Healthcare, Quality management and Schedule adherence

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Healthcare

Quality management

Schedule adherence

Taking a Closer Look at How to Rise to the Challenge of COVID-19

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable.

Schedule adherence

Schedule adherence Contact Center Cloud contact Healthcare

Cooling Call Center Agent Stress Through a COVID-19 Summer

Serenova

JUNE 5, 2020

To maintain business continuity, organizations must find ways to help employees manage stress. Workplace stress threatens employee health, leading to cognitive decline and increases in healthcare costs. It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs.

Call Center

Call Center Schedule adherence Contact Center Gamification

Customer Contact Central

Taking a Closer Look at How to Rise to the Challenge of COVID-19

Cooling Call Center Agent Stress Through a COVID-19 Summer

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