JustCall

AUGUST 8, 2022

In this blog, we discuss what is PBX and VoIP and how they are different. A Private Branch Exchange System (PBX) refers to a private telephone network that manages all incoming and outgoing calls within a company. On PBX configurations, expenses to take into account include bill payments, maintenance costs, and repair costs.

voip 52

voip Wireless Technology Management 52

CustomerSuccessBox

JULY 8, 2020

Customer Retention is key. We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. This is the new normal.

Customer retention 52

Customer retention SaaS Consulting Consulting 52

C3Centricity

MAY 25, 2020

Is this your case? Technology is being blamed for disrupting businesses, but in most cases these companies have simply not adapted to this new data-rich world. Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge to understand your customers.

Technology 77

Technology Big data Analytics Personalization 77

SmartKarrot

NOVEMBER 2, 2020

So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence. He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Hung Nguyen, Content Marketing Manager , Smallpdf. Reuben Yonatan, CEO, GetVoIP.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Nicereply

MAY 24, 2023

You have many customers, across many segments , using your tool for many use cases. How do you manage that complexity to make sure they all are successful with your products? Gunjan Nichani , Senior Manager of Customer Success Systems at Amplitude and self-professed “Customer Success Operations Nerd,” knows CSM inside and out.

Calibration 52

Calibration SaaS Benchmark Education 52

aircall

MAY 24, 2021

With the right digital transformation initiatives, you’ll also have greater control over your data, which will help you manage it in useful ways to improve your existing workflows. How to manage organizational, regulatory, and geographical boundaries. Software integrations assist on both accounts. Accountability framework.

Best practices 62

Best practices Call Center Technology Analytics 62

CustomerSuccessBox

JULY 29, 2020

Now that we are in an economic crisis due to the pandemic, we might as well equip ourselves to deal with it and hopefully come out better instead of waiting for the situation to heal by itself, which might take quite a while. It allows the customers to keep using the product instead of closing the account.

Upselling 52

Upselling Metrics SaaS APIs 52

JustCall

AUGUST 10, 2022

This blog post aims to help you prepare for the daunting process of scaling your business (whether the aim is to be successful, increase your revenue or simply put your name on the map) in the most efficient and informative way possible. This tends to be a more economical approach to expanding a business but is also tougher to implement.

CRM 52

CRM Advertising Sales outsourcing 52

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Do you want to handle both accounts equally? Like what you are reading?

Accountability 10

Accountability Management Upselling B2B 10

CustomerSuccessBox

JULY 25, 2019

As discussed in our previous blogs , a customer onboarding process should aim to achieve the following: Customer should be able to achieve their goals ASAP. Hence, there should be different onboarding processes for different use cases. Manage customer expectations. Economically not feasible for low paying customers.

Upselling 79

Upselling Accountability Personalization SaaS 79

AWS Machine Learning

NOVEMBER 30, 2023

And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding. SageMaker now helps customers deploy multiple models to the same instance so that they can share compute resources—reducing inference cost by 50% (on average). Customers need to be trying out different models.

APIs 126

APIs Enterprise Best practices Technology 126