Ensuring Healthcare Data Security with Business Process Outsourcing

Working Solutions

And for businesses operating in—or adjacent to—healthcare, data security is not only important, it’s legally required. So important is healthcare data security that the U.S. Security healthcare data securityIn an era of widespread data breaches, it’s never been more essential to keep the data of your clients and customers safe and secure, no matter what your industry.

What is BPO and Why Should My Business Utilize It? 

Ansafone

Business process outsourcing (BPO) has served as the backbone of the American manufacturing industry since the late 1800s. Modern developments in business practices have encouraged a range of industries. The post What is BPO and Why Should My Business Utilize It?

Why Healthcare Providers Should Work with TeleDirect

TeleDirect

Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. Today, the definition of healthcare providers includes: Family practitioners. Why should healthcare providers work with TeleDirect?

How TeleDirect Call Centers Can Boost Your CMS Star Rating

TeleDirect

Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. Reducing costs is a big part of an enjoyable healthcare experience.

What is BPO and Why Should My Business Use It?? 

Ansafone

Business process outsourcing?(BPO) Modern developments in business practices have encouraged a range of industries, including information technology, financial services, healthcare, retail and education to embrace contracting professional service providers.?

5 Ways TeleDirect Can Aid Your ACO

TeleDirect

And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Providers – includes hospitals, physicians, clinicians, and other healthcare professionals. federal healthcare requirements.

How Contact Centers Impact Patient Experience

HGS

By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. Hospitals and health systems are competing ever more fiercely to gain and retain patients’ business—and first impressions are critical. Healthcare.

The Path to Lead Conversion: What it takes for TeleDirect’s Sales-Driven Experts

TeleDirect

Lead response is important for your business – but does your infrastructure allow for ultra-quick response times? Just over a third of businesses respond to leads within an hour – and often times, that’s the difference between converting a lead and losing a potential client. But don’t worry – with our proven business-boosting support systems, we’ll take care of your lead response, along with other customer outreach and communication strategies. Business Solutions

The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions

TeleDirect

At the end of the day, which one is more important for your business or enterprise? Which one should your business concentrate on? It depends on a multitude of factors: Business or service type. Hospitals and healthcare centers, meanwhile, are more oriented toward inbound calls, due to critical patient communication, appointment follow-up communication, and other incoming communication. Some businesses are firmly entrenched one way or the other.

Best Call Center Service for Businesses

TeleDirect

TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. We realize the ups and downs of business cycles. Business Solutions

CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider.

Executive Perspectives on Automation Innovation

Verint

Panel discussions at the Executive Summit will be hosted by executives including the division president of a global business services company and VPs from a major technology company, a leading healthcare company, one of the largest insurance companies, and an innovative business process outsourcer (BPO) firm.

Cloud Contact Center Solutions Continue Upward Trajectory

DMG

A significant challenge for this market is that there are vendors from many categories vying for sales opportunities, including purpose-built solution providers; on-premises solution providers that sell cloud capabilities; hosted interactive voice response providers; carrier/network service providers; business process outsourcers; system integrators; cloud-based private branch exchange providers; contact center platform providers; and more.

SYKES Names Symphony Ventures Co-Founder Ian Barkin Its New CSO/CMO

Sykes

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability.