resources transform-average-meetings-into-top-performing-events 
AWS Machine Learning
SEPTEMBER 7, 2023
Finding optimal control policies is a complex task because physical systems, such as chemical reactors and wind turbines, are often hard to model and because drift in process dynamics can cause performance to deteriorate over time. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL).
Aspect
JUNE 4, 2020
They must know what to ignore and what to address in order to meet customer demands when facing disrupting events such as hurricanes, earthquakes, and pandemics — which levers to pull and when to manage the uncertainty brought on by these changes. annual improvement (decrease) in average handle times.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Meet Our Panel of Contact Center Experts: . Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Average handling times (AHT) increase. Nahabat Shanza. Markus Linder. Jeff Toister.
CSM Magazine
DECEMBER 28, 2021
Service journey mapping, channel strategies, self-service initiatives, and digital transformation are all important to developing and delivering a more pleasant and effortless customer experience. Lezli Harrell, Vice President at COPC Inc., You know the old adage, “happy employees = happy customers.”
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir.
ChurnZero
MAY 20, 2021
In this article, we’ll review Customer Success maturity through three phases: Build, Operationalize, and Transform and discuss the key focus areas, known pitfalls, and warning signs for each phase. If a customer skips two meetings in a row, is that a trigger? We also tend to only correlate proactiveness with negative events.
aircall
MAY 26, 2021
By staying on top of current digital shopping trends, your e-commerce business will be in a good position to offer multiple touchpoints for your customers, meet them wherever they are, and develop your current and future strategies. . Helps you meet consumers where they are (at home, curbside, in a store, on the go, etc.).
Expert insights. Personalized for you.
92 
Let's personalize your content