20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Fonolo
JANUARY 20, 2020
As it turns out, their phone channel is a fail: According to CTV , the CFIB “found 49 per cent of the 200 test calls made by CFIB employees in June 2019 couldn’t be completed due to excessive wait times, blocked calls or disconnects.” This white paper explores key areas that are sure to shake up the industry.
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