Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. Berger’s research team looked at The New York Times positive and negative reviews of books and how those review affected sales. They found that there wasn’t a clear answer because, surprisingly, bad reviews didn’t necessarily hurt sales in all cases.

Entertainment 276

Entertainment Sales Consulting Consulting 276

Answer Dash

OCTOBER 15, 2018

In addition to tried-and-true foundational practices, our group of professionals shared their insights into new ways of approaching demand generation, improving content marketing, and leveraging early forms of machine learning and AI — all within the framework of a vastly expanded appreciation of the central role of the customer experience.

B2B 76

B2B Marketing Customer Experience Benchmark 76

Beyond Philosophy

SEPTEMBER 19, 2019

In January, I was surprised and disappointed that research from Nunwood and Forrester, two significant firms in the Customer Experience movement, showed that Customer Experience was flatlining. Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. .

Big data 283

Big data Consulting Consulting Customer Experience 283

Beyond Philosophy

MARCH 24, 2022

Back in 2002, I founded my global Customer Experience consultancy, Beyond Philosophy, I fancied myself an influencer on Customer Experience, and I was. The problem was nobody knew what a Customer Experience was back then. For example, I am officially an “Influencer” on LinkedIn.

Consulting 39

Consulting Consulting Banking Personalization 39

Comm100

MARCH 8, 2017

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. She is an expert on customer-centric leadership, and an active tweeter. Flavio Martins. flavmartins.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

Beyond Philosophy

OCTOBER 14, 2021

Diversity can be defined in many ways, but in this case, I mean different opinions and experiences within a group. At our global Customer Experience consultancy, we have a multinational team. When we first started with Beyond Philosophy in 2002, we worked with a water utility in the UK.

Advertising 195

Advertising Consulting Consulting Coaching 195

Natalie Petouhof

MARCH 6, 2017

In 2002, Susan began working on Google’s advertising products, and over the next 12 years, she led teams that helped define the vision and direction of Google’s monetization platforms. with more than a billion dollars in annual sales — making Chobani one of the fastest growing companies of its time.

Finance 40

Finance Engineering Advertising Entertainment 40

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Instead of traditional sales staff, they’ve sold enterprise-grade software primarily through a self-serve model. Using Automation to Increase Revenue and Sales Efficiency. At the core of their business, they’ve used technology to scale in 3 ways: Automating sales.

Self service 48

Self service Virtual Agent Sales Enterprise 48

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . The study also notes increasing usage of online resources (social media, review sites, and vendor web sites) which has pushed sales engagement later in the cycle. .

Journey mapping 78

Journey mapping B2C B2B Surveys 78