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Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. MORE
78 Any good business has a contact center to handle consumer issues, so it's critical to ensure that the customer's experience is pleasant. Even if the complaint has been resolved by the agent, things can get tough in the way of fixing the problem, which can quickly lead to client turnover. MORE
As a Customer Engagement (CE) Manager, "We want to help our customers ensure that their own customers have a positive experience when they interact with their support/sales teams via their voice channels." MORE
A focus on ensuring customer experience consistency and satisfaction can be a key differentiating factor for many businesses. Research by Esterban Kolsky details that only 1 in every 26 unsatisfied customers will complain, 91% of these non-complainers will also choose to leave the business. MORE
In this episode of the Spearline Podcast, Josh & Kees speak with Spearline Chief Customer Engagement Officer Dan Hayes. They discussed the issues customers face, the impact it can have on the customer experience, and what Spearline can do to help our customers. MORE
Today’s users have very high expectations regarding the quality of phone calls, and there are many issues that can occur with a voice connection, including packet loss. MORE
Skibbereen, Cork, 22 December 2019 — Spearline today announced that for the seventh consecutive year, it is among the top half of the 50 fastest growing technology companies in Ireland. MORE
Voice over Internet Protocol (VoIP) is an efficient and cost-effective solution which allows individuals to make calls over an internet connection. It is a flexible system that converts your data, voice or video into digital signals. MORE
"Keeping the customers happy is one of the keys to any businesses’ success. MORE
Poor audio quality can impact customer service. Like many businesses, you may depend on international inbound telephone services for your contact center or on outbound calling to drive new sales. MORE
Poor audio quality can be a large inconvenience during virtual meetings, especially when everyone is remote working. The good news is that most problems are simple to solve. MORE
Welcome Chile to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality. MORE
Audio quality can degrade and be lost for all manner of reasons. A common scenario is when a call between two parties is routed through multiple network providers, each with its own set of transcoding and capacity management policies. MORE
Inbound voice service offerings are more intelligent than ever before. But what about quality? The global troublespots for voice calls. MORE
Despite the last 12 months of chaos, the management of investor relationships continues to be a crucial element of successful business operations. MORE
Businesses often use voice communications as a key interface to assist their customers around the world. These calls can include high-value purchase decisions, addressing complex support needs, and providing in-depth technical support. MORE
Today’s users have very high expectations regarding the quality of phone calls, and there are many issues that can occur with a voice connection, including echo. MORE
For more information, In the latest episode of the Spearline Podcast, Josh and Kees are joined by Colm Condon of OD&C Advisory Services. MORE
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Businesses often invest heavily in communications networks to connect their employees with customers, suppliers, and with each other. The reliability and quality of these networks directly impacts business performance. MORE
Calling all contact centres!!! Here are 6 key reasons you need to monitor and test your numbers. Proactively monitoring your calls is essential for any business to thrive. Contact centres put a lot of effort into developing network monitoring solutions. MORE
Frustrated customers can create uncomfortable situations for your contact center agents, damaging their morale and the working environment. We often see demanding customers as a sign of a dysfunctional organization, but challenging customers offer us a great chance to find new, innovative solutions. MORE
In a recent podcast interview, Kees and Josh were joined by the owner and founder of Screenzest, Michel Colaci has a background in digital communications and the telecommunications industry. MORE
Poor audio quality often means a customer can’t complete the objective of their call. It has a negative effect on average call duration, customer experience, and call abandonment rates for contact centers. MORE
Spearline is delighted to announce the launch of Voice Assure Realtime in the AWS Marketplace. AWS Marketplace is a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). MORE
With a data set of hundreds of millions of data points across 2020, our global inbound voice call testing allows us to glean unique insights. MORE
* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. Yet the inbound voice is far from obsolete. MORE
Welcome China to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality. MORE
The growth of VoIP and SIP. The clock is also counting down on the use of legacy global telephony infrastructure. Global Market Insights suggests that by 2025 the VoIP (Voice over Internet Protocol) market will have grown to $55 billion from approximately $20 billion in 2018. MORE
Dead air and one-way audio are both frustrating, but unfortunately common audio issues which hamper voice calls. Dead air is described as a period of time where you can no longer hear the dial tone, ringing, or the other party, it is simply silent. MORE
Spearline has rapidly expanded its global presence and enhanced its testing and monitoring capabilities through increasing its in-country points of presence (POPs). MORE
Global Call Forwarding (GCF) was launched in 2007 with the goal of becoming an exclusive outlet for toll-free and local numbers. Founded in 1996, GCF’s parent company, United World Telecom (UWT), originally operated as a callback service provider. MORE
Industries have embraced cloud computing enthusiastically, and for good reason. MORE
“The demand for telecommunications services during the COVID-19 pandemic, for both business continuity and personal reasons, has never been greater.” MORE
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