Spearline

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Meet Spearline at Enterprise Connect 2023!

Spearline

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 27th to 30th 2023, and we can’t wait to talk to as many of you as possible at booth #1227.

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82 countries and counting! Algeria joins the Spearline mobile network.

Spearline

Welcome Algeria to Spearline! We’re thrilled to announce Algeria as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 82 countries. You can now test your mobile numbers across Azurreo and Djezzy.

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We acquired Callstats ? What does that mean for the future of WebRTC monitoring?

Spearline

Spearline has acquired Callstats. We have some exciting news to share! After acquiring testRTC a year ago. WebRTC monitoring is now in the best hands. If you’re not aware, Callstats offers a passive monitoring solution for WebRTC applications.

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Meet Spearline at MWC Barcelona 2023!

Spearline

Spearline will participate in MWC Barcelona 2023 from February 27 – March 2 with Enterprise Ireland. We’re looking forward to speaking to as many of you as possible in the Spearline shared meeting room.

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A Guide to Boosting Outbound Call Volumes at Your Contact Center

The NobelBiz Omni+ Call Guard Ecosystem offers comprehensive dialing capabilities that help increase outbound call volumes in both consent and non-consent scenarios while mitigating TCPA compliance risk. Download the brochure for more details.

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Discover Spearline Interactive Alerts on Slack!

Spearline

New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration.

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Real-time contact center WebRTC monitoring; smoothing the pathway to digital transformation

Spearline

Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer experience (CX).

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Contact Center Success = great Customer Experiences (CX): Here’s how to boost your CX rep

Spearline

Today’s customers are connected customers, they expect personalized, seamless, omnichannel engagement and they are willing to pay a premium for it. Building an ecology of CX excellence takes some effort but you’ll be glad you put the work in.

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Spearline – A Cork Chamber Large Company of the Year Award finalist

Spearline

Spearline is delighted to announce that it has been shortlisted as a finalist in the Cork Chamber’s Company of the Year Awards 2023.

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5 ways contact centers can reduce customer churn

Spearline

According to Forrester , it costs 5 times more to acquire new customers than it does to keep an existing one. Customer churn is a fact of life for almost every organization around the world.

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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UpRTC has eyes on your WebRTC Infrastructure 24/7

Spearline

Do you ever find yourself up all night worrying about how your infrastructure is keeping pace with your requirements and your SLAs? Do you toss and turn, stressing about whether your webRTC application is working globally just where you need it?

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The Beginner’s Guide to Call Center Testing

Spearline

No matter what level a call center service is at, from start-up to complete customer support powerhouse, there is one common imperative that binds them all – complete, cross-platform functionality.

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Build WebRTC Media Muscle

Spearline

Watch for the swerve. Real-time WebRTC communication has become the controlling force in communications technology and yet, somewhat ironically, there are still many WebRTC variables beyond our control.

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The Spearline network is now available in 80 countries

Spearline

Welcome The Dominican Republic, Ghana, Guatemala & Côte d’Ivoire to the Spearline network!

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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The Benefits of Diversity and Recruitment

Spearline

Over the last number of years DEI has been the feature of many blogs, articles and white papers. But how does this actually impact how we attract, hire and retain employees? In this blog I will set out to explain what this is and how it impacts our hiring here at Spearline.

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Make call center number testing central to your quality assurance planning process

Spearline

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important.

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Enhanced customer experience through detailed WebRTC insights

Spearline

By utilizing WebRTC in your application you kept your customers happy by eliminating the need for them to download anything. Everything works in their web browser enabling them to use features such as video and chat quickly and easily.

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Cloud PBX Voice Quality Test Explained

Spearline

Are you running your business phone system in the cloud? The reliance on cloud-based team collaboration software has grown rapidly with many enterprises using these applications to keep dispersed teams connected. But how do you measure the audio quality on these connections?

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The Ultimate Crash Course in eLearning Visual Design

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.

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Nicaragua – the first new country to join Spearline’s network in 2023

Spearline

Welcome Nicaragua to Spearline! We’re thrilled to announce Nicaragua as the latest country to join our mobile testing network. You can now test your mobile numbers across Nicaragua’s two major networks – Claro and Tigo. These three operators dominate the market at 95%.

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Testing times: testingRTC is the smart, synchronized, real-world scenario WebRTC testing solution for the times we live in.

Spearline

If the recent seismic shift to WebRTC has taught us anything, it is this, WebRTC is tricky. Many view WebRTC as the new solution to all of our existing real-time communication problems. In fact, WebRTC isn’t really a solution, it’s a technology.

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MS Teams Voice Quality Test Explained

Spearline

Are you running your business phone system in the cloud? The reliance on cloud-based team collaboration software has grown rapidly with many enterprises using these applications to keep dispersed teams connected. But how do you measure the audio quality on these connections?

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How and Why We Test Voice Quality In VoIP Applications

Spearline

Quality rules. When it comes to conversation quality, everything hinges on the quality of your audio. If your audio is poor, the chances of a satisfactory call outcome drop dramatically.

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

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The Beginner’s Guide to Voice Quality Testing

Spearline

An introduction to Voice Quality Testing We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. Sorry, what was that?’, ‘Can you repeat that?’…

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Don’t make these common outbound dialing mistakes

Spearline

There are a number of reasons outbound call campaigns are important to contact centers. Telemarketing/sales calls, customer service callbacks, marketing research or surveys are just a few of the types of outbound calls.

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New from Spearline! IVR systems testing

Spearline

[link] Customers don’t like waiting on hold, being directed to the wrong line or getting cut off. With IVR systems in place, it can be hard to know if your customers are experiencing these problems.

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The importance of WebRTC monitoring for enterprises

Spearline

The importance of WebRTC monitoring for enterprises Web Real Time Communications (WebRTC) is transforming the way we communicate online. Fuelled, in part, by the remote communication needs of the Covid-19 pandemic, use of WebRTC solutions has grown significantly in the last few years.

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Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

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Moving to the cloud – Call centre tech migrations

Spearline

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today.

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Bring visibility to WebRTC applications using monitoring – On-demand Webinar

Spearline

For the full live experience click here. Bring visibility to WebRTC applications using monitoring Watch a replay of our live webinar from Wednesday June 15 hosted by Tsahi Levent-Levi, Head of Product at testRTC , author of Bloggeek.me

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testRTC – Testing, monitoring and support

Spearline

See why testRTC , is the world’s most powerful WebRTC testing and monitoring platform, for companies serious about WebRTC! WebRTC is an important focus for us today and how Spearline plans to future proof communications for our customers.

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Testing and its impact on WebRTC

Spearline

WebRTC applications are no different from other applications in the product development lifecycle. That said, understanding WebRTC and that lifecycle can greatly help us in our WebRTC testing needs.

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2021 State of Customer Service Experience Report

Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

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How to Scale your WebRTC Application with WebRTC Performance Testing

Spearline

WebRTC doesn’t scale, right? Built as a peer-to-peer communications protocol, it’s true that traditional WebRTC did not lend itself easily to scalability practices. But that was then, this is now.

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The bird’s eye: watchRTC makes monitoring, analyzing, and vizualizing your webRTC data a breeze

Spearline

At Spearline, we’re committed to transforming the future of webRTC testing, monitoring, and analytics. O ur suite of webRTC testing, monitoring, and analytics solutions provide a raft of real-time and aggregate global and localized testing metrics.

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Is there a typical ‘catalyst’ moment when customers realize they need WebRTC monitoring?

Spearline

Q&A Series filmed in Spearline HQ: Question 1 Chief Product Officer at Spearline, Tsahi Levent-Levi, answers “Is there a typical ‘catalyst’ moment when customers realize they need WebRTC monitoring?”

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Can testRTC capture the signaling traffic during the call setup phase of a WebRTC call?

Spearline

Q&A Series filmed in Spearline HQ: Question 2 Chief Product Officer at Spearline, Tsahi Levent-Levi, answers “Can testRTC capture the signaling traffic during the call setup phase of a WebRTC call?”

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!