legal 
Global Response
NOVEMBER 6, 2023
Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.
Global Response
JANUARY 31, 2024
The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls. Call centers must legally respect this list and cannot call registered customers. Many states have additional privacy regulations, call recording laws, and specific telemarketing regulations.
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Quality Contact Solutions
MARCH 28, 2019
By Julie Kramme, Sales Executive. So, you’ve decided to use outbound calling as part of your sales and/or marketing strategy…You’ve acquired a list of prospects to call, and you know what you want the outcome of those calls to be. What should be included in a telemarketing script? But what does that look like?
OctopusTech
MAY 10, 2018
A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. Besides agents calling directly, pre-recorded sales talk is also used to be played over the phone upon automated dialing.
Calltools
NOVEMBER 15, 2023
Consent The TCPA established that telemarketers need “ express written consent ” to make calls to cell phones while using an automatic telephone dialing system. Boosts Sales Following regulations improves your company’s reputation and builds consumer trust in your brand. These factors lead to increased sales.
Balto
AUGUST 29, 2023
Call center compliance involves meeting certain regional and international requirements and guidelines related to security and collecting and storing sensitive customer data. The act set rules and regulations that tackled concerns related to unsolicited telemarketing practices.
Global Response
FEBRUARY 26, 2024
Save money and increase sales with a brand-obsessed, people-first team that delivers a high-touch, superior customer experience, every time. Work closely with each healthcare provider to ensure your agents meet their high standards of quality. This KPI measures adherence to legal and ethical standards like HIPAA.
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