RCDA drives KPI achievement through call flow enhancement and agent and leadership development
Robert Davis
MARCH 2, 2017
RCDA’s focus is client-dependent and ranges from improving acquisition rates, improving customer retention and improving VOC and NPS to upselling and cross-selling products and services. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. Cable/Satellite Provider.
48 
Let's personalize your content