HGS

MAY 2, 2018

On April 25, HGS hosted a webinar with HGS VP of Solutions and Capabilities Lauren Kindzierski with special guest John Gibney, Senior Manager of Consumer Service at Newell Brands. At the webinar, our poll results shed slight on the state of the industry. The first one was the de-emphasis on omnichannel and preference for multichannel.

Customer Experience 100

Customer Experience Multichannel Chatbots Analytics 100

Smooch

APRIL 3, 2019

Last month, our CEO Warren Levitan did a webinar with Clarabridge founder and executive chairman Sid Banerjee to talk about omnichannel customer experiences driving brand loyalty. You can find the full webinar here, but you can read on for some key insights. What’s the difference? Maybe even in the real world!

Multichannel 53

Multichannel Chatbots Enterprise Personalization 53

inmoment

JULY 22, 2020

Multichannel Listening. Strategy #2: Multichannel Listening. Our webinar on this subject with experts Jim Katzman and David Van Brocklin is now available for you to view for free! Those tactics are as follows: Closed-Loop Programs. Empowering Employees. Strategy #1: Closed-Loop Programs. You can find it here.

Multichannel 52

Multichannel Customer retention Feedback Contact Center 52

Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Meet Customers Where They Are With Omni- and Multichannel Solutions We want to be able to provide channels of communication that are convenient, ones that customers want to use. Watch the full recording here. Watch the full recording here.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

COPC

MAY 31, 2022

Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. Structure and process coordination for multichannel CX programs. The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience. Metrics and high-performance targets.

Best practices 102

Best practices Customer Experience outsourcing Consulting 102

Serenova

JUNE 24, 2020

What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center? Organizations are increasingly adding multichannel options to their contact centers, including web chat, SMS and social media. The difference between a multichannel contact center and an omnichannel approach is in the integration.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center? Organizations are increasingly adding multichannel options to their contact centers, including web chat, SMS and social media. The difference between a multichannel contact center and an omnichannel approach is in the integration.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

inmoment

JULY 29, 2020

This is why, even in an age of multimedia feedback and multichannel listening, surveys are still a crucial component of any customer experience (CX) strategy. Our webinar on this subject with experts Jim Katzman and David Van Brocklin is now available for you to view for free! Strategy #3: Leveraging Loyalty Programs.

Multichannel 52

Multichannel Surveys Customer retention Feedback 52

Fonolo

JANUARY 9, 2018

Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Webinar] 3 Critical Contact Center Trends to Watch in 2018. You can grab it here , sponsored by our good friends at Genesys. There are a lot of vendors in this category today; at least 50, by my count.

Call Center 65

Call Center Multichannel APIs Contact Center 65

JivoChat

JANUARY 15, 2023

1 for joining a webinar. +2 Adding multichannel steps is an excellent way to show your lead that you’re willing to put time and effort into ensuring they have everything they need to make the right buying decision for their business. . Use a Lead Scoring System to Prioritize Sales Efforts. 5 points for scheduling a product demo .

Best practices 75

Best practices B2B Sales Multichannel 75

Squelch

JULY 5, 2019

Despite the quotes above and the plethora of articles, webinars, and other content about the importance of handoff, some members of the industry have argued that it’s a “dirty” word. Speaking of the power of words, the next installment of our series on seamless CX will examine omnichannel vs. multichannel. A Dirty Word? Stay tuned!

Multichannel 53

Multichannel Sales Feedback Marketing 53

Kayako

JANUARY 14, 2016

Reducing customer effort and multichannel support represent the biggest challenges facing support professionals today, and what this means for the future of the industry. Customer support professionals are less satisfied now than when they first started their jobs.

Customer Support 46

Customer Support Multichannel Surveys Customer effort 46

Creative Virtual

DECEMBER 13, 2018

The team also brought home three separate awards this year: ‘Most Innovative and Intelligent BOT for Customer Experience’ at the AI Conference Awards, ‘Best Multichannel Customer Experience’ in the EY-Ashton Media 2018 CX Awards , and a win in the Solutions category at the Transport Recognition Awards for “A new frontier in customer information”.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

COPC

NOVEMBER 16, 2016

REGISTER FOR THE UPCOMING WEBINAR TO DISCUSS THE FINDINGS OF THE TRAVEL & HOSPITALITY SURVEY. and Execs In The Know, along with Choice Hotels and Marriott, for a webinar on December 6, 2016, to discuss the results and implications of the CXMB Industry Insights survey. Join COPC Inc.

Surveys 40

Surveys Multichannel Customer Care Personalization 40

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

Serenova

JUNE 24, 2020

What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center? Organizations are increasingly adding multichannel options to their contact centers, including web chat, SMS and social media. The difference between a multichannel contact center and an omnichannel approach is in the integration.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Fonolo

SEPTEMBER 13, 2018

Now, this was a time before more efficient communications technologies existed; relative to today’s prolific multichannel customer service offerings, there was considerably less choice in the late fifties. . Webinar: The Impact of AI in Customer Experience. We’ll talk about: How AI Can be Used to Create Better CX.

Multichannel 83

Multichannel Big data Contact Center Call Center 83

Eptica

NOVEMBER 16, 2017

He will be sharing his views on the findings of the latest Eptica report in a forthcoming webinar, UK Brands and Digital Customer Experience in 2017 on 23rd November 2017 at 12 noon GMT. Click here to register for the webinar.

Benchmark 55

Benchmark Multichannel Best practices Government 55

Avaya

JUNE 9, 2017

In our latest “Get Smart” webinar, Avaya Professional Services Managing Director Richard English explored how enterprises can bridge a digital gap by engaging in a Discovery Workshop. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

Enterprise 41

Enterprise Big data Analytics Technology 41

NobelBiz

JANUARY 10, 2022

A few factors should be included in your evaluation process to ensure a seamless and intelligent migration plan from a multichannel to Omnichannel contact center communication. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

CRM 52

CRM Contact Center Contact center software contact center solutions 52

Revation Systems

AUGUST 26, 2020

Though some healthcare systems were able to make the transition to moving their patient access teams to work remotely from their homes, many may still lack the dynamic, multichannel, HIPAA compliant tools that are needed to adequately support their patients. The current global pandemic has significantly altered the patient access landscape.

Best practices 62

Best practices Healthcare Multichannel Contact Center 62

Hodusoft

APRIL 27, 2022

An overview of Multichannel Contact Centers. Multichannel contact centers allow agents to interact with customers over several channels, but each works separately. A multichannel center approach to customer experience management (CXM) includes voice, email, web page forms, fax, chat, and text message interactions.

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. The answer? Embrace an omnichannel approach.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

JivoChat

MAY 15, 2023

Highlighted features: More than 500 free templates Wix payments Automated sales tax Free SSL Certificate Currency converter Express Checkout Abandoned cart recovery Multichannel inventory management Built-in SEO tools Wix Owner app 2. They also have webinars, tutorials, and guides.

Analytics 75

Analytics Sales Marketing Management 75

JivoChat

MAY 10, 2023

Highlighted features: More than 500 free templates Wix payments Automated sales tax Free SSL Certificate Currency converter Express Checkout Abandoned cart recovery Multichannel inventory management Built-in SEO tools Wix Owner app 2. They also have webinars, tutorials, and guides.

Analytics 75

Analytics Sales Accountability Marketing 75

JivoChat

SEPTEMBER 19, 2021

Multichannel inventory management. They also have webinars, tutorials, and guides. . Highlighted features: . More than 500 free templates. Wix payments. Automated sales tax. Free SSL Certificate. Currency converter. Express Checkout. Abandoned cart recovery. Built-in SEO tools. Wix Owner app.

Analytics 52

Analytics B2B Sales Marketing 52

COPC

JUNE 16, 2021

These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc. Below is a recap of the webinar with the three most significant findings discussed by the expert panel. Watch the full webinar on-demand! WATCH THE WEBINAR ON DEMAND. Looking for more than just a recap?

Customer Experience 52

Customer Experience Automotive Multichannel Self service 52

COPC

JUNE 16, 2021

These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc. Below is a recap of the webinar with the three most significant findings discussed by the expert panel. Watch the full webinar on-demand! WATCH THE WEBINAR ON DEMAND. Looking for more than just a recap?

Customer Experience 52

Customer Experience Automotive Multichannel Education 52

Playvox

APRIL 14, 2022

Related Resource: Learn how to optimize the service heart of modern business in this on-demand webinar. Forecasting and scheduling must accommodate a multichannel/omnichannel operation. The performance of workforce planning can be measured by: Service levels Abandon rates Occupancy rates Utilization Forecast accuracy.

Contact Center 78

Contact Center Abandon rate contact center workforce Multichannel 78

CSM Magazine

DECEMBER 1, 2021

The modern contact centre, driven by quality management, multichannel analytics and process excellence, offers everything Generation Z needs to satisfy their individuality, quench their thirst for knowledge and actively manage their careers. . Follow this simple checklist to attract and develop the best Generation Z talent.

Multichannel 64

Multichannel Analytics Surveys Chatbots 64

Balto

DECEMBER 5, 2022

It allows the multichannel reach of an enterprise system to respond to incoming and outgoing messages. In addition, you can use the link above to gain immediate access to helpful e-books, blog articles, and webinars. With that in mind, the software solution for your medical call center must have these core features.

call center software 52

call center software Healthcare Call Center Contact center software 52

NobelBiz

MAY 25, 2023

These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service.

call center software 98

call center software Call Center APIs Contact Center 98

Eptica

NOVEMBER 1, 2017

That’s one of the main conclusions of the 2017 Eptica Multichannel Customer Conversation Study. To find out more about the 2017 Eptica UK Multichannel Customer Conversation Study, download the full management report here. Click here to register for the webinar. Share this page on: Tweet.

Customer Experience 49

Customer Experience Multichannel Benchmark Advertising 49

JustCall

MARCH 24, 2020

I find the feature that makes it unique for remote work is that you get multichannel support and very smooth integrations with other business tools. With Zoom, you can hold meetings, theme discussions, larger conferences, and webinars. Setting up workflows is almost painless. You never feel away from the office.

Multichannel 68

Multichannel Accountability Time management Management 68

JustCall

JUNE 15, 2020

What makes it unique for remote work is that you get multichannel support and very smooth integrations with other business tools. With Zoom, you can hold meetings, theme discussions, webinars as well as larger conferences. They can very well be part of any conversation or thread without the requirement of any one-to-one interaction.

Customer Service 52

Customer Service Virtual Agent Accountability Multichannel 52

Netomi

NOVEMBER 8, 2021

Hear how AI can improve the customer experience in this webinar featuring Greg Dreyfus from Zendesk. Hear how support teams benefit from smart automation in this webinar featuring Mike McCarron from Gladly. Get 5 strategies for successful customer service automation in this webinar featuring Rajiv Ramanan from Freshworks.

Chatbots 52

Chatbots Enterprise Self service CRM 52