Healthcare and White Paper - Customer Contact Central

Patients as ‘Consumers’ and ‘Customers’: How Can Health Care Meet Their Growing CX Demands

NICE inContact

FEBRUARY 24, 2021

The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions. In a white paper on key industry insights, Deloitte says the consumer has arrived in the healthcare industry sooner than expected.

Healthcare

Healthcare Contact Center Customer Experience

AI-Powered Analytics Drive Healthcare Compliance and Personalize CX

Uniphore

JANUARY 21, 2022

Few industries are as closely regulated as healthcare. healthcare costs. healthcare costs. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. Healthcare is no exception.

Healthcare

Healthcare Analytics Personalization Biotechnology

Security in the Age of Artificial Intelligence

ConvergeOne

JULY 25, 2023

Physical Security In a world of IoT, AI used maliciously could pose a threat to human lives when applied to verticals like manufacturing, healthcare, utilities and autonomous vehicles. You may also download my full white paper on Security/Privacy Concerns and Mitigative Measures in the Age of Artificial Intelligence.

Healthcare

Healthcare Technology Personalization

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

Simply scanning paper-based manuals into electronic formats, or using legacy knowledge management software does not provide the high-impact, just-in-time information that today’s customers want. In this white paper we focus on the information made available to contact center agents. Healthcare Insurance, 35.6%

Customer Experience

Customer Experience Contact Center CCNG Self service

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

3 Tips to Help You Prevent, Detect and Recover from Ransomware Attacks

ConvergeOne

OCTOBER 18, 2022

Ransomware can be catastrophic to healthcare (along with many other industries), preventing critical information and systems for patient care from being accessed, for example. These 3 ransomware tips are part of ConvergeOne’s white paper: 23 Cyber Security Tips for 2023 , by Chris Ripkey and Vito Nozza. Access it now.

Healthcare

Healthcare Best practices Management

How to Establish a Successful Risk Management Program

ConvergeOne

JANUARY 25, 2022

For example, the healthcare industry is subject to HIPAA requirements—including security, privacy, and notification—that must be shown to be part of the strategy. WHITE PAPER] Top 12 Tips for a Successful Risk Management Program. Do you have the right framework in place to provide data handling measures?

Management

Management Enterprise Healthcare Accountability

4 Contact Center Reports to Start Off Your Year

Fonolo

JANUARY 31, 2018

In industries such as finance/banking, healthcare, and utilities, consumers are turning to the phone more often than the overall average—74% used the phone for finance, 73% for healthcare, and 69% for utilities…”. White Paper: 9 Critical Contact Center Trends for 2018. Who wrote it: DMG Consulting, sponsored by Serenova.

Contact Center

Contact Center Chatbots Finance Healthcare

Mobile and SMS – A New Hope in Patient Engagement

Aspect

DECEMBER 19, 2017

We can all agree that mobile technology and consumer channels have made a strong footprint in healthcare. If we compare this technology to other consumer sectors including financial, travel and retail; healthcare has a way to go—but they are on the right path. Check out our white paper here.

Healthcare

Healthcare Self service CRM Technology

Zappix Brochure

Zappix

DECEMBER 19, 2023

Today’s patients are bringing expectations from the consumer market into their healthcare interactions and healthcare providers, hospitals, and health systems must increase investment in the process of merging customer & patient engagement mindsets to compete.

Healthcare

Healthcare Interactive Voice Response Self service Contact Center

20/20 Tech News: Putting Out Big Customer Service Fires in 2020

Fonolo

JANUARY 20, 2020

the company sees these creatures becoming fitures as “customer service advisor[s], financial advisor[s] healthcare provider[s] or concierge.” This white paper explores key areas that are sure to shake up the industry. The big idea? ” Spooky stuff. To receive these updates in your inbox, subscribe here!

Customer Service

Customer Service Contact Center Call Center Healthcare

Make Customer’s Life Better with Data Mining Outsourcing Services

Back Office Centers

AUGUST 16, 2022

These services are typically sought after by businesses involved in e-commerce, direct marketing, healthcare, telecommunications, financial services, etc. These services are typically sought after by businesses involved in e-commerce, direct marketing, healthcare, telecommunications, financial services, etc.

outsourcing

outsourcing Telecommunications Healthcare Marketing

Today’s Data Privacy Day. Are you in control of your information?

ConvergeOne

JANUARY 28, 2021

For example, a healthcare organization will collect data that pertains to you (Subject) and house it securely, with proper data access controls. The healthcare entity, also known as the Data Controller, might decide that they want to provide proper availability and create a plan that includes housing data backups to the cloud.

Government

Government Healthcare Accountability Personalization

Engaging surgeons for better documentation

Nuance

OCTOBER 2, 2018

Our newest white paper, […] The post Engaging surgeons for better documentation appeared first on What’s next. But it doesn’t have to be this way. This is a summary. Visit Nuance's What's next blog to see the full content.

Healthcare

Fonolo Saves Consumers 28 Million Minutes of Hold Time

Fonolo

JANUARY 28, 2020

The addition of new, enhanced security features has opened up our call-back technology to larger organizations that deal with confidential data, such as those in healthcare, banking, education, and local government. This white paper explores key areas that are sure to shake up the industry. But no more waiting on hold!

Contact Center

Contact Center Call Center APIs Government

The Brave New World of Network Security

Avaya

APRIL 4, 2016

Avaya has delivered advanced security solutions that provide the secure foundation that is leveraged in industries with strict security and compliance requirements, such financial services, healthcare and manufacturing. To learn more, visit us at the Avaya Technology Forum 2016 in Orlando or Dublin and see our security solutions in action.

Healthcare

Healthcare Government Enterprise Engineering

How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.

Healthcare

Healthcare Contact Center Self service Wait times

Data Privacy Day: Are you in control of your information?

ConvergeOne

JANUARY 28, 2021

For example, a healthcare organization will collect data that pertains to you (Subject) and house it securely, with proper data access controls. The healthcare entity, also known as the Data Controller, might decide that they want to provide proper availability and create a plan that includes housing data backups to the cloud.

Government

Government Healthcare Accountability Personalization

What Covid-19 has Taught Telecoms about Customer Experience Management

Quadient

SEPTEMBER 28, 2020

Just as Covid-19 accelerated modernization that was already underway – from encouraging remote working, to making greater use of technology in healthcare – so it has increased the demand for rapid communications. . The demand for rapid communications has increased during Covid-19. Customer Experience. Customer Communications. Operations.

Customer Experience

Customer Experience Management Self service Entertainment

BPO call center

Global Response

FEBRUARY 13, 2022

At Global Response, we’re leaders in providing customer support for industries like healthcare , finance and banking that require high-quality security and privacy. We are laser-focused on compliance and policy adherence, data privacy and client protection, so that we can ensure you always have your customer’s back—and we always have yours.

Call Center

Call Center outsourcing Business Process Outsourcing Telemarketing

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

Partners, ABM accounts, high-spending B2B clients, and healthcare patients are just a few examples of people who may require designated account managers for high-end personalized service. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

CRM

CRM B2B Accountability Healthcare

4 Ways to Get Rid of Painful CX Silos

Comm100

FEBRUARY 25, 2020

Partners, ABM accounts, high-spending B2B clients, and healthcare patients are just a few examples of people who may require designated account managers for high-end personalized service. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

CRM

CRM B2B Accountability Healthcare

Announcing 2017’s TOP25 Content Experience Influencers and TOP200 Strategists

Mindtouch

SEPTEMBER 22, 2017

These winners not only implement, but influence others through public speaking, webinars, and thought leadership assets (blog, social, white papers). Alex Greenberg , Manager, Global Healthcare Informatics Learning Programs, Resmed — @ResMed — [link]. Meet the Judges: Andrea Ames. Idyll Point Group ). Jack Molisani. (

Consulting

Consulting Consulting Education Enterprise

Customer Contact Central

Patients as ‘Consumers’ and ‘Customers’: How Can Health Care Meet Their Growing CX Demands

AI-Powered Analytics Drive Healthcare Compliance and Personalize CX

Trending Sources

Security in the Age of Artificial Intelligence

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

3 Tips to Help You Prevent, Detect and Recover from Ransomware Attacks

How to Establish a Successful Risk Management Program

4 Contact Center Reports to Start Off Your Year

Mobile and SMS – A New Hope in Patient Engagement

Zappix Brochure

20/20 Tech News: Putting Out Big Customer Service Fires in 2020

Make Customer’s Life Better with Data Mining Outsourcing Services

Today’s Data Privacy Day. Are you in control of your information?

Engaging surgeons for better documentation

Fonolo Saves Consumers 28 Million Minutes of Hold Time

The Brave New World of Network Security

How Can Payers Improve Member Experience and Efficiency at the Same Time?

Data Privacy Day: Are you in control of your information?

What Covid-19 has Taught Telecoms about Customer Experience Management

BPO call center

4 Ways to Get Rid of Painful CX Silos

4 Ways to Get Rid of Painful CX Silos

Announcing 2017’s TOP25 Content Experience Influencers and TOP200 Strategists

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