LiveChat

JULY 18, 2017

One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. Having LiveChat on your website can help you generate more leads from visitors – read more to find out why and how this can be achieved! Why live chat can help me in gathering leads. Make your chat stand out.

Engineering 51

Engineering Sales Personalization Analytics 51

LiveChat

JANUARY 23, 2020

Discourse, for instance, can custom-build a community in a subfolder for you, but that requires a lot of additional work from them on the back end. You never know when one of those platforms will erase your community out of the blue, and you don’t want all your effort to go up in smoke in the blink of an eye.

Gamification 69

Gamification Feedback Education Entertainment 69

LiveChat

APRIL 20, 2018

What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Unlike the intrusive pop-up of yesteryear, you can choose to display it as a small icon (sometimes a smiley face or a small window) at the bottom right corner of your website. Interact and engage with leads in real time.

B2B 50

B2B Education Sales CRM 50

LiveChat

AUGUST 10, 2016

Once your customer enters your website, you can set up your greeting so it invites your customer to chat anytime you think they would like to get help. According to the American Express Survey , 78% of consumers don’t make a purchase because of a poor service experience. You can also personalize the greeting message.

Surveys 53

Surveys Personalization Customer Service Feedback 53

LiveChat

MARCH 16, 2018

It started off with phone calls, moved on to text messaging and email, and now seems to have settled on in-app chats and over-the-top applications like Whatsapp or Facebook Messenger. When we talk about a business or an organization and about how it can effectively communicate with its customer base, a lot more variables come into play.

Real estate 43

Real estate Airlines APIs Healthcare 43

LiveChat

MARCH 23, 2019

Conversational technologies are ruling online business, and you can see the proof of this everywhere. Here are some recent stats illustrating the trend: By 2020, 85% of interactions with customers will be performed without human agents. Consider number of buttons when building a cross-platform bot.

Chatbots 72

Chatbots Engineering Airlines Construction 72

Taylor Reach Group

JUNE 6, 2017

You may or may not have reviewed Comm100’s 2016 Livechat Benchmark Report. 1) Chat can be less expensive than voice: a) Divert people from the voice to chat channels: An agent can typically handle 2 or 3 chats at once depending on the complexity. Whereas a voice agent can only handle one inquiry at a time.

Contact Center 55

Contact Center Consulting Consulting Healthcare 55

LiveChat

JANUARY 23, 2020

Discourse, for instance, can custom-build a community in a subfolder for you, but that requires a lot of additional work from them on the back end. You never know when one of those platforms will erase your community out of the blue, and you don’t want all your effort to go up in smoke in the blink of an eye.

Gamification 28

Gamification Feedback Education Entertainment 28

Netomi

JULY 11, 2022

Options range from simple live chat apps to robust customer support platforms for complex sales processes. Live chat software enables support agents to interact with customers on a company’s website, mobile app, over social media channels, or via text message. Think of live chat as an instant messaging service.

Chatbots 52

Chatbots Analytics CRM Metrics 52

Netomi

APRIL 12, 2022

On instant messaging and social media apps such as Slack, text messages and WhatsApp. An easy way for customers to converse with support agents, live chat software enables support agents to interact with customers on a company’s website, mobile app, over social media channels or text message. Social Intents.

Analytics 52

Analytics CRM Metrics Chatbots 52

LiveChat

APRIL 10, 2019

on the bold idea of creating a platform that, thanks to its API, enables users to customize the tool to their preferences and needs (even the most specific ones). started once we discussed the future of LiveChat, the first chat application in our portfolio, mainly regarding its back end. app to the LiveChat experience.

APIs 5

APIs Chatbots Accountability Technology 5

JivoChat

APRIL 21, 2021

The live chat tool is a solution to that problem, but with the proliferation of chat tools and their features, you might experience decision paralysis when trying to choose a chat tool for your website. In this article, we’ll explain what chat tools are, how to use them, and how they can benefit your business.

Chatbots 52

Chatbots Analytics CRM Sales 52

Netomi

SEPTEMBER 20, 2021

The first-generation bots that many companies adopted were very rigid and provided poor user experiences. AI-powered chatbots provide a more human-like experience, are capable of carrying on natural conversation, and continuously improve over time. Single inbox for all incoming messages. What is an AI chatbot? Key features .

Chatbots 126

Chatbots APIs Surveys Analytics 126

LiveChat

SEPTEMBER 21, 2018

The shopping experience starts even before you even set foot in a store. It means that even you don’t have a brick-and-mortar shop, you can still have a great share in the holiday shopping craze. The first thing you can do is to check your historical data (if you used live chat the year before). Aaaah, the holiday season.

Chatbots 63

Chatbots Gamification Sales Benchmark 63

LiveChat

MAY 27, 2016

In their eyes, it’s fast, convenient, they don’t have to look for contact long and they can reach almost every business from a single platform. That can get a bit tricky with the cumbersome Facebook interface that simply is not suited to handling customer service requests. Adding LiveChat to Facebook Fan Page.

Feedback 53

Feedback APIs Customer Service Accountability 53

LiveChat

FEBRUARY 27, 2018

There is also a number of types of technologies to use to operate your online retail business – from the e-commerce platform to payment systems, to CRM, Live Chat, SEO and other tools. Then you need to make sure your customers are getting the best possible shopping and support experience. SE Ranking.

Analytics 53

Analytics Accountability Sales Customer centricity 53

CrazyCall

JULY 2, 2019

Customers are granted a power of providing an instant complaint that – what’s key – can be seen by anyone on the web! This changes everything as one negative review can completely change the way a company is perceived. Nowadays, customer service plays a crucial role in the lives of every company. Types of Customer Service.

Interactive Voice Response 91

Interactive Voice Response Customer Service Accountability Customer Support 91

LiveChat

OCTOBER 14, 2016

Text messaging has become a mainstream form of communication. The application of bots can be really wide, varying from functional to fun, and it can be implemented in any major chat product like Facebook Messenger, Telegram, Slack, text messages, etc. How exactly chatbots can help your business?

Chatbots 74

Chatbots Accountability Sales Customer Service 74

CrazyCall

OCTOBER 18, 2019

Statistics show that 51% of customers will never do business with the company again after one negative experience. They are the bridge between the user and the product or service, they serve as a library for all company-related questions and translate customer experiences to the product team. No company can survive without customers.

Customer Service 63

Customer Service Interactive Voice Response Feedback Wait times 63

LiveChat

JULY 11, 2017

The biggest competitive advantage that I can offer you is to meet your consumers’ needs better than your competitors, and to know what kind of research tools are available for this mission. However, you can focus on what is within your reach to meet as many customer needs as possible and to get amazing returns in the process.

Real estate 41

Real estate Feedback Surveys Customer Service 41

LiveChat

NOVEMBER 30, 2018

You might find it quite alarming that just after one negative experience, 51% of customers are not likely to deal with that company again. Especially when the context is digital customer experience , you cannot ignore the importance of an open-ended conversation and transparency in customer support. Do you know that U.S.

Education 41

Education Engineering Customer retention Construction 41

LiveChat

FEBRUARY 15, 2019

Indeed, cumulative data from over a decade shows that companies that are customer experience leaders outperform those that are CX laggards by a whopping 3X! We all know from experience that bad news travels fast, while good news tends to take the scenic route. The Fix: Foster a customer-obsessed culture at your company from top-down.

Customer Service 34

Customer Service Chatbots Customer Care Airlines 34

LiveChat

JUNE 13, 2016

Did you know that 69% of Americans would recommend a company that they had a positive experience with to others? And that companies that prioritized customer experience had a 10-15 percent increase in revenue and a 20 percent increase in customer satisfaction ? Today, that communication platform can be texting.

Customer Service 45

Customer Service Surveys Sales Feedback 45

LiveChat

OCTOBER 24, 2016

So how do some companies deliver such amazing experiences time after time, while others just don’t get it? Here are some best practices that will let your staff deliver wow experiences that will delight the most demanding customers. #1: 3: Deliver an omnichannel experience. 1: Give liberty to representatives.

Customer retention 53

Customer retention Best practices Benchmark Call Center 53

LiveChat

JUNE 22, 2016

Multi-channel marketing is a marketing strategy based around the idea that customers are more likely to buy when they can use their favorite channel. Your multi-channel marketing strategy can include channels like your website, social media, email, live chat but also sales from your offline stores, catalogs and phone orders.

Marketing 46

Marketing Advertising CRM Sales 46

LiveChat

FEBRUARY 18, 2016

When you want to help customers on your website, there are basically two ways you can go about it. On one hand, you can sit tight and respond to any questions customers ask, either via phone, chat or email. On the other, you can show initiative and offer help before customers ask for it. This is reactive customer service.

Customer Service 48

Customer Service Self service Feedback Customer Support 48

Inbenta

APRIL 8, 2022

This is carried out through a messaging platform on a website, a mobile app or through the telephone. This is a branch of artificial intelligence that provides computers with the ability to understand text and spoken words in much the same way that a human being can. Chatbots enable communication between a human and a machine.

Chatbots 52

Chatbots Engineering Enterprise Scripts 52