Outsource Consultants
JUNE 5, 2018
3 Ways Contact Centers Help Maintain Positive Brand Image. Contact center outsourcing can assist with these tasks in the following three ways: Surveys and Follow-Up Calls: When people make purchases over the phone, there is a golden opportunity for agents to discuss their satisfaction levels. The solution? We can help!
Hodusoft
AUGUST 9, 2021
EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. How do omnichannel customer contact centers benefit e-commerce players? Multi-channel communication.
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Ian Jacobs
AUGUST 17, 2015
Customers turning to social channels for service support have high expectations (I know I do). Social media. contact center. social customer service. Those expectations mean you'll need to: Read more Categories: Customer Service. workforce optimization.
Toister Performance Solutions
FEBRUARY 20, 2020
Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. But what about emails, chat sessions, or social media posts? As a young contact center manager, I learned the hard way that written communication must be monitored.
Calabrio
APRIL 12, 2021
We’re proud to share that one of these innovators has been recognized by the Society of Workforce Planning Professionals as a top-notch contact center leader. AJ was well on his way to developing a cohesive WFM plan for GE Appliances contact centers when COVID-19 hit. Three cheers to Aaron Jacobs of GE Appliances!
Ian Jacobs
MAY 12, 2015
Social media. contact centers. social customer service. Striking a balance between the knowledge of your customers, and the methods deployed by your customer support agents, will lead to an enjoyable service experience, and keep you far away from the dreaded viral video of a support request gone wrong.
Ian Jacobs
FEBRUARY 20, 2015
Social media. contact center. social customer service. social forums. In communities that regularly discuss brands, these customers are also more likely to be exactly the type of high-value customers that companies want to provide with great customer experiences. Read more Categories: CRM.
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