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With the built-up excitement for Black Friday about to be unleashed at the end of the week across all retail stores and websites, it’s another sector that can easily get affected and should be prepared for the increase in traffic: Contact Centers. MORE
*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. During 2019, Spearline was privileged to officially open two new offices in Ireland - our headquarters in Skibbereen, Co Cork and our global sales office in Waterford. MORE
Fixed-line capacity increases in Puerto Rico. Here at Spearline, our goal is to replicate your customers' call experience. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. MORE
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure. MORE
Can your customers always connect with you? A question every business should ALWAYS ask themselves regularly, especially one that prioritizes excellent customer experience overall. MORE
Keeping you up to date and informed with all the latest news, queries and questions with some of the biggest names in the telecommunications world. MORE
For further information, or if you have any further questions. MORE
In the latest episode of the Podcast series, Josh speaks with Brian Mullins, a Software Engineer from the Development Team here, who tells us about his role and gives an insight into the ever-expanding world of Artificial Intelligence and how Spearline is helping support him with his studies. MORE
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Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine. Listed below are 5 useful tips to try and readjust to this new lifestyle. 5 Remote Working Tips. MORE
52 
In this episode of the Spearline podcast, Kees interviews Customer Engagement Manager JJ Barry about his role with the company, CX Day and the importance of customers. MORE
Diwali is the five-day festival of lights, celebrated by millions of Hindus, Sikhs and Jains across the world, and was also celebrated here, for a third time, in the Spearline HQ offices in Skibbereen. MORE
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure. MORE
In the newest episode of the Podcast series, Josh speaks with Quality Assurance Manager Patrick O’Connor, who tells us about his role and gives an insight into the importance of quality assurance in the customer’s journey. MORE
82 Could you tell us briefly about your background and role at Spearline? MORE
Telephone Echo. What is Telephone Echo? What causes Telephone Echo? What is Echo Cancellation? What is Telephone Echo? Echo is a headache and frustration that often invades telephone communications. Echo is the phenomenon wherein speakers hear their own voice echoed back after a brief delay. MORE
Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas. MORE
Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents. MORE
Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. MORE
In the lead-up to Christmas, we are all busy - some of us frantically - searching for the perfect gift for our loved ones. For families who have members living and working abroad, there is one gift that is priceless - a conversation. MORE
At the launch of Here to Stay to showcase job opportunities in Skibbereen, Co Cork, were (L-R:) Katherine O’Sullivan, General Manager at O’Donnell Design Ltd., MORE
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This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. MORE
Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents. MORE
Strong connectivity is the key to the future. The days of waiting around for your internet to barely handle multiple connected devices are over. MORE
Hello Malta! 69 countries and counting … Welcome Malta to Spearline fixed line testing! We are pleased to announce that we have a fixed line certified and available for testing in Malta. We secured the line directly with one of the major telecoms carriers in Malta - Vanilla Telecoms. MORE
CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. MORE
*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. What we do here at Spearline is not commonplace. Because we introduced new software to the market, we educate the telecommunications industry while we continue to innovate. Our innovation. MORE
Hello Nigeria! 68 countries and counting … Welcome Nigeria to Spearline Fixed Line Testing! We are pleased to announce that we have a fixed line certified and available for testing in Nigeria. We secured the line directly with one of the major telecoms carriers in Nigeria - Vodacom Nigeria. MORE
Mobile has fundamentally transformed consumer behavior and their expectations. Currently, 5 billion people globally send and receive SMS messages - about 65% of the world’s population.* MORE
10 years ago, Spearline developed the first-ever automated testing platform to proactively monitor global toll, toll-free, inbound and dial-out numbers. MORE
Spearline
APRIL 3, 2020
Telecommunications infrastructure continues to adjust to changing demands as the Covid-19 impact changes geographically and intensifies in key epicenter areas.
Spearline
APRIL 2, 2020
Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Spearline
APRIL 2, 2020
Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine, especially for parents.
Spearline
JANUARY 13, 2020
Hello Malta! 69 countries and counting … Welcome Malta to Spearline fixed line testing! We are pleased to announce that we have a fixed line certified and available for testing in Malta. We secured the line directly with one of the major telecoms carriers in Malta - Vanilla Telecoms.
Advertiser: Skilljar
In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.
Spearline
DECEMBER 19, 2019
At the launch of Here to Stay to showcase job opportunities in Skibbereen, Co Cork, were (L-R:) Katherine O’Sullivan, General Manager at O’Donnell Design Ltd.,
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Spearline
DECEMBER 18, 2019
For further information, or if you have any further questions.
Spearline
DECEMBER 10, 2019
This is the inaugural edition of Connect , the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.
Spearline
JANUARY 16, 2020
Can your customers always connect with you? A question every business should ALWAYS ask themselves regularly, especially one that prioritizes excellent customer experience overall.
Spearline
MARCH 19, 2020
For more information, The Spearline Podcast is back with its second season! Kicking things off it’s all about remote working and how important it is for businesses to adopt this method in order to survive and thrive.
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To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.
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Spearline
DECEMBER 18, 2019
*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. During 2019, Spearline was privileged to officially open two new offices in Ireland - our headquarters in Skibbereen, Co Cork and our global sales office in Waterford.
Spearline
MARCH 26, 2020
Teleworkers and employers each find benefits from flexible home working but changing to this new working environment requires some new habits and slight adjustments in routine. Listed below are 5 useful tips to try and readjust to this new lifestyle. 5 Remote Working Tips.
Spearline
NOVEMBER 28, 2019
In the newest episode of the Podcast series, Josh speaks with Quality Assurance Manager Patrick O’Connor, who tells us about his role and gives an insight into the importance of quality assurance in the customer’s journey.
Spearline
MARCH 25, 2020
Mobile has fundamentally transformed consumer behavior and their expectations. Currently, 5 billion people globally send and receive SMS messages - about 65% of the world’s population.*
Advertisement
When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.
Spearline
DECEMBER 5, 2019
In the lead-up to Christmas, we are all busy - some of us frantically - searching for the perfect gift for our loved ones. For families who have members living and working abroad, there is one gift that is priceless - a conversation.
Spearline
DECEMBER 22, 2019
*This article was originally published in Connect, the Spearline magazine. Download your copy here.*. What we do here at Spearline is not commonplace. Because we introduced new software to the market, we educate the telecommunications industry while we continue to innovate. Our innovation.
Spearline
NOVEMBER 13, 2019
Could you tell us briefly about your background and role at Spearline?
Spearline
OCTOBER 30, 2019
In the latest episode of the Podcast series, Josh speaks with Brian Mullins, a Software Engineer from the Development Team here, who tells us about his role and gives an insight into the ever-expanding world of Artificial Intelligence and how Spearline is helping support him with his studies.
Speaker: David Spinks, Founder of CMX and VP of Community at Bevy, and Adrian Speyer, Head of Community at Vanilla Forums
Join Vanilla Forums as Founder of CMX and VP of Community at Bevy, David Spinks, and Head of Community at Vanilla Forums, Adrian Speyer talk about how the best companies in the world are building strong cross-channel communities to successfully protect their most valuable assets: their customers, partners and stakeholders.
Spearline
NOVEMBER 4, 2019
Hello Nigeria! 68 countries and counting … Welcome Nigeria to Spearline Fixed Line Testing! We are pleased to announce that we have a fixed line certified and available for testing in Nigeria. We secured the line directly with one of the major telecoms carriers in Nigeria - Vodacom Nigeria.
Spearline
DECEMBER 11, 2019
Strong connectivity is the key to the future. The days of waiting around for your internet to barely handle multiple connected devices are over.
Spearline
MARCH 20, 2020
CEO update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Spearline
MARCH 19, 2020
Update: How COVID-19 is impacting telecommunications in affected countries. At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
Advertisement
This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.
Spearline
NOVEMBER 25, 2019
With the built-up excitement for Black Friday about to be unleashed at the end of the week across all retail stores and websites, it’s another sector that can easily get affected and should be prepared for the increase in traffic: Contact Centers.
Spearline
OCTOBER 8, 2019
10 years ago, Spearline developed the first-ever automated testing platform to proactively monitor global toll, toll-free, inbound and dial-out numbers.
Spearline
FEBRUARY 20, 2020
Telephone Echo. What is Telephone Echo? What causes Telephone Echo? What is Echo Cancellation? What is Telephone Echo? Echo is a headache and frustration that often invades telephone communications. Echo is the phenomenon wherein speakers hear their own voice echoed back after a brief delay.
Spearline
OCTOBER 25, 2019
Diwali is the five-day festival of lights, celebrated by millions of Hindus, Sikhs and Jains across the world, and was also celebrated here, for a third time, in the Spearline HQ offices in Skibbereen.
Advertiser: Skilljar
On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.
Spearline
OCTOBER 1, 2019
In this episode of the Spearline podcast, Kees interviews Customer Engagement Manager JJ Barry about his role with the company, CX Day and the importance of customers.
Spearline
MARCH 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.
Spearline
MARCH 12, 2020
How COVID-19 is impacting telecommunications in China, South Korea, Italy and Japan. Spearline has been closely monitoring the impact of the Covid-19 pandemic on global telecommunications infrastructure.
Spearline
SEPTEMBER 11, 2019
Keeping you up to date and informed with all the latest news, queries and questions with some of the biggest names in the telecommunications world.
Advertisement
The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.
Spearline
MARCH 9, 2020
Fixed-line capacity increases in Puerto Rico. Here at Spearline, our goal is to replicate your customers' call experience. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale.
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