On-demand Webinar: Successful deployment of WebRTC applications


For the full webinar experience click here Successful deployment of WebRTC applications Watch a replay of our live webinar from Wednesday May 11 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of Bloggeek.me


Meet Spearline at Customer Contact Week 2022!


We are excited to let you know that Spearline will be exhibiting at this year’s Customer Contact Week (CCW) in Caesars Forum, Las Vegas, from June 20 – 23, 2022, and we can’t wait to talk to as many of you as possible at the Spearline booth.


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Benefits of phone number testing


Phone number testing is arguably one of the most important aspects to ensure an excellent customer experience. No matter what business you operate, your phone numbers are one of your most important assets. Studies show that phone calls are the most used channel for customer service.

The beginner’s guide to VoIP voice quality testing


What is VoIP? Voice over Internet Protocol (VoIP) in basic terms, refers to voice being compressed and then sent over the internet to a receiver on the other end and decompressed back into audible voice. There are many benefits to utilizing VoIP instead of a traditional phone line.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Spearline Podcast Episode 19: Proactively managing your customer experience with Stamatios Papadatos


In this episode Mike and Kees are delighted to be joined by Stamatios Papadatos from ATOS. Stamatios is a Sr IT Leader Architect from Atos. we chat to him and get his insights into proactively managing your customer experience and much more.

5 ways contact centers can reduce customer churn


According to Forrester , it costs 5 times more to acquire new customers than it does to keep an existing one. Customer churn is a fact of life for almost every organization around the world.

Enhanced customer experience through detailed WebRTC insights


By utilizing WebRTC in your application you kept your customers happy by eliminating the need for them to download anything. Everything works in their web browser enabling them to use features such as video and chat quickly and easily.

Contact centers can now test numbers in 76 countries


Until 2009, contact centers and other organizations had to rely on relatives abroad or holidaymakers to call their overseas numbers to make sure they were working and that the line was of sufficient quality to hold a conversation.

Spearline Podcast Episode 18: Telecoms – Then and now with Ola Budak


The Spearline Podcast Spearline Podcast Ep. 18 : Telecoms – Then and now with Ola Budak 35:57 Spearline Podcast Ep. 18 : Telecoms – Then and now with Ola Budak 35:57 30 30 1x Subscribe Listen and subscribe on your favorite app.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

2021 Global telecoms quality of service report


Insights into global inbound voice trends and country-by-country performance At Spearline we believe that it is essential to understand connectivity and communication practices at a global level.


Meet Spearline at Enterprise Connect 2022!


We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 21st to 24th 2022, and we can’t wait to talk to as many of you as possible at booth #1205.

Never miss an issue with Spearline alerts


Spearline helps us monitor our call quality, and makes us aware of any issues that our customers might report. Bud Lee Director, Software Quality Engineering at 8X8 What are Spearline alerts?

Spearline announce acquisition of leading WebRTC testing provider, testRTC


Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Elevate your remote agent’s WebRTC quality at home


Over the last 2 years, a global shift in remote working has come into force and working from home has become the new norm. But what affect is our home working environment having on our ability to communicate with customers?

Moving to the cloud – Call centre tech migrations


Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today.

5 reasons to proactively monitor and test your calls


Your contact numbers support sales orders and customer management. When these numbers are “down” your business is not generating revenue, and may be losing customers. Which is why it’s vital that you proactively monitor and test calls.

Top Three Tried and Tested Ways to Improve the Customer Experience


Call centers are the core of today’s industry. Every successful company has a call center to engage with its customers, addressing their needs and providing assistance. It is vital to ensure that these customer engagements build a strong customer relationship.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

76 countries and counting! Honduras joins the Spearline mobile network.


Welcome Honduras to Spearline! We are delighted to let you know that Honduras has just joined the Spearline mobile network, and is available for immediate testing.

New country! El Salvador joins Spearline mobile testing.


Welcome El Salvador to Spearline! We are delighted to inform you that El Salvador has just joined Spearline, and is available for immediate testing. This means you can now test numbers in El Salvador, across its two major mobile networks – Claro and Tigo.

The Power of Voice Analytics


Competitors in every business sector are striving for Customer experience (CX) excellence which will drive growth. Gartner estimate that more than 90% of customer conversations happen on the phone. Therefore, telephone conversation is a huge area for CX management.

What Is: Packet Loss


You’ve probably heard of latency, jitter and telephone echo, but have you ever experienced the problem of packet loss? In this article we explain what is packet loss, what causes packet loss and how to recognize when it occurs. What is packet loss?

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How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.

Manage cloud telephony call quality and connection rates


The rise of cloud telephony software such as Webex Calling and MS Teams We previously wrote about the benefits and challenges of cloud PBX. The one certainty is that the reliance on cloud-based team collaboration software is not declining anytime soon.

Spearline enhances Bahrain cover, adding mobile to its fixed-line support.


Bahrain joins Spearline mobile We are delighted to announce that you can now test your numbers in Bahrain, with two of the largest mobile operators in the country – Batelco and Zain. The solution is hosted in Manama, which is where the calls will originate from and terminate to.

Never assume your Global Contact Numbers are always working


Your global contact numbers It is a common assumption that your company’s global contact numbers are working just fine, and why wouldn’t they be? All around the world, companies always believe that their global contact numbers are always working smoothly, not an issue in sight.

Introduction to WebRTC testing and monitoring with testRTC


As recently announced , Spearline acquired testRTC, a recognised leader in the provision of WebRTC testing solutions to the UCaaS, CCaaS, CPaaS and enterprise markets.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

The VoIP connection: Don’t be jittery with bad audio quality


Jitter can be a major problem for VoIP, Spearline helps provide the solution. Have you ever had a jumbled-up phone conversation, where you and your friend are saying two completely different things, crossing over and having the most incoherent discussion?

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Did you know – You can input bulk numbers for testing.


Did you know you can easily bulk upload your new numbers and also bulk update existing numbers on the platform. Its easy to do. Go to the numbers section on the platform and from here select the ‘import’ option and upload your.csv file with all of your numbers.

Egypt joins Spearline mobile testing


Welcome Egypt to Spearline! Egypt has just joined Spearline, and is available for immediate testing. This means you can now test numbers in Egypt, across its mobile networks. What’s more, Spearline secured 100% coverage of Egypt’s mobile market with its operators.

SIP pitfalls and how to avoid them – Call centre tech migrations


The clock is counting down on the use of legacy global telephony infrastructure. According to research , the global market for VoIP services is projected to grow from $85.2 billion in 2021 to $102.5 billion in 2026. With the phasing out of PSTN technology , many businesses have switched to Voice-Over-IP. Many have also transitioned to Session Initiation Protocol (SIP) trunking. SIP migrations may come with SIP pitfalls, but careful planning can help avoid these.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Proactively detect carrier issues before customers are impacted


The telco companies who will achieve success in the future are the ones who are world-class at adapting and driving new value. Embracing a strategic, forward-looking business model is critical to survival and growth.

Return on investment for enterprise


Return on Investment: Enterprises are bound by the constraints of their limited resources and therefore must carefully decide how best to utilize them. Markets are competitive and businesses need to make well-informed choices in order to gain advantage over their competitors.

How to manage telco vendor performance


Are our telco carriers performing as they should be? How do I make informed choices on carrier selection, routes and resources? And how can I hold my vendors to account if they aren’t delivering the required service?

Talking is easier – the traditional voice call


In addition to the traditional voice call, customers now have a range of ways to engage with contact centers. These include email, instant messaging, apps, and social media. Despite having so many choices, customers still find it easier to talk.

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.