Top 5 Customer Service & CX Articles for the Week of May 29, 2023
ShepHyken
MAY 28, 2023
BONUS Best Customer Experience Books to Read in 2023 by Justin Herrick (Medallia) CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list. We call this the ‘customer centric’ approach which puts the customer ‘at the heart of everything a business does’. It dehumanises them, in a way.
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