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How a Simple Search Bar Creates a Better Customer Experience

ShepHyken

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a company’s website and use the search bar to find information, the technology behind it can provide relevant and helpful results, making it easier to get the answers they need.

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning

Semantic search is widely used because it is able to understand more human-like questions—a user’s query is not always directly related to the exact keywords in the content that answers it. Semantic search helps provide answers based on the meaning of the text. Context is retrieved from the vector database based on the user query.

APIs 109
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Intelligently search Drupal content using Amazon Kendra

AWS Machine Learning

Amazon Kendra is an intelligent search service powered by machine learning (ML). Amazon Kendra helps you easily aggregate content from a variety of content repositories into a centralized index that lets you quickly search all your enterprise data and find the most accurate answer. You’re redirected to the Amazon Kendra search console.

APIs 97
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Build a contextual text and image search engine for product recommendations using Amazon Bedrock and Amazon OpenSearch Serverless

AWS Machine Learning

The rise of contextual and semantic search has made ecommerce and retail businesses search straightforward for its consumers. Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results.

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How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market.

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How Can eCommerce Leverage Search to Increase Revenue?

Inbenta

There are many ways to increase eCommerce revenue, and today we are going to focus on what is called the “on-site search” feature, alternately known as an internal search. Statistics tell us that around 84% of companies around the world do not optimize their on-site search. What is On-Site Search?

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How to Use Twitter Advanced Search

JivoChat

If you use Twitter, getting to know the Twitter advanced search tool will help you to make the most of this platform, mainly for marketing purposes. The advanced search enables you to do accurate research, identify trends, what has been talked about on a specific topic, and much more. What Is Twitter Advanced Search?

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7 Ways to Supercharge Your ABM Strategy with Real-Time Intent

Learn how capturing buyers’ search behavior in real time can shorten your sales cycle. In this guide, we’ll walk through how streaming real-time intent data can supercharge your ABM strategy, including: How streaming real-time intent works The benefits of real-time intent in your ABM strategy How you can box out the competition

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Catch Them If You Can: The Passive Candidates Edition

To get started on your search, we’ve gathered clues you’ll need to get in the mind of your passive prospects. Hiding behind laptop screens and smartphones, the passive candidate is hard to find and tougher to catch. Yet, with the right tools and mindset, it’s possible to track down this candidate - and many others like them!

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LinkedIn + ZoomInfo Recruiter: Better Data for Better Candidates

Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Basic search: Easily search using keywords, job title, location, industry, and more. Advanced search: Narrow the search to find candidates using specialized filters like education, and current company technologies. We have added 10's of millions of personal emails and mobile records.

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CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

In today’s complex and digital world, B2B buyers are relying more on trusted sources such as review sites, online searches, and peer-to-peer insights––instead of vendor-provided information––when it comes time to make purchasing decisions.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.