CSM Magazine

MARCH 16, 2022

We work primarily in the public sector, with contracts predominantly in healthcare and education. Quora Group has three ISO accreditations: 9001 (quality management), 14001 (environmental management), and 45001 (health and safety). In these environments there is a high level of compliance and documentation required.

Finance 52

Finance Engineering CRM Healthcare 52

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Serenova

MARCH 10, 2020

It’s an approach we’ve led by continually building out a unified platform, including quality management through our acquisition of TelStrat in 2017 and, more recently, with workforce management through our acquisition of Loxysoft’s ProScheduler. Mobile video for enhanced technical support.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Verint

MARCH 6, 2018

Jenni Palocsik, senior director of content marketing, and Siobhan Miller, senior director of portfolio market strategy, will share insights on “Using Automated Quality to Make Every Agent Your Best Agent” at 2 p.m. In with the AI” at 3 p.m.

Quality management 35

Quality management Coaching Self service Enterprise 35

Enghouse Interactive

MAY 25, 2020

Governments focusing on confidential treatment of all sensitive policy and program development information. Emerging Companies securing their innovations and first-mover competitive advantage.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Enghouse Interactive

APRIL 16, 2020

As we continue to monitor the situation via the Center for Disease Control (CDC), as well as through other reputable healthcare agencies, we encourage everyone to follow the guidelines posted by the CDC (please see: cdc.gov ).

Healthcare 41

Healthcare Contact Center Sales contact center solutions 41

DMG Consulting

APRIL 16, 2019

In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. Artificial intelligence (AI) is seeing rapid adoption across industries.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

NICE inContact

MAY 7, 2019

Envera Health provides contact center services to a variety of healthcare providers — physician practices and others — throughout the U.S. For even greater gains, Envera utilizes CXone Quality Management Analytics Pro to to identify important actionable insights.

Healthcare 10

Healthcare Contact Center Analytics Quality management 10

Verint

AUGUST 31, 2017

Verint’s Jenni Palocsik, senior director, global solutions marketing, and Eric Roussos, workforce management coordinator, Crystal Run Healthcare, will present “Why QM Needs WFM—And How They’re Better Together” on the 19 th at 1:30 p.m. September 19-21; Nashville, Tennessee.

Customer Service 27

Customer Service Employee engagement Healthcare Chatbots 27

Nuance

FEBRUARY 17, 2021

The post Inspired by Greatness: How Healthy Competition Moves the Quality of Care Forward appeared first on What’s next. I’ve always been a big football fan. There’s something incredibly exciting about watching so many players, each with their own unique strengths, working together to make a touchdown.

Quality management 65

Quality management Healthcare Management 65

Enghouse Interactive

JUNE 9, 2021

Today’s Privacy Regulations and Data Deprecation Requirements Diminish your Data Collection and Use Options. What to do? .

Contact Center 97

Contact Center Self service Chatbots CRM 97

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. Here’s What’s New.

Contact Center 116

Contact Center contact center solutions Analytics Entertainment 116

Serenova

JUNE 5, 2020

To maintain business continuity, organizations must find ways to help employees manage stress. Workplace stress threatens employee health, leading to cognitive decline and increases in healthcare costs. You can help combat this by dialing up feedback with quality management tools.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

SharpenCX

SEPTEMBER 29, 2021

Have questions about career goals, about personal development, and some to get feedback so you end the coaching with a focus on what they need most to succeed. >> Learn More: Simplify agent development with Sharpen’s quality management tools. Templates for Employee Self-Care Training.

Contact Center 137

Contact Center Coaching Employee engagement Call Center 137

Enghouse Interactive

MAY 27, 2021

Today’s Privacy Regulations and Data Deprecation Requirements Diminish your Data Collection and Use Options. What to do? .

Contact Center 52

Contact Center Self service Chatbots CRM 52

Serenova

JULY 21, 2020

You can imagine scenarios where healthcare providers can extend their care beyond hospital walls, diagnosing based on visible symptoms and patient state or remotely supporting use of life-saving medical devices. Agent Engagement and Analytics Continuity.

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

Serenova

JULY 21, 2020

You can imagine scenarios where healthcare providers can extend their care beyond hospital walls, diagnosing based on visible symptoms and patient state or remotely supporting the use of life-saving medical devices. Agent Engagement and Analytics Continuity.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

Enghouse Interactive

SEPTEMBER 3, 2021

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contact center solutions 42

contact center solutions Self service Quality management APIs 42

Talkdesk

FEBRUARY 5, 2021

Improved policies on healthcare and pay for their associates. AI-powered contact center tools, such as agent assist and quality management , can ensure consistent messaging when discussing sensitive topics with customers. . So, we asked ourselves, what can we do?” Here’s what they’ve done: Spent $1.1 Convenience .

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

NICE inContact

NOVEMBER 8, 2019

When Swisslog Healthcare implemented NICE inContact CXone Agent for Salesforce, they reduced their wait times by 30%! Swisslog Healthcare Case Study AppExchange Mavericks: Unify the agent experience with NICE inContact CXone, AppExchange Mavericks: Unify the agent experience with NICE inContact CXone, CXone Agent for Salesforce.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10

Enghouse Interactive

SEPTEMBER 3, 2021

Single-Sourced. Always Available. Unified Communications. Contact Center Solutions. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Because your organization needs to. And now, because you can.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66