it-management 
ShepHyken
NOVEMBER 9, 2023
This week, we feature an article by Natasha Thakkar, Content Marketing Manager at Oleeo. She writes about the five ways to become an effective and efficient customer service manager. A customer service manager’s main priority is to retain customers. Either way, this article is for you. Your team is not that different.
Callminer
MAY 2, 2022
Delivering positive customer experience has always been a top concern for organizations. However, only recently have they had access to the tools needed to consistently improve CX at scale. Read more.
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Unymira
MARCH 25, 2024
Just as a Michelin-starred menu depends on exquisite ingredients, the readiness of your IT Asset Management (ITAM) process depends on exceptional data quality. But is your data up to par? Many IT teams fear that their data might be the Achilles' heel of their ITAM efforts.
Beyond Philosophy
FEBRUARY 8, 2017
Executives spend their days dealing with big-picture strategic issues, personnel management and company finances. 3. Put Management Employees to Work. Disney still sends management employees to its theme parks, only now they’re asked to work there one week each year. 4. Put Management Employees on the Phone.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. This buyers guide will cover: Review of important terminology, metrics, and pricing models related to database management projects.
customer sure
JANUARY 16, 2024
With that in mind, Customer experience management is the process of interpreting, measuring and improving CX. Understanding customer experience is one thing, but knowing how to manage it is at the core of providing a better experience for your customers, no matter where they are on their journey.
Help Scout
AUGUST 22, 2023
Learn more about customer perception and how to manage it in this detailed guide. The way customers perceive your company is key to revenue growth. Read the full article
Advertiser: ZoomInfo
It's no secret that hiring for a senior management position is a tough task for recruiters, and remaining open to changes and seeking better ways to source candidates is critical. That is why building a strong framework for executive hiring that maximizes efficiencies while minimizing cost and time to hire is important.
Advertiser: ZoomInfo
Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Advertiser: ZoomInfo
Download this eBook and gain an understanding of the impact of data management on your company’s ROI. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. The digital age has brought about increased investment in data quality solutions.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. So, how did they do it? The MURAL community team is joining us on August 24th at 12 pm EDT to discuss just that!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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