Spearline

MARCH 2, 2023

Voice Assure Realtime with Matthew Lawlor “ At Spearline, our product vision is create one platform which makes managing business critical communications easy. Voice Assure Realtime is a key component in that product list. It allows our customers to select country and perform a test and have that audio streamed straight to them so they can hear exactly what’s happening within that market.” Find out more about Voice Assure Realtime here.

Marketing 52

Marketing Management 52

Spearline

FEBRUARY 23, 2023

Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return on investment is clear. Even the smallest business now has the opportunity to reach global markets. Consumers and b2b customers are growing more comfortable with online transactions. As comfort grows, so does the value and complexity of those transactions.

Telecommunications 52

Telecommunications B2B Contact Center Sales 52

Spearline

FEBRUARY 21, 2023

Agent Assure is a new tool that helps call center managers and IT support teams troubleshoot internet connectivity and call quality issues for work-from-home agents. Agent Assure is here! Are you tired of constantly dealing with poor call quality and connectivity issues with your work from home agents? We have some great news for you – Agent Assure is coming soon!

Call Center 52

Call Center Average Handle Time Self service Contact Center 52

Spearline

FEBRUARY 15, 2023

Interactive Voice Response (IVR) technology is a widely used, highly effective means of automating customer contact services. It is a game changer for call centers, freeing up human agents by routing and deflecting calls, providing recorded responses to FAQs, and even providing account information and accepting payments. IVRs have one major flaw though, people don’t like them!

Interactive Voice Response 52

Interactive Voice Response Call flow Customer centricity Technology 52

Spearline

FEBRUARY 13, 2023

Passing the test Call center KPI tracking often involves exhaustive call testing; voice call quality testing, call connection testing, remote agent connection testing , latency testing, and symmetrical and asymmetrical collaborative tool testing, to name but a handful. You have to ask yourself what time and resources you have available to devote to the collection and analysis of KPI metrics.

Call Center 52

Call Center Interactive Voice Response Average Handle Time Metrics 52

Spearline

JANUARY 30, 2023

New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. In this blog, Spearline’s Product Manager for Voice Assure, Ola Budak, gives an overview of a brand new feature which will allow organizations to integrate Spearline alerts onto their Slack channel.

Contact Center 52

Contact Center Management 52

Spearline

JANUARY 25, 2023

Spearline is delighted to announce that it has been shortlisted as a finalist in the Cork Chamber’s Company of the Year Awards 2023. CEO and co-founder Kevin Buckley said it’s a great honour to be a finalist in the Cork Chamber’s Company of the Year Awards, “This award recognises our team’s hard work and efforts in growing and expanding the company over the past few years.

Telecommunications 52

Telecommunications Technology Marketing Customer Experience 52

Spearline

JANUARY 24, 2023

Welcome Angola to Spearline! Spearline is proud to unveil Angola as the latest addition to our rapidly expanding mobile testing network. With the inclusion of Angola, our global coverage now reaches an impressive 83 countries. That’s right, you can now confidently test your mobile numbers on Unitel and Movicel, the top two operators in Angola with a combined market share of 73%.

Contact Center 19

Contact Center Marketing Management 19

Spearline

JANUARY 20, 2023

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. A quality assurance (QA) plan will help to ensure that your call center meets and hopefully exceeds the operational and customer experience (CX) standards you are hoping to achieve.

Call Center 52

Call Center Telecommunications Metrics Benchmark 52

Spearline

JANUARY 18, 2023

Welcome Nicaragua to Spearline! We’re thrilled to announce Nicaragua as the latest country to join our mobile testing network. You can now test your mobile numbers across Nicaragua’s two major networks – Claro and Tigo. These three operators dominate the market at 95%. This solution is hosted in Managua where the calls originate and terminate. Test numbers in Nicaragua today!

Contact Center 52

Contact Center Marketing Management 52

Spearline

JANUARY 16, 2023

Quality rules. When it comes to conversation quality, everything hinges on the quality of your audio. If your audio is poor, the chances of a satisfactory call outcome drop dramatically. We’ve all been there; trouble hearing a support advisor, audio delays and echoes, chunks of conversations dropping altogether. If we’re honest, poor audio has made us all want to throw our devices against the wall at one point or another.

voip 52

voip Benchmark Interactive Voice Response Enterprise 52

Spearline

JANUARY 13, 2023

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 27th to 30th 2023, and we can’t wait to talk to as many of you as possible at booth #1227. About Enterprise Connect Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, channel partners, analysts and consultants to focus on the issues central to enterprise communications and collaboration.

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

Spearline

DECEMBER 19, 2022

What a couple of years we’ve had! Our heads are still spinning from the rapidity of the shift toward digital channel and cloud adoption, as the continuing health crisis forced our work environments and infrastructures to bed down in the virtual sphere. We are only now getting the breathing space to appreciate the implications of our enforced digital revolution.

Contact Center 52

Contact Center Interactive Voice Response Self service Gamification 52

Spearline

JANUARY 11, 2023

WebRTC applications are no different from other applications in the product development lifecycle. That said, understanding WebRTC and that lifecycle can greatly help us in our WebRTC testing needs. There are many ways to depict the product development lifecycle, and this depiction will change based on who is the one illustrating it. Here is my own interpretation of the product development lifecycle, which aligns well with WebRTC testing.

Engineering 52

Engineering Advertising Self service Contact Center 52

Spearline

JANUARY 10, 2023

Q&A Series filmed in Spearline HQ: Question 1 Chief Product Officer at Spearline, Tsahi Levent-Levi, answers “Is there a typical ‘catalyst’ moment when customers realize they need WebRTC monitoring?” About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

Management 52

Management 52

Spearline

JANUARY 10, 2023

Q&A Series filmed in Spearline HQ: Question 2 Chief Product Officer at Spearline, Tsahi Levent-Levi, answers “Can testRTC capture the signaling traffic during the call setup phase of a WebRTC call?” About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

Management 52

Management 52

Spearline

JANUARY 10, 2023

Q&A Series filmed in Spearline HQ: Question 3 Chief Product Officer at Spearline, Tsahi Levent-Levi, answers “What differences do you see for companies that have adopted the testRTC product suite to those who have not?” About Us Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

Management 52

Management 52

Spearline

JANUARY 4, 2023

In the last 8 years I’ve been on this journey of WebRTC testing and monitoring with testRTC, I had a chance to learn a lot from our customers. I’d like to share some of these learnings with you, focusing on WebRTC stress testing: #1 – WebRTC stress testing comes in different shapes and sizes When developing a WebRTC application, there comes a point in time when you need to scale that application – make sure it works for more users, in more locations, in more ways.

Metrics 52

Metrics APIs Scripts Contact Center 52

Spearline

DECEMBER 20, 2022

Over the past year, Spearline has achieved some incredible milestones. We’ve launched new products and services, expanded our reach to new markets, and continued to grow and strengthen our team. We acquired Callstats. What does that mean for the future of WebRTC monitoring? We’ve acquired Callstats – and its proprietary WebRTC testing after acquiring testRTC a year ago – cementing our position as the leading market vendor in WebRTC testing and monitoring.

Marketing 52

Marketing Technology Management 52

Spearline

DECEMBER 14, 2022

Welcome Algeria to Spearline! We’re thrilled to announce Algeria as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 82 countries. You can now test your mobile numbers across Azurreo and Djezzy. Djezzy is a state-owned mobile operator and is the largest MNO in Algeria with a market share of approximately 65%.

Contact Center 98

Contact Center Marketing Management 98

Spearline

DECEMBER 7, 2022

Spearline has acquired Callstats. We have some exciting news to share! After acquiring testRTC a year ago. WebRTC monitoring is now in the best hands. If you’re not aware, Callstats offers a passive monitoring solution for WebRTC applications. You embed their SDK (software development kit) within your application, it then siphons the metrics it needs to its servers for further analysis – similar in many ways to our watchRTC product.

Telecommunications 98

Telecommunications Engineering Metrics Marketing 98

Spearline

DECEMBER 8, 2022

Skibbereen technology company Spearline acquires Callstats from 8×8 Skibbereen, Co. Cork, 8 th December 2022: Spearline, a leading global provider of communication testing technologies, has acquired Callstats analytics, diagnostics and optimization technology for WebRTC from 8×8, Inc. (NASDAQ: EGHT) for an undisclosed sum. Spearline is headquartered in Skibbereen, Co.

Telecommunications 19

Telecommunications contact center solutions Enterprise Technology 19

Spearline

NOVEMBER 29, 2022

Skibbereen, Co. Cork, 28 November 2022 Spearline today announced that it is among the top 50 fastest-growing technology companies in Ireland for the ninth consecutive year. The tech company ranked in the 2022 Deloitte Technology Fast 50, among the 50 fastest-growing technology companies in Ireland. Rankings are based on average percentage revenue growth over four years.

Technology 52

Technology 52

Spearline

NOVEMBER 25, 2022

Spearline will participate in MWC Barcelona 2023 from February 27 – March 2 with Enterprise Ireland. We’re looking forward to speaking to as many of you as possible in the Spearline shared meeting room. MWC Barcelona 2023 – Where technology, community and commerce converge MWC Barcelona is the largest and most influential event for the connectivity ecosystem.

Telecommunications 98

Telecommunications Government Enterprise Technology 98

Spearline

NOVEMBER 17, 2022

Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting through to the correct departments. The best way to ensure that your DTMF transmission is working as it needs to is through comprehensive toll-free number testing and local number testing. Let’s take a look at the best method of testing your DTMF transmission, but first, let’s get back to basics.

Interactive Voice Response 52

Interactive Voice Response Telecommunications Call flow Contact Center 52

Spearline

NOVEMBER 10, 2022

Spearline’s global coverage is growing at lightning speed! We’re thrilled to announce Pakistan as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 81 countries. You can now test your mobile numbers across Pakistan’s two major networks – Telenor and Jazz. These two operators dominate the market at 60%.

Contact Center 52

Contact Center Marketing Management 52

Spearline

NOVEMBER 10, 2022

For the full live experience click here. Talkdesk discusses managing remote agents’ networks Watch a replay of our live webinar from Wednesday, November 9th hosted by Tsahi Levent-Levi, Spearline’s Chief Product Officer, and Jacob Rivers, Director of Network Engineering at Talkdesk. One of the bigger challenges with managing remote agents’ networks is handling complaints about connectivity and quality issues when you don’t have insight into their home network environment.

Management 88

Management Engineering Consulting Consulting 88

Spearline

OCTOBER 21, 2022

As IVRs continue to permeate the communications environment, they become increasingly complex, with many options and paths branching off in different directions. The resulting warren of interconnected possibilities requires IVR testing services capable of providing a window into the complete, end-to-end operability of the IVR system, exposing problems and revealing the size and complexity of the entire system.

Interactive Voice Response 52

Interactive Voice Response Customer centricity Contact Center Management 52

Spearline

SEPTEMBER 26, 2022

Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer experience (CX). Increasingly, customers (we’re looking at you, millennials ) are choosing webRTC avenues for sales and support before they even consider making a call to a contact center. These new, interconnected WebRTC communications channels are vulnerable to all the usual web demons; breakages, outages, latency, jitter, etc.

Contact Center 98

Contact Center Self service Sales Metrics 98

Spearline

SEPTEMBER 16, 2022

Today’s customers are connected customers, they expect personalized, seamless, omnichannel engagement and they are willing to pay a premium for it. Building an ecology of CX excellence takes some effort but you’ll be glad you put the work in. Let’s build a picture of what this environment will look like by first discussing some CX issues that frustrate rather than delight our customers. to track call and data flows to your agents irrespective of location, and receive full Call Detail Records (CD

Contact Center 98

Contact Center Customer Experience Interactive Voice Response Personalization 98

Spearline

AUGUST 26, 2022

Do you ever find yourself up all night worrying about how your infrastructure is keeping pace with your requirements and your SLAs? Do you toss and turn, stressing about whether your webRTC application is working globally just where you need it? Is your beauty sleep interrupted with nightmares of bad user experiences throughout the week? Well, good news; at Spearline, we have a powerful scheduling tool that will execute test scripts in front of your WebRTC application at any interval throughout

Scripts 98

Scripts Benchmark Metrics Contact Center 98

Spearline

AUGUST 24, 2022

Watch for the swerve. Real-time WebRTC communication has become the controlling force in communications technology and yet, somewhat ironically, there are still many WebRTC variables beyond our control. While WebRTC’s availability across all major browsers and on native clients for all major platforms is undoubtedly a good thing, the result is a massive disparity in media quality that hinges on issues of frame size, frame-rate, codecs, bitrate, latency, and transport protocols.

Transportation 97

Transportation Benchmark Engineering Contact Center 97

Spearline

AUGUST 17, 2022

Welcome The Dominican Republic, Ghana, Guatemala & Côte d’Ivoire to the Spearline network! We are delighted to let you know that you can now test your mobile numbers in the Dominican Republic, Ghana, Guatemala and Côte d’Ivoire across the countries’ major mobile networks – bringing Spearline’s global total coverage to 80 countries.

Contact Center 98

Contact Center Marketing Management 98

Spearline

AUGUST 24, 2022

Home comforts As the age-old adage goes, you don’t get a second chance to make a first impression. Never was this maxim more relevant than in the area of real-time communications. The name says it all; real-time. Everything is about now, not later. Communications must flow easily, unencumbered by issues like lag or jitter, or packet loss. There is little more damaging to your customer/user relationships than the tiresome back and forth of problem firefighting.

Self service 19

Self service Average Handle Time Contact Center Management 19

Spearline

AUGUST 17, 2022

Welcome The Dominican Republic, Ghana & Guatemala to the Spearline network! We are delighted to let you know that you can now test your mobile numbers in the Dominican Republic, Ghana, and Guatemala across the countries’ major mobile networks – bringing Spearline’s global coverage to 79 countries. In the Dominican Republic – Claro and Altice – Between these two operators, they hold around 93% of the market.

Contact Center 19

Contact Center Marketing Management 19

Spearline

AUGUST 12, 2022

Over the last number of years DEI has been the feature of many blogs, articles and white papers. But how does this actually impact how we attract, hire and retain employees? In this blog I will set out to explain what this is and how it impacts our hiring here at Spearline. D: Diversity refers to the representation of different people in an organisation.

Education 98

Education Contact Center Management 98

Spearline

JULY 28, 2022

Are you running your business phone system in the cloud? The reliance on cloud-based team collaboration software has grown rapidly with many enterprises using these applications to keep dispersed teams connected. But how do you measure the audio quality on these connections? With Spearline’s Cloud PBX Voice Quality Test , you can find out. The Cloud PBX Voice Quality Test will replicate your call flow to or from your Cloud PBX provider.

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Call flow Enterprise Technology Management 98