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Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. MORE
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As a Customer Engagement (CE) Manager, "We want to help our customers ensure that their own customers have a positive experience when they interact with their support/sales teams via their voice channels." MORE
A focus on ensuring customer experience consistency and satisfaction can be a key differentiating factor for many businesses. Research by Esterban Kolsky details that only 1 in every 26 unsatisfied customers will complain, 91% of these non-complainers will also choose to leave the business. MORE
Telecommunications networks are full of blind spots. You might have confidence that your private enterprise network delivers voice traffic from your network edge to your staff or agents, but what do you know about the network space that your customer transits to get to you? MORE
Today’s users have very high expectations regarding the quality of phone calls, and there are many issues that can occur with a voice connection, including packet loss. MORE
Skibbereen, Cork, 22 December 2019 — Spearline today announced that for the seventh consecutive year, it is among the top half of the 50 fastest growing technology companies in Ireland. MORE
With Black Friday's built-up enthusiasm about to be launched across retail stores and websites, contact centers are another industry that will quickly be affected and should be prepared for the spike in traffic. MORE
In this episode of the Spearline Podcast, Josh & Kees speak with Business Development Manager Luke Genoyer & Technical Support Lead Alain Rodriguez from Global Call Forwarding, the most trusted provider of virtual phone providers. MORE
Poor audio quality can be a large inconvenience during virtual meetings, especially when everyone is remote working. The good news is that most problems are simple to solve. MORE
Audio quality can degrade and be lost for all manner of reasons. A common scenario is when a call between two parties is routed through multiple network providers, each with its own set of transcoding and capacity management policies. MORE
While many believe it to be an obsolete piece of machinery with no role in the modern workplace, fax still remains one of the more commonly used forms of communication. One real-life situation illustrates the potential complexities of the "simple fax." MORE
Despite the last 12 months of chaos, the management of investor relationships continues to be a crucial element of successful business operations. MORE
Businesses often use voice communications as a key interface to assist their customers around the world. These calls can include high-value purchase decisions, addressing complex support needs, and providing in-depth technical support. MORE
Today’s users have very high expectations regarding the quality of phone calls, and there are many issues that can occur with a voice connection, including echo. MORE
Calling all contact centres!!! Here are 6 key reasons you need to monitor and test your numbers. Proactively monitoring your calls is essential for any business to thrive. Contact centres put a lot of effort into developing network monitoring solutions. MORE
Frustrated customers can create uncomfortable situations for your contact center agents, damaging their morale and the working environment. We often see demanding customers as a sign of a dysfunctional organization, but challenging customers offer us a great chance to find new, innovative solutions. MORE
We have a number of key developments happening in 2021 that we are excited to share with you: Community Effect. Spearline Certification. Audio Analysis. Layered Reports. Market Expansion. Please read below to find out more. Community Effect. MORE
In a recent podcast interview, Kees and Josh were joined by the owner and founder of Screenzest, Michel Colaci has a background in digital communications and the telecommunications industry. MORE
Poor audio quality often means a customer can’t complete the objective of their call. It has a negative effect on average call duration, customer experience, and call abandonment rates for contact centers. MORE
Spearline is delighted to announce the launch of Voice Assure Realtime in the AWS Marketplace. AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). MORE
* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. Yet the inbound voice is far from obsolete. MORE
With a data set of hundreds of millions of data points across 2020, our global inbound voice call testing allows us to glean unique insights. MORE
Dead air and one-way audio are both frustrating, but unfortunately common audio issues which hamper voice calls. Dead air is described as a period of time where you can no longer hear the dial tone, ringing, or the other party, it is simply silent. MORE
Welcome China to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality. MORE
The growth of VoIP and SIP. The clock is also counting down on the use of legacy global telephony infrastructure. Global Market Insights suggests that by 2025 the VoIP (Voice over Internet Protocol) market will have grown to $55 billion from approximately $20 billion in 2018. MORE
In this white paper, we examine the efficiencies and quality improvements that can be achieved through the use of appropriate vendor management techniques. MORE
For more information, In the latest episode of the Spearline Podcast, Josh and Kees are joined by Spearline Enterprise Sales Manager, Emmanuelle O’Donovan. We discussed the vital role audio plays in managing virtual events and conferences online. MORE
Before 2020 came to a close, Colm Condon, a Human Resources consultant of OD&C Advisory Services , joined Kees and Josh on a podcast. MORE
In a recent interview with Moshe Beauford, technology journalist for UCToday, Dan Hayes, Spearline’s Chief Customer Officer, got the chance to answer some pivotal questions about the challenges telecoms providers have faced during the novel Coronavirus. MORE
Find out what our customers are saying! About Us. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. MORE
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Spearline continues to monitor the impact that natural disasters and other external factors have on the performance of the world’s global telecommunications infrastructure. MORE
“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” MORE
The organisation was recently recognised by Deloitte for positive growth. This marks the seventh consecutive year for the company to receive the distinction. And companies that rank meet several key criteria, including a growing average revenue over four years. MORE
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