2002, Customer emotions, Customer Experience and Sales

Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Beyond Philosophy

JULY 13, 2021

Sometimes your Customer Experience requires you to outsource a portion of it to a third party. Maybe it’s an installer or a tow truck service, or even an entire call center, but whatever or whoever it is, this part of the experience is not under your control. BMW employees are part of the whole experience.

outsourcing

outsourcing Customer Experience Journey mapping Call Center

Any Press Is Good Press, Right?

Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. Berger’s research team looked at The New York Times positive and negative reviews of books and how those review affected sales. They found that there wasn’t a clear answer because, surprisingly, bad reviews didn’t necessarily hurt sales in all cases.

Entertainment

Entertainment Sales Consulting Consulting

Customer Contact Central

Is Outsourcing Your Customer Experience Really A Good Idea or Just Wrong?

Any Press Is Good Press, Right?

Webinars

Stay Connected