience Advertising Banking 137

SharpenCX

OCTOBER 21, 2020

LinkedIn has added more than 706 million global users since its founding in Reid Hoffman’s living room in 2002. . Amazing work culture, collaborative environment, good managers and leadership, crystal clarity on vision, customer and employee-centric.” – Former Sales Manager at LinkedIn.

Advertising 67

Advertising Sales Management Customer Service 67

Comm100

MARCH 8, 2017

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. We have compiled the following list of customer service experts so that you don’t have to. Roy Atkinson. RoyAtkinson. Chelsea Krost. ChelseaKrost. Shep Hyken.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0