Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
Automatic callback. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Customer Journey Map (CJM). This is distinct from SaaS, which is more likely to be billed flexibly than ASP software.
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