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5 CRM Features Your Company Needs To Recharge Customer Experience

Win the Customer

Social Integration. Today’s contact lists also include social media contacts, making social integration an essential feature of an effective CRM tool. Having this feature lets companies make the most of their CRM contact lists and leverage them to maximize sales conversions.

CRM 108
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How To Deliver An Exceptional Customer Experience With A Remote Contact Center

3CLogic

The research is clear – the customer experience is essential to the success of any business and is a key differentiator for earning a consumer’s business. Contact centers and their agents are uniquely positioned to influence the customer experience, as they interact with customers one-on-one.

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Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Response time.

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Three ways to improve your digital customer experience in 2019

Maru Group

A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. It’s why creating a compelling digital customer is so key to retail success in 2019. Retail Digital Experience Benchmark 2019. Product Pages.

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Three ways to improve your digital customer experience in 2019

Maru Group

Results and Insight from Maru/edr’s Retail Digital Customer Experience Benchmark report. A great customer experience – including digital interactions – is a major driver of customer loyalty and on-going revenue. Retail Digital Experience Benchmark 2019. Product Pages. Download your copy.

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7 Ways to Provide Exceptional Customer Service for E-commerce [INFOGRAPHIC]

Win the Customer

Customer service is critical in the on-going relationship between customers and service providers, especially those primarily interacting with customers online. With the rise of social media contact channels, e-commerce companies need to undestand, embrace, and innovate with these new customer communication methods.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.