TechSee

MAY 24, 2021

One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. Turn a profit from upsells. Implement an efficient 3G Upgrade.

Upselling 124

Upselling Self service Wireless Contact Center 124

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. By contrast, service providers who succeed in making the transition as seamless as possible can use the 3G sunsetting as an opportunity to upsell and remove barriers to broader adoption of home automation technology.

Self service 109

Self service Wireless Contact Center Government 109

Pointillist

MARCH 20, 2020

Measure the Impact of New CX Initiatives With Customer Journey Analytics A leading cable, wireless and internet provider uses journey analytics to gauge the success of a new self-service appointment system intended to improve customer experience while reducing cost to serve. Next, the team determines the most effective channels and timing.

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

PeopleMetrics

APRIL 17, 2015

A recent Gartner survey found that 89% of companies plan to compete primarily on the basis of customer experience (CX) by 2016. When customers are retained for longer periods of time (or partake in upsells and additional products, seats, licenses, etc.), billion for hotels and wireless service providers.”.

Marketing 108

Marketing Customer Experience Benchmark Wireless 108

Toister Performance Solutions

AUGUST 27, 2019

Imagine being a customer service rep for Samsung or one of the wireless carriers that sold the faulty device? You can easily involve your reps to do this without a survey. This isn't the only example of a terrible policy hamstringing frontline reps: A satellite radio company required reps to upsell on support calls.

Customer Service 59

Customer Service Wireless Advertising Airlines 59

aircall

MAY 28, 2021

They’re approved by wireless carriers, and they’re optimized for text message marketing. . Text messaging gives sales and support teams opportunities to upsell, cross-sell, and forward customer responses to other departments for continued follow-up. Automated survey software provides customer feedback after a sales or service call.

Best practices 62

Best practices Sales Wireless Marketing 62

Robert Davis

MARCH 2, 2017

RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. We have listed below a sample of results by client. Cable/Satellite Provider.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48