moving-your-contact-centre-to-the-cloud-whats-on-offer-and-what-to-consider 
CSM Magazine
MARCH 2, 2023
While a number of innovators and early adopters have seized the initiative and embraced a rapid transformation to cloud contact centres, the reality remains that the vast majority of organisations are still trying to establish just exactly what their cloud contact centre journey might look like.
CSM Magazine
JUNE 10, 2021
Fed up of negative contact centre perceptions limiting your budget, resources and potential? Nick Smith at Calabrio , discusses how you can overcome these concerns and reposition your contact centre as a “profit centre”, instead of a “cost centre”. A further 10.2% Just picture it.
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Callminer
AUGUST 6, 2019
In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.
Callminer
FEBRUARY 21, 2018
There are many variables to consider, and careful evaluation is necessary to find the right software to meet your call center’s unique needs. There are many variables to consider, and careful evaluation is necessary to find the right software to meet your call center’s unique needs. Janeen Ansell. Rob Boirun. Peter Abah.
Spearline
JANUARY 11, 2022
In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. In fact, recent figures from a Research and Markets report reveal that the global telecom cloud market size is expected to grow to a staggering US$ 52.3 Telecom cloud technology facilitates an enhanced customer experience.
Spearline
AUGUST 31, 2021
If the customer has a bad experience it is easy for them to move to another company, there is no lack of options for the consumer. There are multiple ways to signify if a customer is considering moving to another company, such as mentioning competitor prices and services, if the consumer has a clear dissatisfaction with the service.
CSM Magazine
MAY 5, 2022
With stress levels in contact centres as a constant, Magnus Geverts at Calabrio discusses how to balance the needs of employees and the business with a fresh approach to agent self-scheduling. This has hit the contact centre industry hardest, where higher-than-ever levels of stress are driving serious agent retention issues.
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