NobelBiz

APRIL 3, 2023

Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services. This comprehensive article will dive deep into call center quality management. Why is Call Center Quality Management Important?

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Quality management Call Center Management Calibration 52

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Verint

MARCH 6, 2018

The online event—part two of this webinar series—will speak to how automation is changing the way the industry thinks about quality management, what this transformation entails and why it matters. Automated Quality Programs—Making Every Agent Your Best Agent”. Global Connection Congress. ePharma Conference. Out with the Old.

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Quality management Coaching Self service Enterprise 35

Playvox

MARCH 19, 2024

Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

DMG Consulting

APRIL 16, 2019

In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. Artificial intelligence (AI) is seeing rapid adoption across industries.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

SharpenCX

SEPTEMBER 29, 2021

Direct the focus of your coaching, your 1:1 time, and your available resources to support agents where they struggle. Employee Training Templates for 1:1 Coaching & Performance Management. Coaching is essential for employee growth and development. How do you make coaching conversations more effective?

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Contact Center Coaching Employee engagement Call Center 137

Serenova

JUNE 5, 2020

To maintain business continuity, organizations must find ways to help employees manage stress. Workplace stress threatens employee health, leading to cognitive decline and increases in healthcare costs. Know what’s going on at all times to improve real-time coaching and solve issues as they occur throughout the day. Monitoring.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75