JustCall

JULY 18, 2023

Starting 1st August 2023, we will be introducing new AI features and capabilities that help teams operate efficiently and maximize your technology investments. Over the last 7 years, we have been committed to continuously enhancing our product and improving the user experience.

Analytics 52

Analytics CRM Sales Technology 52

ChurnZero

MARCH 10, 2023

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 75

Scripts Accountability Feedback Marketing 75

JustCall

JANUARY 17, 2024

Over the years, we have made many product enhancements based on the feedback from our customers. In September 2023, we also announced brand new AI plans available to all new and existing customers. TL;DR: We’re focusing on helping you work smarter with AI; better flexibility and support as you grow; and greater ease of doing business.

Feedback 52

Feedback CRM Enterprise Analytics 52

Cisco - Contact Center

AUGUST 3, 2020

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

NobelBiz

JULY 4, 2023

One such technology is Automated Interaction Summaries. The objective is to provide concise, text-based summaries that spotlight critical details. AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. among companies using AI in their customer experience initiatives.

Call Center 52

Call Center Contact Center First call resolution Construction 52

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI? Increasing agent productivity?

Contact Center 48

Contact Center Virtual Agent Self service Analytics 48

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. So, how do you manage call surges during unanticipated high-traffic periods?

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 115

Contact Center Enterprise Self service contact center solutions 115

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal agents are AI systems that can understand and analyze data in multiple modalities using the right tools in their toolkit. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets. Detecting fraudulent collusion across data types requires multi-modal analysis.

Marketing 101

Marketing APIs Engineering Analytics 101

JustCall

AUGUST 8, 2023

Artificial Intelligence (AI) in the supply chain for products has the potential to revolutionize and streamline the industry, bringing unprecedented efficiency and effectiveness. By accurately forecasting market trends and analyzing data, AI algorithms can optimize service levels, reduce transportation costs, and ultimately save money.

Transportation 52

Transportation Chatbots Engineering Enterprise 52

The Northridge Group

MAY 2, 2023

ChatGPT, short for Chat-based Generative Pre-trained Transformer, is a state-of-the-art artificial intelligence (AI)-powered natural language processing (NLP) model created by OpenAI, a company co-founded in 2015 to advance digital intelligence in the way it can interact with humans. Q: What are the key features of ChatGPT based on GPT-4?

Contact Center 67

Contact Center B2C Chatbots B2B 67

Spearline

SEPTEMBER 9, 2022

With this in mind, we have developed a comprehensive suite of IVR testing and monitoring solutions for you to track call and data flows to your agents irrespective of location, and receive full Call Detail Records (CDRs) and a fully transcribed and mapped MP3 recording of each call.

Interactive Voice Response 52

Interactive Voice Response Call flow industry standards Wait times 52

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. Here, JustCall comes out on top, offering advanced AI-powered features that give your reps an edge.

Sales 52

Sales APIs Analytics Abandon rate 52

Fonolo

JUNE 7, 2018

We’re about half-way through 2018, and the pace of acquisitions in the call center space has been brisk. Four of them include “AI” or “machine learning”, although those terms are being used so casually now, they are almost meaningless. The core value of Accompany is its AI-driven “relationship intelligence platform”.

Call Center 79

Call Center Analytics APIs SaaS 79

JustCall

AUGUST 8, 2023

Running a small business can be tough–but is not impossible–with AI at your fingertips. With the advent of AI automation, this reality is changing. To get you started, here’s a curated list of 10 small business AI tools you can try to give your business an edge. But First, Why Use AI Tools for Small Businesses?

Sales 52

Sales Marketing Call Center Accountability 52

Cisco - Contact Center

JANUARY 27, 2020

Integration of new cognitive capabilities powered by Voicea and Google Cloud’s Contact Center AI that turn your agents into “super agents”. This is why Cisco is focused on making life easier and more productive for your agents by infusing artificial intelligence into their everyday experiences. Announcement Highlights.

Contact Center 77

Contact Center contact center solutions Enterprise Cloud contact 77

JustCall

OCTOBER 4, 2023

Here are some of the top causes of customer churn you need to watch out for: Customer-Product Misalignment One of the main causes of customer churn is product-customer misfit. Customers may be swayed into investing in your product as a result of misunderstood positioning. You can reduce churn with conversational AI.

Customer retention 52

Customer retention Feedback Upselling Sales 52

AWS Machine Learning

NOVEMBER 6, 2023

Every call to your contact center is an opportunity to learn more about your customers’ needs and how well you are meeting those needs. Most contact centers require their agents to summarize their conversation after every call. Your contact center serves as the vital link between your business and your customers.

Contact Center 105

Contact Center CRM Analytics Average Handle Time 105

AWS Machine Learning

NOVEMBER 22, 2022

Companies that sell products or services online need to constantly monitor customer reviews left on their website after purchasing a product. We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API.

APIs 68

APIs CRM Feedback B2C 68

JustCall

MAY 2, 2022

The answer to “ how to make a sales call ” isn’t linear. There are countless factors that influence the success or failure of a sales call. This is why reps should be armed with a definite sales call guide or playbook that’s tailored to the needs, requirements, and expectations of the prospects they call. This is it!

Sales 52

Sales Scripts Real estate Coaching 52

Talkdesk

JUNE 27, 2017

AppConnect, announced at Opentalk less than two months ago, is the first enterprise app store, offering Talkdesk users innovative call center solutions with user-friendly features including a free trial, one-click setup and pay-as-you-go billing. About TalkIQ.

Call Center 42

Call Center Contact center software Contact Center Enterprise 42

SmartKarrot

MAY 3, 2023

Are you tired of dull and unproductive Webex calls? Here is a detailed blog that reveals a secret that will revolutionize the way you conduct your Webex calls! So sit tight and get ready for some game-changing insights on how to take your Webex calls from good to great! Well, you have landed at the right place!

B2B 10

B2B Accountability Feedback Sales 10

AWS Machine Learning

JUNE 21, 2023

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information and knowledge articles that could exist in various systems? Having a productive conversation while multitasking is challenging. We’ve all been there.

Analytics 72

Analytics APIs CRM Contact Center 72

AWS Machine Learning

MARCH 7, 2023

Amazon call centers facilitate hundreds of thousands of phone calls, chats, and emails going between the consumers and Amazon MFN sellers. The large volume of contacts creates a challenge for CSBA to extract key information from the transcripts that helps sellers promptly address customer needs and improve customer experience.

Analytics 75

Analytics Contact Center Engineering Cloud contact 75

3CLogic

APRIL 29, 2024

These include high or increasing costs, handling spikes in call volumes, hiring enough agents, and agent turnover. In this article, we’ll focus on how you can leverage and enhance your existing ServiceNow ITSM workspace with AI and contact center capabilities to optimize the IT Help Desk experience.

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Enterprise 52

SmartKarrot

MAY 2, 2023

That’s how you can work on the product and make improvements where ever necessary. These intelligent tools analyze call sentiment and further provide valuable insights into how your customers/clients perceive your business and its offerings. And this is where call sentiment enters the scene.

Chatbots 10

Chatbots Best practices First call resolution Construction 10

3CLogic

JANUARY 9, 2024

The answer lies in embracing advanced contact center technologies that seamlessly integrate AI and automation capabilities within your existing solutions and workflows. Leverage AI to Deliver Personalized Customer Experiences To live up to your customers' needs, personalized journeys are a must.

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

JustCall

APRIL 23, 2024

FYI : When we say ‘predictive dialer,’ we’re talking about the commonly understood term for dialer software that makes multiple calls together, uses algorithms to predict agent availability, and intelligently routes the next call in the sequence. Branded caller IDs : In the caller ID age, no one picks up calls they don’t recognize.

call center software 52

call center software Sales CRM Analytics 52

Pointillist

SEPTEMBER 28, 2021

Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth. Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems.

Contact Center 40

Contact Center Self service Metrics Analytics 40

AWS Machine Learning

DECEMBER 21, 2023

Rapid innovation and improvement in generative AI has captured our mind and attention and as per McKinsey & Company’s estimate , applying generative AI to customer care functions could increase productivity at a value ranging from 30–45% of current function costs.

Contact Center 91

Contact Center Scripts Interactive Voice Response contact center solutions 91

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

Enterprise 109

Enterprise Automotive Average Handle Time Metrics 109

3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

3CLogic

FEBRUARY 7, 2024

Red Flag #1 Siloed Platform Environments Red Flag #2 Neglecting AI and Automation Red Flag #3 Ignoring Scalability and Security Red Flag #1: Siloed Platform Environments Consider a scenario where your contact center solution operates independently of your other platforms. It all comes down to implementing always-on, intelligent self-service.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

JustCall

APRIL 3, 2023

Top 10 OpenPhone Competitors and Alternatives: Which Call Center Software Is Right for Your Business? JustCall AirCall CloudTalk RingCentral Talkdesk Freshdesk Nextiva Twilio MightyCall DialPad AI voice 1. Its Interactive Voice Response (IVR) routes the call to the right agent using caller information and skills-based routing.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

AWS Machine Learning

JULY 26, 2023

You can access Toxicity Detection either via the Amazon Transcribe console or by calling the APIs directly using the AWS CLI or the AWS SDKs. To create a new transcription job, you need to upload your recorded files into an Amazon Simple Storage Service (Amazon S3) bucket before they can be processed.

APIs 79

APIs Enterprise Advertising Personalization 79

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52