Spearline

Connect Magazine Issue 2

Spearline

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.

Strengthening relationships with customers remotely.

Spearline

The role of a Customer Engagement Manager at Spearline is to build a long-lasting, relationship with the customer, ensuring they have a positive experience with the company, and that they get the most out of our products and services.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Why Fax Numbers still matter

Spearline

To many of us, the fax machine might be viewed as an ancient and obsolete piece of machinery with no role in the modern workplace. So, it may surprise you to hear that there are approximately 46 million fax machines in use around the world, supporting critical business processes.

Season 2 Episode 3: The importance of operations during a crisis

Spearline

For more information, In the newest episode of the Spearline Podcast, Kees and Josh are joined by Chief Marketing Officer Mike Palmer as a co-host!

Spearline enhances Poland cover, adding mobile alongside its fixed-line support.

Spearline

Welcome Poland to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality.

Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.

Spearline

Welcome Switzerland to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality.

The necessity of monitoring your global contact center networks

Spearline

Contact centers constantly encounter problems such as latency, packet loss, and jitter without ever being aware of the issues.

Stay Proactive With Spearline.

Spearline

Telecommunications professionals have a strong respect for the complexity of network services used around the globe.

Spearline Podcast | Season 2 Episode 2 : Remote working in a changing world

Spearline

For more information, In the newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment!

Mindfulness and Mental Well Being in the Workplace

Spearline

Keeping your employees motivated is an aspect of business that should not be overlooked. Over the course of this Covid-19 pandemic, it can be easy to lose focus and not look after oneself.

WHITEPAPER: How emerging markets are affected by the quality of their telecoms infrastructure

Spearline

In this whitepaper, we examine the impact of connectivity and communication practices on emerging markets.

Spearline enhances Thailand cover, adding fixed-line alongside mobile support

Spearline

S̄wạs̄dī Thailand! Here at Spearline, our main goal is to replicate your customers' call experience. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale.

Why strong connectivity is essential for Remote Working

Spearline

Businesses and enterprises, both big and small have had to adapt quickly to the current environment during the global COVID-19 pandemic.

5 key benefits when testing your numbers with Spearline

Spearline

Network monitoring solutions are often believed to have all of the bases covered when it comes to monitoring and tracking the entire line of communications between a company and its customers. However, in our over 50 million test calls experience, we recognize this is not the case!

Introducing Spearline’s Voice Assure - Realtime

Spearline

Managing telecommunications networks, call routing and dial plans can be challenging. Add multiple sites, multiple products or agent skill sets, and multiple carrier partners in the mix, and things might even get “fragile” at times.

How To Improve Your Contact Centre QA

Spearline

Call Center Quality Assurance (QA) is an important part of any call center as it allows a business to identify and solve customer issues. QA is important in the quest of acquiring new customers but also helpful with reducing churn.

Spearline expands outbound test offering with SIP Route Tester

Spearline

Based on customer feedback, we are delighted to announce that a new outbound test type is now available.

CEO update: How COVID-19 is impacting telecommunications in affected countries

Spearline

CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

Spearline enhances Argentina cover, adding mobile alongside fixed-line support

Spearline

Welcome Argentina to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience. We are always working to ensure it is of the best quality.

70 countries and counting. Costa Rica joins Spearline Fixed Line Testing!

Spearline

Hola Costa Rica! 70 countries and counting … Welcome Costa Rica to Spearline fixed line testing! We are delighted to announce that Costa Rica has joined our list of certified countries for fixed line testing.

71 countries and counting. Uganda joins Spearline fixed-line testing!

Spearline

Hello Uganda! 71 countries and counting … welcome Uganda to Spearline fixed line testing! We are delighted to announce that Uganda has joined our list of certified countries for fixed-line testing. We secured fixed-line services with SimbaNET. About SimbaNET.

How Latency may be a challenge for Networks due to Remote Working

Spearline

In this current climate, as more and more people work from home and use multiple devices, they can encounter problems due to poor network latency. Residences and communities covered by cable and copper-wire links with reduced capacity would be among the first affected.

voip 75

CEO update: COVID-19's impact on telecoms globally

Spearline

With confirmed Covid-19 cases now exceeding 13 million across the globe, Spearline continues to monitor its impact on global telecoms infrastructure.

52

Spearline expands fixed-line capacity in Puerto Rico

Spearline

Fixed-line capacity increases in Puerto Rico. Here at Spearline, our goal is to replicate your customers' call experience. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale.

Innovative contact center trends

Spearline

New technological improvements are advancing the ecosystems within call centers and business support centers. The emergence of artificial intelligence (AI), data analytics and visual support have each been significant drivers of innovation in this industry.

Voice is the Choice: The Rise of Voice User Interface

Spearline

Voice user interfaces, voice search, voice-based user experience, and more are transforming the world around us. Voice interaction is a major focal area for technology and process development and it’s all about making life easier.

How business processes benefit from SMS communication

Spearline

SMS for business. SMS (Short message service) uses standardized communication protocols to enable devices to exchange short text messages between one another.

5 Key Tips for Remote Working.with kids!

Spearline

Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents.

69 countries and counting. Welcome Malta to Spearline fixed line testing

Spearline

Hello Malta! 69 countries and counting … Welcome Malta to Spearline fixed line testing! We are pleased to announce that we have a fixed line certified and available for testing in Malta. We secured the line directly with one of the major telecoms carriers in Malta - Vanilla Telecoms.

What Is: PESQ?

Spearline

The impact of poor audio quality. When either your customer or your agent fails to connect with good telephone audio quality, the conversation will eventually take longer to conclude, leaving both sides extremely frustrated and fatigued from such a terrible experience.

Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.

Spearline

At the launch of Here to Stay to showcase job opportunities in Skibbereen, Co Cork, were (L-R:) Katherine O’Sullivan, General Manager at O’Donnell Design Ltd.,

18 weeks paid maternity and adoptive leave and paid paternity leave announced by Irish tech company Spearline

Spearline

Connect - The Spearline magazine

Spearline

This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.

83

What can Audio Quality Management do for Business?

Spearline

Today’s enterprises face a complex network of management requirements, as real-time voice and data, and asynchronous applications compete for valuable network resources.

Spearline Podcast | Episode 6: #HereToStay

Spearline

For further information, or if you have any further questions.

81

Top 5 reasons you need to use VoIP for business

Spearline

Connect with Nicola Fitchett on LinkedIn here. What is VoIP? VoIP is a cost-effective and efficient solution for businesses dealing in telecommunications. VoIP is the ability to use a single high-speed internet connection for voice, video and data.

voip 68

Exciting new developments from Spearline

Spearline

We have a number of key developments happening in 2020 that we’re excited to share with you: Spearline SIP Route Tester. Spearline SMS Verifier. Spearline executive reports. Spearline Platform redesign. 'Patrick' 'Patrick' AI Connection. Please read below to find out more.

APIs 76

Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

Spearline

In the newest episode of the Podcast series, Josh speaks with Quality Assurance Manager Patrick O’Connor, who tells us about his role and gives an insight into the importance of quality assurance in the customer’s journey.

Proactively manage your telecoms infrastructure with Spearline alerts

Spearline

"Spearline helps us monitor our call quality and makes us aware of any issues that our customers might report." " Bud Lee. Director, Software Quality Engineering at 8X8.

Proactively manage you telecoms infrastructure with Spearline alerts

Spearline

"Spearline helps us monitor our call quality and makes us aware of any issues that our customers might report." " Bud Lee. Director, Software Quality Engineering at 8X8.