Customer Care Surveys Upselling Wireless 
Pointillist
MARCH 20, 2020
By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. The key to success in both is to understand each customer’s unique journey context. Next, the team determines the most effective channels and timing.
Robert Davis
MARCH 2, 2017
RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. Cable/Satellite Provider.
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