TechSee

MAY 24, 2021

One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. If self-service is preferred, image recognition capabilities can be integrated into existing conversational tools, enabling interactive and personalized AR-powered visual ?assistance

Upselling 124

Upselling Self service Wireless Contact Center 124

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. By contrast, service providers who succeed in making the transition as seamless as possible can use the 3G sunsetting as an opportunity to upsell and remove barriers to broader adoption of home automation technology.

Self service 109

Self service Wireless Contact Center Government 109

Pointillist

MARCH 20, 2020

Measure the Impact of New CX Initiatives With Customer Journey Analytics A leading cable, wireless and internet provider uses journey analytics to gauge the success of a new self-service appointment system intended to improve customer experience while reducing cost to serve. Next, the team determines the most effective channels and timing.

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

aircall

MAY 28, 2021

With best practices for text messaging, your customer-facing teams will provide better service, while your sales and marketing teams can better interact with leads on a more personalized scale to more efficiently close deals. What’s acceptable for personal texting isn’t necessarily appropriate for business texting. .

Best practices 62

Best practices Sales Wireless Marketing 62

PeopleMetrics

APRIL 17, 2015

A recent Gartner survey found that 89% of companies plan to compete primarily on the basis of customer experience (CX) by 2016. It includes digital touch points and personal ones, pre-sale and post. When customers are retained for longer periods of time (or partake in upsells and additional products, seats, licenses, etc.),

Marketing 108

Marketing Customer Experience Benchmark Wireless 108

Toister Performance Solutions

AUGUST 27, 2019

Imagine being a customer service rep for Samsung or one of the wireless carriers that sold the faulty device? You can easily involve your reps to do this without a survey. And when you did call, you were routed to a person whose job it was to talk you out of it. This policy infuriated customers.

Customer Service 60

Customer Service Wireless Advertising Airlines 60

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. Then, I try to personalize my messaging based on my findings. Then, I personalize my outreach to encourage them to continue with the momentum and keep taking classes.

Education 52

Education Wireless Enterprise Technology 52