TechSee

MAY 24, 2021

One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. Security firms can use visual assistance to guide the customer across every touchpoint, from sales, onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair.

Upselling 124

Upselling Self service Wireless Contact Center 124

aircall

MAY 28, 2021

With best practices for text messaging, your customer-facing teams will provide better service, while your sales and marketing teams can better interact with leads on a more personalized scale to more efficiently close deals. When you get it right, text messaging can be a powerful tool for your sales and support teams. .

Best practices 62

Best practices Sales Wireless Marketing 62

Toister Performance Solutions

AUGUST 27, 2019

Imagine being a customer service rep for Samsung or one of the wireless carriers that sold the faulty device? You can easily involve your reps to do this without a survey. Overpromising by Marketing and Sales In 2017, McDonald's scrambled to create a new marketing campaign in response to a viral phenomenon.

Customer Service 60

Customer Service Wireless Advertising Airlines 60

PeopleMetrics

APRIL 17, 2015

A recent Gartner survey found that 89% of companies plan to compete primarily on the basis of customer experience (CX) by 2016. It includes digital touch points and personal ones, pre-sale and post. When customers are retained for longer periods of time (or partake in upsells and additional products, seats, licenses, etc.),

Marketing 108

Marketing Customer Experience Benchmark Wireless 108

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. PSM: Top Tech: Totango, Salesforce, Company Support Portal; Supplementary Tech: Survey Monkey, Qualtrics, Company Ordering Tools.

Education 52

Education Wireless Enterprise Technology 52

Robert Davis

MARCH 2, 2017

RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. Sales close rate – Provided call flow coaching and helped agents tailor the solution using targeted discovery questions. Cable/Satellite Provider.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48