Ensuring Healthcare Data Security with Business Process Outsourcing

Working Solutions

And for businesses operating in—or adjacent to—healthcare, data security is not only important, it’s legally required. So important is healthcare data security that the U.S. Security healthcare data securityIn an era of widespread data breaches, it’s never been more essential to keep the data of your clients and customers safe and secure, no matter what your industry.

What HIPAA Compliance Means To Your Business and Your Clients


In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. HIPAA was enacted in 1996 and was … What HIPAA Compliance Means To Your Business and Your Clients Read More ».


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Emerging Technology and AI in the Contact Center Industry


Ansafone Contact Center customer service ansafone BPO business process outsourcing contact center customer experience healthcare medical outsourcing web chatThe contact center industry has seen a big growth in the demand for their services.

Customer Information Security in a Call Center


Ansafone Contact Center customer service brand experience business process outsourcing call center operations contact center customer experience healthcare multichannel support omnichannel outsourcing security

QCS Recognized as Top 10 Healthcare BPO in 2022

Quality Contact Solutions

We are excited to share that Quality Contact Solutions has been named a Top 10 Healthcare BPO for 2022 by Healthcare Business Review , a trusted source by healthcare leaders for information on managing healthcare business and operations.

How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience


These services allow customers to deal with complaints in real-time and provide … How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience Read More ». The post How Live Chat Services Can Increase Sales for Businesses and Offer an Exceptional Customer Experience appeared first on Ansafone Contact Centers. Live chat service is a powerful customer service tool that has gained popularity over the last several years.

Growing Telehealth Trend In Healthcare


Telehealth Technology in Healthcare. Types of Telehealth Services | Telehealth Trends in Healthcare | Modern Healthcare Telehealth Platforms | How TeleDirect Can Benefit Your Telehealth Services. Ability to deliver advice, information and other healthcare services from anywhere.

What is BPO and Why Should My Business Utilize It? 


Business process outsourcing (BPO) has served as the backbone of the American manufacturing industry since the late 1800s. Modern developments in business practices have encouraged a range of industries. Information technology, financial services, healthcare, retail and education have all embraced contracting professional service providers. The post What is BPO and Why Should My Business Utilize It? BPO ansafone business process outsourcing call center

What Healthcare Leaders Need to Know About Using Call Center Services


Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. And more specifically, who do companies use outsourced call centers?

Why Healthcare Providers Should Work with TeleDirect


Healthcare providers are required to serve an ever-increasing number of patients while being expected to deliver exceptional service on a daily basis. And this isn’t going away anytime soon – in fact, it’s become the new normal in everyday healthcare provider transactions and customer (patient) service. Today, the definition of healthcare providers includes: Family practitioners. Is Your Healthcare Provider Patient Service Strategy Ailing?

9 considerations for outsourcing your healthcare call center


It’s among the most critical times of the year, when healthcare call centers are flooded with consumers inquiring about plan options or needing additional assistance. One option is to leverage experienced outsourcing partners who can help reduce pressure on in-house agents.

Digital Healthcare in Lower-and Middle-Income Countries (LMICs) – The Takeaway


And while COVID-19 highlighted – and exacerbated – the gaps in many of the world’s economic systems, none were more evident than those existing in healthcare in lower-and middle-income countries (LMICs). Uganda: Mobile app supported healthcare workers in pandemic response and primary care.

The Real Cost of Finding the Right BPO and Call Center


When it comes time to finding the right BPO (Business Process Outsourcing) partner, there are many considerations to take a look at. Not only on cost, but the competency and reliability of a great call center are necessary. Are you value-shopping or are you budget-shopping?

What is Telehealth? And What Does it Mean for Your Business?


Telehealth Call Center Platform | Telehealth Business Process Outsourcing | Compete Telehealth Call Center Services & More. The current fad in healthcare isn’t such a fad anymore. And What Does it Mean for Your Business? Business Solutions

How to Use Telehealth Services


And given the challenges and benefits of telehealth platforms, how can you ensure optimal communication between healthcare provider and patient, no matter where you’re at on the healthcare continuum? Business Solutions

How TeleDirect Call Centers Can Boost Your CMS Star Rating


Our business process outsourcing (BPO) call center solutions enable companies to stay connected with customers, improve service, and boost their bottom lines. From insurance firms to healthcare firms and beyond , TeleDirect’s multi-industry expertise is an indispensable element of everyday business operations. Reducing costs is a big part of an enjoyable healthcare experience. TeleDirect provides five-star customer service to all of our clients.

What is BPO and Why Should My Business Use It?? 


Business process outsourcing?(BPO) Modern developments in business practices have encouraged a range of industries, including information technology, financial services, healthcare, retail and education to embrace contracting professional service providers.? The $135 billion outsourcing industry consists of dozens of services, such as overseeing … What is BPO and Why Should My Business Use It??

AI to Replace Call Center Agents? Think Again!


TeleDirect , the leader in business process outsourcing (BPO), realizes the benefits of AI. Many business analysts tout the cost saving advantages of AI and chatbots. Thus, the process of AI replacing call centers will take longer than expected.

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services.

Call Experts Ranked Best BPO Service in Charlotte

Call Experts

Call Experts was highlighted among the most trusted providers for outsourcing human resources, client support, customer experience solutions, and other services. Researchers evaluated three key criteria to determine the best options for small businesses and startups.

Why Accountable Care Organizations need Call Centers


What is ACO in healthcare, and how can these enterprises improve their performance with call center services? TeleDirect provides business process outsourced (BPO) call center platforms for ACOs all across the country. Business Solutions

How to Grow Your Business Using Call Center Agents


Personalized Attention to Detail | Call Center Agent Deployment | How to Grow Your Business Tips from TeleDirect. Is your business or non-profit missing something in your customer service metrics? How to Grow Your Business Tips – Proven Methods, Measurable Results.

Delivering a great customer experience during open enrollment


Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. million calls related to healthcare coverage to its contact center.

BPO Outsourcing Companies Can Support Next-Generation Business Models


Like every other industry, the healthcare sector has been deeply impacted by COVID-19. This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting in $130 billion of incremental healthcare spending by the federal government. Those numbers are hard to ignore, and healthcare companies need to look at the big picture and develop strategies to navigate a post-pandemic economy.

Omnichannel Marketing Strategies – How TeleDirect Can Help Today


Outsourced Omnichannel Call Centers | Omnichannel Marketing Strategy & Implementation | Complete Call Center Support for Any Omnichannel Service. Does your business employ effective omnichannel strategies? Business Solutions

Why Many Florida-Based Companies are Outsourcing Telemarketing

Anexa BPO

Florida is a business hub in the United States. CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. This is why many companies of all structures, including B2B and B2C, require business process outsourcing (BPO) – and more specifically, telemarketing services.

5 Ways TeleDirect Can Aid Your ACO


And so do the ever-evolving responsibilities related to effective patient communication, billing inquiries, and other healthcare administrative tasks. Providers – includes hospitals, physicians, clinicians, and other healthcare professionals. Only a few years ago, ACOs were a relative newcomer on the healthcare scene. TeleDirect , a preferred business process outsourcing (BPO) solution for both private and public companies, can benefit your ACO in a multitude of ways.

What Is Customer Journey Mapping & Why Is It Important for Your Business?


The same principle applies for any enterprise without typical “customers” – think of non-profits or healthcare organizations, where customers are patients. Has your business likewise changed course for the better? For example, clients now expect to be in constant contact with businesses. And how your business manages these contact platforms ultimately determine each of the customer journey stages.

The Four Dimensions of the Customer Experience


How you handle your customers determines ultimate business success. Everyone from employment psychologists to corporate-sponsored business coaches seeks a winning strategy to enhance the customer experience. Our customers come to TeleDirect to solve real-life business problems.

Avaya Enabling Hundreds of Thousands to Work Remotely in the Face of COVID-19 Challenges

CSM Magazine

To date, Avaya has helped empower over 200,000 contact center agents to work remotely, and is working with educational institutions, healthcare providers and other organizations globally to provide complementary video collaboration and communications solutions.

BPO call center

Global Response

BPO call centers: what are they and how can they help your business? Is your business growing exponentially lately—or do you wish it was? Either way, it might be time to outsource your call center. A call center is just one of the many business processes that can be outsourced.

The Path to Lead Conversion: What it takes for TeleDirect’s Sales-Driven Experts


Lead response is important for your business – but does your infrastructure allow for ultra-quick response times? Just over a third of businesses respond to leads within an hour – and often times, that’s the difference between converting a lead and losing a potential client. But don’t worry – with our proven business-boosting support systems, we’ll take care of your lead response, along with other customer outreach and communication strategies. Business Solutions

How Contact Centers Impact Patient Experience


By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. Hospitals and health systems are competing ever more fiercely to gain and retain patients’ business—and first impressions are critical. Just like you, your health system’s patients are consumers who shop at Amazon, purchase airline tickets, and stay at hotels for business and pleasure. Healthcare. How Contact Centers Impact Patient Experience.

Inbound vs Outbound Call Centers: Which is Right for Your Business?


TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. Which type of service would fit my business model?

Big Event Planned? Dial Up a Call Center for a Streamlined, Successful, Stress-Free Experience!


Thanks to TeleDirect’s business process outsourcing (BPO), we offer system-wide, comprehensive overhauls or targeted improvements of your call center, all in time for your next event. Toll-free phone numbers, on-demand reporting, custom scripting, on-brand documents & labels…TeleDirect’s considerable experience with BPO event and seminar planning bring unparalleled outsourcing expertise to any event, from minor tradeshows to quarterly seminars and more.

The Two-Way Street of Customer Communication: Key Distinctions Between Inbound and Outbound Solutions


At the end of the day, which one is more important for your business or enterprise? Which one should your business concentrate on? It depends on a multitude of factors: Business or service type. Hospitals and healthcare centers, meanwhile, are more oriented toward inbound calls, due to critical patient communication, appointment follow-up communication, and other incoming communication. Some businesses are firmly entrenched one way or the other.

Best Call Center Service for Businesses


TeleDirect’s commitment to business process outsourcing (BPO) excellence spans a wide range of industries and business sectors, from financial firms to healthcare companies. Our growth from a small, single-service platform to today’s robust, reliable call outsourcing center is because we value personal relationships, not just business. We realize the ups and downs of business cycles. Business Solutions

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CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. The acquisition will also secure its dominant position supporting the healthcare, financial services and utilities industries, while furthering its presence into new verticals.

Assessing Your Outsourcing Services Maturity

Hinduja Global Solutions

Assessing Your Outsourcing Services Maturity. By Donna Martin, Senior Vice President, HGS Healthcare. These partnerships speak to the dramatic shifts in how health plans are sold and purchased today, but also to the maturity of the business process outsourcing (BPO) industry itself.

Executive Perspectives on Automation Innovation


Panel discussions at the Executive Summit will be hosted by executives including the division president of a global business services company and VPs from a major technology company, a leading healthcare company, one of the largest insurance companies, and an innovative business process outsourcer (BPO) firm.