Outbound sales, outsourcing, Scripts and Upselling

Changing How Your Business Approaches Call Center Sales: ERQ

Expivia

NOVEMBER 30, 2021

No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. . But, how do you get you to improve call center sales in your business?

Call Center

Call Center Sales Scripts Outbound sales

Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

Call Center

Call Center Outbound sales Feedback Best practices

Customer Contact Central

Changing How Your Business Approaches Call Center Sales: ERQ

Why Call Center Quality Assurance Is So Important

Webinars

Stay Connected