Spearline

CEO update: COVID-19's continued impact on global telecommunications

Spearline

Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.

5 Key Tips for Remote Working.with kids!

Spearline

Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents.

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4 Key Tips for Remote Working.with kids!

Spearline

Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents.

69 countries and counting. Welcome Malta to Spearline fixed line testing

Spearline

Hello Malta! 69 countries and counting … Welcome Malta to Spearline fixed line testing! We are pleased to announce that we have a fixed line certified and available for testing in Malta. We secured the line directly with one of the major telecoms carriers in Malta - Vanilla Telecoms.

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Here to Stay initiative to showcase jobs in Skibbereen launched by Spearline, Ludgate and O’Donnell Design Ltd.

Spearline

At the launch of Here to Stay to showcase job opportunities in Skibbereen, Co Cork, were (L-R:) Katherine O’Sullivan, General Manager at O’Donnell Design Ltd.,

Spearline Podcast | Episode 6: #HereToStay

Spearline

For further information, or if you have any further questions.

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Connect - The Spearline magazine

Spearline

This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.

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Case Study: Can Your Customers Always Connect With You?

Spearline

Can your customers always connect with you? A question every business should ALWAYS ask themselves regularly, especially one that prioritizes excellent customer experience overall.

Spearline Podcast | Season 2 Episode 1: Working From Home

Spearline

For more information, The Spearline Podcast is back with its second season! Kicking things off it’s all about remote working and how important it is for businesses to adopt this method in order to survive and thrive.

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.

Connecting: Irish-USA links, staying true to our roots and job creation locally

Spearline

*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. During 2019, Spearline was privileged to officially open two new offices in Ireland - our headquarters in Skibbereen, Co Cork and our global sales office in Waterford.

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Top tips when Working From Home

Spearline

Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine. Listed below are 5 useful tips to try and readjust to this new lifestyle. 5 Remote Working Tips.

Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.

Spearline

In the newest episode of the Podcast series, Josh speaks with Quality Assurance Manager Patrick O’Connor, who tells us about his role and gives an insight into the importance of quality assurance in the customer’s journey.

Spearline expands test type offering with SMS Verifier

Spearline

Mobile has fundamentally transformed consumer behavior and their expectations. Currently, 5 billion people globally send and receive SMS messages - about 65% of the world’s population.*

How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

Give the gift of better global communication to customers this Christmas

Spearline

In the lead-up to Christmas, we are all busy - some of us frantically - searching for the perfect gift for our loved ones. For families who have members living and working abroad, there is one gift that is priceless - a conversation.

A new dawn - educating, innovating and connecting telecoms

Spearline

*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. What we do here at Spearline is not commonplace. Because we introduced new software to the market, we educate the telecommunications industry while we continue to innovate. Our innovation.

A behind the scenes look at the importance of benchmarking and testing

Spearline

Could you tell us briefly about your background and role at Spearline?

Spearline Podcast | Episode 4: Development and Artificial Intelligence

Spearline

In the latest episode of the Podcast series, Josh speaks with Brian Mullins, a Software Engineer from the Development Team here, who tells us about his role and gives an insight into the ever-expanding world of Artificial Intelligence and how Spearline is helping support him with his studies.

Why Community is a Strategic Asset Against Your Competitors

Speaker: David Spinks, Founder of CMX and VP of Community at Bevy, and Adrian Speyer, Head of Community at Vanilla Forums

Join Vanilla Forums as Founder of CMX and VP of Community at Bevy, David Spinks, and Head of Community at Vanilla Forums, Adrian Speyer talk about how the best companies in the world are building strong cross-channel communities to successfully protect their most valuable assets: their customers, partners and stakeholders.

68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!

Spearline

Hello Nigeria! 68 countries and counting … Welcome Nigeria to Spearline Fixed Line Testing! We are pleased to announce that we have a fixed line certified and available for testing in Nigeria. We secured the line directly with one of the major telecoms carriers in Nigeria - Vodacom Nigeria.

Generation 5: Going Mobile

Spearline

Strong connectivity is the key to the future. The days of waiting around for your internet to barely handle multiple connected devices are over.

CEO update: How COVID-19 is impacting telecommunications in affected countries

Spearline

CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

Update: How COVID-19 is impacting telecommunications in affected countries

Spearline

Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.

Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

Proactively prepare your contact center for Black Friday.

Spearline

With the built-up excitement for Black Friday about to be unleashed at the end of the week across all retail stores and websites, it’s another sector that can easily get affected and should be prepared for the increase in traffic: Contact Centers.

Spearline’s Automated Number Test Campaign: 10 Years Strong

Spearline

10 years ago, Spearline developed the first-ever automated testing platform to proactively monitor global toll, toll-free, inbound and dial-out numbers.

What Is: Telephone Echo

Spearline

Telephone Echo. What is Telephone Echo? What causes Telephone Echo? What is Echo Cancellation? What is Telephone Echo? Echo is a headache and frustration that often invades telephone communications. Echo is the phenomenon wherein speakers hear their own voice echoed back after a brief delay.

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Celebrating Diwali at Spearline

Spearline

Diwali is the five-day festival of lights, celebrated by millions of Hindus, Sikhs and Jains across the world, and was also celebrated here, for a third time, in the Spearline HQ offices in Skibbereen.

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3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Spearline Podcast | Episode 2: Customer focus and CX Day

Spearline

In this episode of the Spearline podcast, Kees interviews Customer Engagement Manager JJ Barry about his role with the company, CX Day and the importance of customers.

CEO update: How COVID-19 is impacting telecommunications

Spearline

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.

how COVID-19 is impacting telecommunications

Spearline

How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.

Spearline Podcast | Episode 1: How Remote Working Can Benefit Your Company

Spearline

Keeping you up to date and informed with all the latest news, queries and questions with some of the biggest names in the telecommunications world.

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

Spearline expands fixed-line capacity in Puerto Rico

Spearline

Fixed-line capacity increases in Puerto Rico. Here at Spearline, our goal is to replicate your customers' call experience. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale.