CSM Magazine

MARCH 26, 2020

to securely keep a comprehensive customer history, and keeps a constant connection between the owner and their pet through a mobile device. Owners can use this data to mobilize and locate the missing pet. As a mobile-only, app-based on-demand service, it’s essential that Wag! app, optimizing on-the-go convenience. released Wag!

Interactive Voice Response 59

Interactive Voice Response Wait times voip Customer Support 59

delighted

MARCH 30, 2020

Today, we are excited to launch a brand new way to gather feedback with Delighted – directly in your apps with our native mobile SDK for iOS. Delighted’s SDK makes it easy to gather feedback of all types – NPS, CSAT, 5-star, CES, Smileys, and Thumbs – right in your iOS app. New to Delighted?

Engineering 47

Engineering Feedback Surveys Accountability 47

AWS Machine Learning

APRIL 11, 2023

In this post, we start with an overview of the Face Liveness feature, its use cases, and the end-user experience; provide an overview of its spoof detection capabilities; and show how you can add Face Liveness to your web and mobile applications. Face Liveness overview Today, customers detect liveness using various solutions.

APIs 78

APIs Accountability Government Healthcare 78

CSM Magazine

MARCH 26, 2020

to securely keep a comprehensive customer history, and keeps a constant connection between the owner and their pet through a mobile device. Owners can use this data to mobilize and locate the missing pet. As a mobile-only, app-based on-demand service, it’s essential that Wag! app, optimizing on-the-go convenience. released Wag!

Customer Experience 52

Customer Experience Interactive Voice Response Wait times voip 52

delighted

APRIL 21, 2020

Whether you’re in ecommerce, finance, health, fitness, media, or gaming, your mobile app is a key way for customers to access your services. Mobile app surveys can be essential for building a better app experience as well as promoting your app. Proven mobile app survey questions for in-app feedback.

Best practices 52

Best practices Surveys Feedback Finance 52

delighted

APRIL 21, 2020

Whether you’re in ecommerce, finance, health, fitness, media, or gaming, your mobile app is a key way for customers to access your services. Mobile app surveys can be essential for building a better app experience as well as promoting your app. Here are some good mobile app survey questions to ask your users.

Best practices 45

Best practices Surveys Feedback Finance 45

delighted

JULY 29, 2020

On the heels of our feature updates for survey creation ( Additional Questions ) and distribution ( Mobile SDK and Web ), we’re excited to announce an enhancement to how you can organize all of that feedback you’ve been collecting: Folders for Trends.

Personalization 54

Personalization Feedback Surveys Customer Experience 54

Talkdesk

JANUARY 22, 2019

Features such as Talkdesk iQ , which powers Omnichannel, Mobile and Self-Service SDK, prove that Talkdesk is not only committed to creating products for the present, but also to innovating for the future. The post Talkdesk: 2019 Stevie® Awards for Sales & Customer Service Finalist appeared first on Talkdesk.

Sales 51

Sales Customer Service Cloud contact Self service 51

bold360 Blog

MARCH 29, 2021

Don’t Forget Mobile . Henry notes that many of our c ustomers , especially in the t elecommunications industry , have been utiliz ing the Bold360 SDK (software development kit) extensively. “It Businesses tend to see more engagement because some customers simply prefer mobile and don’t want to contact a call center.

Self service 52

Self service Chatbots Call Center Management 52

AWS Machine Learning

OCTOBER 26, 2023

The content type or block type without description or body will not be injected into the Amazon Kendra index because there is a validation on the Amazon Kendra SDK side. His areas of depth span Machine Learning, app/mobile dev, event-driven architecture, and IoT/edge computing.

APIs 99

APIs Accountability Engineering Enterprise 99

AWS Machine Learning

MARCH 29, 2024

Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. This is the second post of a two-part series.

Cloud contact 94

Cloud contact Chatbots Contact Center APIs 94

Talkdesk

NOVEMBER 13, 2018

These products include: -Talkdesk Omnichannel. -Talkdesk Mobile. -Talkdesk Self-Service SDK. -Talkdesk Studio. -Talkdesk Live. -Talkdesk Explore. -Talkdesk Benchmark. How will these products be powered, you ask?

Entertainment 78

Entertainment Benchmark Self service Contact Center 78

CSM Magazine

JANUARY 27, 2020

This release delivers a breakthrough in voice biometric optimization with an AI-based SDK of under 1MB, enabling voice biometrics to be implemented on the edge – from chips to IoT devices – for a new era of security and personalization in the voice-enabled UX. Deployment flexibility : IDVoice v2.11 IDVoice v2.11

Banking 52

Banking Engineering Call Center Benchmark 52

delighted

JULY 15, 2020

Up until now, the Additional Questions feature has been available for Email, Link, SDK, and Kiosk distribution channels. The experience is fully optimized for mobile as well. Today, we’re extremely excited to announce a highly requested addition to that lineup: Additional Questions for Web.

Surveys 57

Surveys Feedback Customer effort 57

AWS Machine Learning

MAY 19, 2023

The workflow includes the below steps, AWS Amplify distributes the DescribeForMe web app consisting of HTML, JavaScript, and CSS to end users’ mobile devices. The user uploads an image file to the Amazon S3 bucket using AWS SDK through the web app. The user’s mobile device plays the audio file using the pre-signed URL.

APIs 90

APIs Scripts Engineering Best practices 90

Natalie Petouhof

AUGUST 18, 2015

Tweet Will The Mobile Device Ever Live Up to It’s Potential? Everyone in mobile commerce has been waiting to see mobile commerce take off. There is a mobile customer relationship management company that is scaling fast. They are the first CRM solution built specifically for mobile applications.

CRM 76

CRM Management Engineering Enterprise 76

Natalie Petouhof

FEBRUARY 2, 2016

Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift, a mobile support platform revealed new proprietary data that showed: One in every five mobile users actively seeks help within the apps they use.

CRM 45

CRM Self service Customer Support Surveys 45

AWS Machine Learning

OCTOBER 31, 2023

JumpStart provides convenient deployment of this model family through Amazon SageMaker Studio and the SageMaker SDK. This includes Flan-T5 Small, Flan-T5 Base, Flan-T5 Large, Flan-T5 XL, and Flan-T5 XXL. Furthermore, JumpStart provides a few versions of Flan-T5 XXL at different levels of quantization.

Healthcare 103

Healthcare APIs Engineering Accountability 103

Comm100

MAY 20, 2022

Mobile capability. Today’s consumers need smartphone-friendly solutions to support their increasingly mobile lifestyles. Mobile Internet traffic today accounts for almost 55% of total web traffic , meaning that you’re more likely to support a customer on their smartphone than any other device. Chats on mobile.

Wait times 72

Wait times Benchmark Sales Personalization 72

AWS Machine Learning

FEBRUARY 15, 2024

These steps are normally automated (for instance, using Amazon Sagemaker Pipelines or the Amazon SDK ). About the author Helge Aufderheide is an enthusiast of making data usable in the real world with a strong focus on Automation, Analytics and Machine Learning in Industrial Applications, such as Manufacturing and Mobility.

Metrics 93

Metrics Analytics APIs Big data 93

Inbenta

JUNE 21, 2022

This means providing content that is clear and attractive to users, by deploying, for example, the same indexable content on mobiles and desktops, well-designed navigation, and clear help content that can be accessed on different devices. SEO and UX go hand-in-hand. Reach position 0 and be indexed by voice assistants.

Engineering 52

Engineering APIs Management Best practices 52

Talkdesk

NOVEMBER 1, 2016

The survey of 6,000 consumers in Europe, Asia and North America was conducted by Twilio , a technology company that allows software developers to integrate phone calls, text messages and IP voice communications into their web, mobile and traditional phone applications. For years, email has been a major component in customer communication.

Contact center software 40

Contact center software Surveys CRM Contact Center 40

NobelBiz

FEBRUARY 23, 2023

Software tools, features, APIs, sample code, thorough documentation, a software development kit (SDK), and more are included with CPaaS solutions to assist your developers in swiftly integrating it into your existing IT environment. It also comes with a programming framework for tailoring real-time communications to your unique requirements.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Software tools, features, APIs, sample code, thorough documentation, a software development kit (SDK), and more are included with CPaaS solutions to assist your developers in swiftly integrating it into your existing IT environment. It also comes with a programming framework for tailoring real-time communications to your unique requirements.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

AWS Machine Learning

APRIL 7, 2023

With the advent of high-speed 5G mobile networks, enterprises are more easily positioned than ever with the opportunity to harness the convergence of telecommunications networks and the cloud. To learn more, visit SageMaker Roles. Using this example , create a file called train_model.py

Telecommunications 81

Telecommunications Scripts Enterprise Engineering 81

Talkdesk

MAY 17, 2016

Our platform is designed to be open, intelligent and mobile: Talkdesk’s Reporting API gives users complete access to their data for deeper analysis. Routing API allows us to make intelligent decisions on how to route all channels in real-time using data from both Talkdesk as well as other business apps.

APIs 40

APIs Call Logging call center software Call Center 40

Avaya

JANUARY 16, 2018

This provides a tremendous capability beyond what we had even on our mobile devices, and it indicates something very important to watchful businesses: technology becomes real when it gets in the hands of the consumer. This reminds me of a piece I once wrote about Tool vs. IoT starts with the mobile app.

Journey mapping 72

Journey mapping Contact Center Enterprise Personalization 72

Help Scout

FEBRUARY 5, 2019

Modes will be coming to the mobile SDKs later on. Beacon Mobile SDKs. The Beacon for Android SDK was enhanced with the following goodies for Android developers to enhance their apps: You can now change Beacon’s suggested Docs articles and add attachments to messages. Design update.

Self service 40

Self service APIs Feedback Engineering 40

Nexmo

JULY 4, 2019

While Nexmo has a robust Ruby SDK gem , and a new Rails initializer gem , we do not need to install either for this application. For our purposes: pick the country that you are currently in so that the call will be a local call for you; pick Voice for features and either mobile or landline for type. Create an IVR Controller.

Interactive Voice Response 84

Interactive Voice Response APIs Accountability 84

Nexmo

JULY 4, 2019

While Nexmo has a robust Ruby SDK gem , and a new Rails initializer gem , we do not need to install either for this application. For our purposes: pick the country that you are currently in so that the call will be a local call for you; pick Voice for features and either mobile or landline for type. Create an IVR Controller.

Interactive Voice Response 84

Interactive Voice Response APIs Accountability 84

Natalie Petouhof

SEPTEMBER 16, 2015

Salesforce1 Mobile App for Windows 10: Salesforce will deliver a Windows 10 app to empower sales teams to move deals forward while on the go, using their favorite Windows device. Salesforce Mobile SDK for Windows. Availability is anticipated in the second half of 2016. Availability is anticipated in the second half of 2016. .

Best practices 40

Best practices Sales Accountability Customer Experience 40

AWS Machine Learning

AUGUST 3, 2023

One such use case would be customer-facing mobile applications where an image upload is required. In this post, we address areas where CV can be applied to use cases where the pose of objects, their position, and orientation is important. It might be for compliance reasons or to provide a consistent user experience and improve engagement.

APIs 64

APIs Scripts Engineering Technical Support 64

TechSee

NOVEMBER 17, 2022

Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support is mission-critical. Service downtown, whether from a mobile carrier or a customer challenge with a mobile app, can quickly frustrate customers.

Customer Support 109

Customer Support Accountability Consulting Consulting 109

AWS Machine Learning

NOVEMBER 14, 2023

You can now fine-tune and deploy Mistral text generation models on SageMaker JumpStart using the Amazon SageMaker Studio UI with a few clicks or using the SageMaker Python SDK. You can fine-tune the models using either the SageMaker Studio UI or SageMaker Python SDK. The model is made available under the permissive Apache 2.0

Sales 97

Sales Benchmark Healthcare Advertising 97

ProProfs Blog

DECEMBER 17, 2021

In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. In-App feedback is a feature to collect feedback and reviews from mobile app users about their experiences. Ensures Mobile-Friendliness. Why Collect Mobile In-App Feedback?

Feedback 78

Feedback Surveys APIs Customer centricity 78

Netomi

SEPTEMBER 20, 2021

The Microsoft Bot Framework allows users to use a comprehensive open-source SDK and tools to easily connect a bot to popular channels and devices. Open source SDK and tools to build, test, and connect bots to popular channels and devices. Key features: A chat widget for mobile and desktop. Key features: AI and natural language.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

NOVEMBER 20, 2023

KT Corporation is one of the largest telecommunications providers in South Korea, offering a wide range of services including fixed-line telephone, mobile communication, and internet, and AI services. It helps users understand which operations are consuming resources. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 93

Scripts Finance Telecommunications Enterprise 93