Noble Systems
AUGUST 27, 2020
Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services and inbound telemarketing services. Telemarketing is a common enough term that most people have heard, but what exactly is it? What is Telemarketing?
Quality Contact Solutions
DECEMBER 31, 1969
By Shannelle Krebbs, Operations Manager. Determining inbound service level goals is one of the most important factors for anyone responsible for the inbound call center function. Determining the right inbound service level goal is not straight forward. Inbound Service Level Goals: Factor Number 1.
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OrecX
MAY 1, 2020
With so many employees and call center agents working from home these days, it is important to ensure at-home staff’s work interactions are being recorded, monitored and managed. At the same time, you want to be able to analyze these conversations for customer intelligence and assess staff’s performance to ensure high customer service levels.
Global Response
NOVEMBER 6, 2023
Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.
Quality Contact Solutions
DECEMBER 31, 1969
Megan Hottman, Operations Manager and Brand Evangelist. This could be sales, accounting, customer service, payroll and general human resource management. Removing these factors and paying a fixed cost contract will help you manage your annual operating costs more easily. Why would technical support be any different?
Quality Contact Solutions
DECEMBER 31, 1969
Service Levels. Occupancy Levels. Management Expectations for your Inbound Contact Solutions Operation. Each call center will have specific metrics from management that need to be adhered to. The higher the service level required, the more call center agents will be needed to answer phone calls.
NobelBiz
MAY 7, 2024
Hold Time Management Timely Call Initiation: Ensures calls are initiated in a timely manner. Brayan Carpio Senior Call Center Manager, Call4You Marketing ‘The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Hold Time: Calls that exceed a specified hold time threshold are recycled.
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