Spearline

Spearline Podcast | Season 2 Episode 5: The impact of Fax and SMS on businesses with Michel Colaci

Spearline

For more information, In the latest episode of the Spearline Podcast, Kees and Josh are joined by the owner and founder of Screenzest Michel Colaci. We discussed the benefits of different communication services such as Fax and SMS messaging, how they benefit businesses, and more.

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Improving your Customer Experience with Spearline

Spearline

Many customers usually pick up the phone when they have a pressing, emotional issue to resolve. Yet connectivity and audio connection issues sometimes can often make a difficult situation for the customer even worse.

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Spearline Podcast | Season 2 Episode 4: Voice Assure development cycle

Spearline

For more information, In the latest episode of the Spearline Podcast, Kees and Josh are joined by Software Engineer Brian Mullins and Product Manager Carl Naysmith.

Happy CX Day 2020!

Spearline

CX Day celebrates the professionals and companies that make great customer experiences happen. It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. "World-class" "World-class" NPS score - 79.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Reduce your problem management costs with Spearline's Voice Assure RealTime.

Spearline

Something has gone wrong! Managing telecommunications networks, call routing and dial plans can be challenging. Add numerous sites, multiple products, agent skill sets, and various carrier partners in the mix, things may begin to get "fragile" at times.

Why excellent audio quality is essential for your contact center

Spearline

Poor audio quality is something that will forever be overlooked by businesses as a threat to the company.

Terrible Teleconferencing Troubles

Spearline

With COVID-19 still affecting the vast majority of businesses across the globe, causing most workers and agents to remote work, the need for teleconferencing has risen tenfold.

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Spearline enhances Sweden cover adding mobile alongside fixed-line support

Spearline

Welcome Sweden to Spearline mobile testing. Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality.

Minimizing Jitter for VoIP calls

Spearline

To most organizations, Voice Over Internet Protocol or VoIP mobile services are a perfect option. This approach allows for more versatility than ever. Like for other technologies, running efficiently depends on the correct infrastructure.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

4 Essential Tips For Your Contact Center Agent Scripts

Spearline

While companies utilize chatbots, email, and instant messaging through all their digital channels, voice still remains the most popular channel for engagement.Call center agents could be facing hundreds to thousands of calls each day, with a high volume of these callers being highly frustrated.

Secure communications for the medical sector

Spearline

To the majority of individuals the humble fax (facsimile) machine is now a distant memory and for younger generations, it is a memento of years gone by and a technology that they are unlikely to encounter in the future.

Proactively monitor your numbers across the US and Canada with Voice Assure Interstate

Spearline

"In the event of a service interruption, Spearline's alerts notify our regional NOC teams in real time, with call detail records included, to expedite the mean time to restore service." " Helen Scahill. Service Delivery Manager, Intel.

The importance of customer feedback when designing a product.

Spearline

The role of the Product Manager is a vital one in the product pipeline. The Product Manager is responsible for guiding the success of a product and influencing the teams responsible for building or improving it.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Strengthening relationships with customers remotely.

Spearline

The role of a Customer Engagement Manager at Spearline is to build a long-lasting, relationship with the customer, ensuring they have a positive experience with the company, and that they get the most out of our products and services.

Why Fax Numbers still matter

Spearline

To many of us, the fax machine might be viewed as an ancient and obsolete piece of machinery with no role in the modern workplace. So, it may surprise you to hear that there are approximately 46 million fax machines in use around the world, supporting critical business processes.

The necessity of monitoring your global contact center networks

Spearline

Contact centers constantly encounter problems such as latency, packet loss, and jitter without ever being aware of the issues.

How Voice Assure provides exceptional customer experience

Spearline

In a recent interview with Moshe Beauford, technology journalist for UCToday, Spearline Software Engineer, Brian Mullins, spoke about two of the company’s products that recently received a makeover.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

What Is: Packet Loss

Spearline

You've heard of Latency, Jitter and Telephone Echo, but have you ever experienced the problem of Packet Loss? Packet Loss. Packet Loss Explained. What Causes Packet Loss? Recognizing Packet Loss. Packet Loss Explained.

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Connect Magazine Issue 2

Spearline

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally. We discuss a wide range of topics including adapting to home office spaces, interviews with team members, providing support to our local communities, as well as other company news and insights, this issue has it all. More of you will enjoy articles about how we monitor issues that impact the telecoms industry.

Secure communications for the medical sector.

Spearline

To the majority of individuals the humble fax (facsimile) machine is now a distant memory and for younger generations, it is a memento of years gone by and a technology that they are unlikely to encounter in the future.

Never assume your Global Contact Numbers are always working

Spearline

It is a common assumption that your company’s global contact numbers are working just fine, and why wouldn’t they be? All around the globe, companies always believe that their global contact numbers are always working smoothly, not an issue in sight.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Season 2 Episode 3: The importance of operations during a crisis

Spearline

For more information, In the newest episode of the Spearline Podcast, Kees and Josh are joined by Chief Marketing Officer Mike Palmer as a co-host! In this episode we talked to Spearline’s Chief Of Operations - Colman McCaffrey, Procurement Manager - Elijah Cass and Service delivery manager Eimear Collins. We chatted with them on how operations dealt with staff needing to work from home, the challenges they faced and how the working environment could be forever changed.

Remotely supporting as a System Administrator

Spearline

We recently interviewed System Administrator, Daniel Popielnicki, about how he has adapted to working from home, the challenges he faced assisting other Spearliners, and more. Was it a big transition for you to work from home full time or did you work from home previously in your role? Have you had to adjust your work practices or your office setup at home?

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CEO update: the continuing impact of COVID-19 on telecoms

Spearline

With confirmed covid-19 cases now exceeding 27 million across the globe, Spearline continues to monitor its impact on global telecoms infrastructure. CHILE has experienced a weak connection rate performance with an average failure rate of 1.34%.

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It's time to test your global contact numbers with Spearline.

Spearline

A common misconception that most organizations believe would be that if their business only has network monitoring solutions in place, they don’t need to test the audio quality of their numbers. This isn't the case.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Spearline enhances Poland cover, adding mobile alongside its fixed-line support.

Spearline

Welcome Poland to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. We are delighted to announce that Poland mobile is certified, and is available for immediate testing.

Spearline enhances Switzerland cover, adding mobile alongside its fixed-line support.

Spearline

Welcome Switzerland to Spearline mobile testing! Here at Spearline, our main goal is to replicate your customers' call experience with your organization. We are always working to ensure it is of the best quality. Testing your numbers around the world needs global coverage, and we are getting closer to covering that scale. We are therefore delighted to announce that Switzerland mobile is certified, and is available for immediate testing.

Fax Assure - Do you know if your fax numbers are operational?

Spearline

About us. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

SMS Assure - Are your SMS messages received by your customers?

Spearline

About Us. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Voice Assure - Troubleshooting phone numbers has never been so easy!

Spearline

Video

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Proactively supporting our customers during unprecedented times.

Spearline

As the summer of 2020 comes to a close, moving into the winter months, I have been reflecting on the progress Spearline has made since I co-founded it alongside my college friend and now business partner, Matthew Lawlor, Chief Technical Officer (CTO), back in 2003.

How To Improve Your Contact Centre QA

Spearline

Call Center Quality Assurance (QA) is an important part of any call center as it allows a business to identify and solve customer issues. QA is important in the quest of acquiring new customers but also helpful with reducing churn. If the customer has a bad experience it is easy for them to move to another company, there is no lack of options for the consumer.

Spearline Podcast | Season 2 Episode 2 : Remote working in a changing world

Spearline

For more information, In the newest episode of the Spearline Podcast, Kees and Josh are back and things are in a whole new environment! The Spearline Podcast is now remote working, with our hosts interviewing other Spearliners finding out how they’ve been getting on in their new home offices, the challenges they’ve faced, and how things have changed their work style/ workflow. This week has a selection of Spearliners.

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!