Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

SaaS 110

SaaS Journey mapping Upselling Best practices 110

ChurnZero

JULY 14, 2021

Create Expansion Opportunities – One way to generate more revenue from your customer base is to make sure there is a clear path for upsell and cross-sell opportunities for your existing customers. How to Create an Effective Customer Journey Map – Find out how to map out your customer’s journey using these examples and templates. .

Journey mapping 98

Journey mapping Metrics Customer retention Upselling 98

Totango

APRIL 2, 2019

It’s a journey that promises recurring value, and it’s your job to make sure that every step of the way leaves a positive impression on the customer. So, how can you understand the customer experience and know when to offer extra support to grow your relationship? Through customer journey mapping. Gather Feedback.

Journey mapping 105

Journey mapping Upselling Accountability Feedback 105

ChurnZero

JANUARY 6, 2022

Tactical Outcome-Based Metrics (Think: How “X” Impacts “Y”). Revenue Forecasting (Renewals, Expansion, Upsells, etc.). Managing Multiple Handoffs for CS Team Reorganizations – Find out how to plan a roll out after restructuring your CS organization. Customer Lifetime Value (CLV). Health Scores.

Metrics 98

Metrics Journey mapping SaaS Sales 98

ChurnZero

FEBRUARY 9, 2021

Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Level: Intermediate.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

Method:CRM

JULY 11, 2022

But how do you plan for and execute effective customer experience improvement? Read on to find everything you need to know on how to improve customer experience. To fully learn how to improve customer experience, you need to understand the role customer service plays in the process. Use customer journey mapping.

Customer Experience 52

Customer Experience Journey mapping CRM Metrics 52

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Success teams can also use segmentation to promote subscription renewal, spot upsell opportunities and analyze trends in customer product usage to better understand behavior.

Best practices 99

Best practices B2B Journey mapping Upselling 99

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs.

SaaS 97

SaaS Journey mapping Upselling Best practices 97

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Making upsell offers.

B2B 115

B2B Journey mapping SaaS Engineering 115

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. We’ll follow up by honing in on how to optimize your customer engagement strategy by using KPI tracking and customer success software to maximize your results. Trials of upsell products.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

CustomerSuccessBox

JUNE 8, 2022

Either they’re not getting the right results, or they’re struggling with, you know, showing value internally struggling with earn struggling with upselling, actually, I would say that that’s my forte, like value management to customers and increasing upsell. You want to do customer logo churn rate and numbers.

Management 52

Management Upselling Accountability Metrics 52

ChurnZero

FEBRUARY 9, 2021

Customer Experience: Journey Mapping. Course Description: If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Level: Intermediate.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

SmartKarrot

JULY 24, 2020

Customer journey, when seen from a simplest viewpoint, is the series of events a customer goes through in various interactions they have with your business. A customer journey map is the visual representation of all these steps they take in their entire relationship with your business. Why use a Customer Journey Map?

Journey mapping 10

Journey mapping SaaS Upselling Analytics 10

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 1: SuccessHACKER.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Totango

AUGUST 18, 2022

You need to clearly demonstrate the ins and outs of your software to ensure your customers know how to use it and how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. By extension, the term is used in SaaS to describe the steps in orienting a new customer on how to start using your software product.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Customer engagement can occur at any point in your customer journey where clients interact with your brand – before or after purchase. Learn how to be proactive.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

Totango

FEBRUARY 10, 2021

Set success goals for each stage of your customer journey map. Set Success Goals for Each Stage of Your Customer Journey Map. A great way to do this is to create a customer journey map. You can then send content to that customer segment providing advice on how to manage their team’s use of your app.

Customer retention 84

Customer retention Journey mapping Benchmark SaaS 84

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy. Use your customer journey map to plan events that trigger customized offers.

B2C 62

B2C Upselling Journey mapping B2B 62

CustomerSuccessBox

FEBRUARY 23, 2022

Create a path map, set customer success KPIs, align your cross-functional teams, select the right tools, and establish a robust feedback loop. Check out the 90-Day Customer Success Plan Template , which outlines what, when, and how to execute your customer success strategy. You do if you have a client journey map.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

ChurnZero

OCTOBER 11, 2019

If you decide you want to hit 98% renewed revenue and a certain revenue amount in upsells, commit to doing the necessary activities to reach that number. Put Forward Upsell Opportunities. Instead of just trying to sell all of your new or available products at once, make your upsell/cross-sell proposals relevant to them and their needs.

Journey mapping 66

Journey mapping Upselling SaaS Accountability 66

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CSM Practice

OCTOBER 15, 2019

Resolving those problems result in increased renewal rate, increased adoption, and easier upsells. Customer-centric journey mapping. The risk can be further evaluated by conducting churn/renewal analysis on the client base. 3. Optimize Business Capabilities. Well-crafted renewal processes for each segment.

Benchmark 40

Benchmark SaaS Journey mapping Analytics 40

Totango

NOVEMBER 12, 2019

Also, this creates a detailed record in case customers return to the sales stage in the future, such as for expansion or an upsell opportunities. This makes it easier to prevent any miscommunications or broken promises. Implement a repeatable handoff process. Establish inter-team workflows.

Sales 60

Sales Enterprise Upselling Best practices 60

Totango

MARCH 26, 2021

Resources: The Customer Journey Map: An Ultimate Guide. Usage increases as the customer learns more about how to use your product and how to apply it to meet their needs. Tactical goals: Educating customers how to use your product. How to Improve Customer Retention—Even During a Pandemic. Conversion.

SaaS 66

SaaS Best practices Upselling Education 66

Nicereply

FEBRUARY 2, 2024

As such, you must find ways to educate and guide your customers on how to gain maximum value from the products they’ve purchased. How to Make Customer Success Work for Your Business Follow these steps to create a customer success program that will spur sustainable growth for your business.

Education 59

Education Accountability Customer retention Journey mapping 59

Totango

JUNE 17, 2021

Here we’ll discuss what it means, different ways you can do it, and how to leverage technology to apply it effectively. This criteria segments customers based on how many licenses an account is utilizing out of the total number available, an important engagement metric. How to Optimize Customer Segmentation with Totango Technology.

B2B 71

B2B Accountability Journey mapping Sales 71

CustomerSuccessBox

APRIL 6, 2022

Suggested Read : How to start a Customer Success department. Plan the detailed Customer Journey. Create a map of your customer’s journey map from several angles – Now that you’ve spoken with your customers, it’s time to figure out how to help them succeed with your product.

Customer centricity 52

Customer centricity Journey mapping Feedback Government 52

SmartKarrot

APRIL 25, 2023

Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime. Searching for upsell possibilities to boost the value of the customer account, for which we pay commission.

Journey mapping 19

Journey mapping Upselling Accountability Feedback 19

GetFeedback

MAY 9, 2019

Customer journey map: A customer journey map summarizes the key interactions that a customer experiences with your brand. When it’s developed right and optimized, any employee should be able to understand the key touchpoints in the customer’s journey and what is related to their particular role in the CX program.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

Pointillist

SEPTEMBER 10, 2020

They orchestrate actions that help the customer achieve their overall goal (activating their new device) instead of annoying them by myopically pursuing the marketer’s goal on a particular web page (completing another upsell). However, for customers in the middle of a support journey, their primary goal is to resolve their current issue.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Amity

MAY 22, 2016

This includes your vision, goals, customer data, metrics, timetable, journey map etc. Do a quick Google search on “customer success management” or “customer experience management” – here is a great example of a search result that contains the steps to doing customer journey mapping.

Journey mapping 57

Journey mapping Chief Customer Officer B2B SaaS 57

Method:CRM

AUGUST 15, 2022

These insights are also great inspirations for your upsell and promotion strategies. Now that you’ve learned the differences between customer experience vs. customer relationship management, it’s time to learn how to enhance your customer experience. Map out your ideal customer journey.

Customer Experience 52

Customer Experience CRM Journey mapping Feedback 52

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. A detailed client profile can help spot upsell or cross-sell opportunities. The buyers profile assessment and mapping is a must. Dive deeper into the dynamic duo here.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

Education Services Group

MAY 25, 2018

Unlocking a proverbial holy grail of enhanced product adoption, increased renewals, thriving upsells and product advocacy requires collaboration with other business units, especially Education Services (ES). Skipping the development of a customer journey map. Not introducing ES into every stage of the customer journey.

Education 45

Education Journey mapping outsourcing Upselling 45

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Upsell purchases. Social media posts. Demonstration videos.

SaaS 105

SaaS Journey mapping B2B Feedback 105

delighted

MARCH 4, 2020

Investing in Customer Experience Management can give your whole company more insight on how customers experience your brand, what needs to be improved, and how to go about improving. For instance, 70% of engaged employees indicate a good understanding of how to meet customer needs , compared to just 17% of disengaged employees.

Customer Experience 52

Customer Experience Management Journey mapping Surveys 52