Expivia

NOVEMBER 30, 2021

Customer service centers need to upsell and cross-sell. Perfect the Technique: Depending on the field, agents may need to follow strict scripts (this is especially true in insurance and financial services). Instead, they use the answers to transition the customers’ questions back to the script. Outbound centers need to sell.

Call Center 98

Call Center Sales Scripts Outbound sales 98

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Tools and resources to help agents succeed include knowledge bases and scripts.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Quality Contact Solutions

JULY 31, 2020

Associations – We deliver increased membership revenues to you through outsourced telemarketing. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Financial Services – QCS is PCI Level 1 Certified. Request a Price Quote.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JANUARY 27, 2022

These clues will give you insight into the customers’ perception and allow you to edit scripting and have meaningful discussions with your team about what is important to discuss while selling. Increase Sales by Upselling. Instead, upselling typically involves selling a higher-level product or service than the initial offering.

Sales 98

Sales Upselling B2C Best practices 98

Outsource Consultants

APRIL 10, 2018

Improve your upselling strategy. Our company works in the outsourcing industry, but we can admit that there are bad call centers out there. Agents should have CRM and scripting assistance available to ensure calls get resolved without the need for transfers. Need an outsource call center? Long hold times. We can help!

Call Center 52

Call Center outsourcing Average Handle Time Scripts 52

CSM Magazine

NOVEMBER 28, 2019

Nemesysco, a provider of voice analytics solutions for genuine emotion detection, has reported that CENTRIC, a provider of outsourced call center services in Japan, is using the company’s technologies to improve customer journey and sales performance in its three call centers across Japan.

Call Center 52

Call Center Technology outsourcing Analytics 52

Quality Contact Solutions

FEBRUARY 12, 2021

Trained call center agents take the calls and handle them in a manner approved by the franchisor, often resulting in additional sales, upsells, and certainly fewer lost opportunities. Using a centralized inbound call center can eliminate the risk that inadequate training or unanswered calls might result in lost opportunities.

Telemarketing 98

Telemarketing B2B Call Center Sales 98

Transparent BPO

JUNE 19, 2019

Along with the cost of recurring revenue each year, there’s the potential for loss of upsell opportunities. Outsourcing as a Way to Reduce Churn Another way to reduce churn: outsource your customer service. “Anyone can read a script. New customers don’t spend as much as current customers, at least not a first.

outsourcing 95

outsourcing Call Center Contact Center Customer retention 95

Quality Contact Solutions

JULY 31, 2020

Associations – We deliver increased membership revenues to you through outsourced telemarketing. Membership renewals, new members, win-back, upsells and membership data updates are just the start of what you can count on QCS to do for your association. Financial Services – QCS is PCI Level 1 Certified.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. A QA process can also help point to areas where your scripts or procedures are weak and need additional processes to be more compliant.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

JustCall

APRIL 3, 2023

Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. Companies either run outbound calls internally or outsource them to external call centers. The reps typically follow a script to make the conversation smooth and polished.

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

Call Experts

MAY 20, 2022

Instead, outsource to a professional team. . In addition to a quality contact center, you can reduce the cost of customer support by outsourcing the job to a specialized third party. For example, if you invest in business process outsourcing , you can expect higher efficiency, reduced operational expenses, and a higher profit margin.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

CCNG

APRIL 27, 2022

was my first day of work as the Director of Operations for a contact center outsourcing company. The systems were proprietary, everything was hand calculated, and the agents’ scripts were in huge eight-inch binders. Every script change had to be printed out. Vicki, I am not going to be able to make payroll this week.

CCNG 195

CCNG Contact Center Scripts Feedback 195

NobelBiz

JULY 25, 2023

Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Recommendations: Advanced systems might even suggest actions, like refining scripts, introducing new training modules, or adjusting staffing levels during specific hours.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartAction

SEPTEMBER 16, 2020

The first decision is whether you want to buy a DIY platform with a drag-and-drop UI and build on your own, or outsource your AI-powered CX to a partner and have them work as an extension of your team. They are transferred to live agents where they can upsell the motorist. Doing voice well is enormously complex.

Virtual Agent 87

Virtual Agent Self service outsourcing Call flow 87

SmartAction

SEPTEMBER 14, 2020

The first decision is whether you want to buy a DIY platform with a drag-and-drop UI and build on your own, or outsource your AI-powered CX to a partner and have them work as an extension of your team. They are transferred to live agents where they can upsell the motorist. Doing voice well is enormously complex.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45

Babelforce

NOVEMBER 30, 2022

Call center script. A call center script is a written guide which informs the way in which call center agents deal with particular sales or customer service scenarios. Business process outsourcing. Business process outsourcing is a contractual agreement where businesses pay an external service provider to manage specific tasks.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Voxjar

MARCH 21, 2019

This goes for all of your different business functions that communicate with customers, and if you’re an outsourced contact center or a BPO this applies to different projects and brands, too. Behaviors to promote in reps: Script adherence. Cross-selling and upselling. Like compliance and script adherence. Tone of voice.

Metrics 40

Metrics Coaching Scripts Contact Center 40