SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

Amity

JULY 28, 2014

By organizing your customers into targeted groups, you can ensure that each customer receives the right level of information and attention at the right time. It also helps to strongly support #2 above. Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

CSM Practice

JANUARY 1, 2017

For example, often, the customer success program for SaaS clients will also include TAMs as the elite level of proactive support. . They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. This group of people is called Customer Success.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

SEPTEMBER 24, 2020

But if we group them all together to their highest levels, they all boil down to just three categories: Customer Retention Business expansion of existing customer accounts Brand advocacy. #1 It is not just limited to the technical support team, but spans over all other touchpoints. It is easy to get lost in all of them.

SaaS 10

SaaS Customer retention Construction Accountability 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JUNE 26, 2020

Researchers from Princeton University cite similar findings : “[S]maller groups actually tend to make more accurate decisions, while larger assemblies may become excessively focused on only certain pieces of information.”. So, make sure you involve only essential participants in the decision-making process.

Technical Support 98

Technical Support Accountability Upselling Consulting 98

CustomerSuccessBox

JANUARY 18, 2022

For groups that have now no longer but tiered their consumer base, it’s standard to segregate clients primarily based totally on the q uantity of bought licenses/customers and/or the predicted annual recurring revenue (ARR) out of your consumer segments. If your sales team already has tips to outline consumer tiers, then apply those.

Self service 52

Self service Enterprise Analytics Technical Support 52

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has had an International career in both Europe and South America, and has worked across different industries with leading brands such as NH Hotel Group, Telefonica, Citibank & BPOs companies. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

MARCH 23, 2022

Jason Cutter, CEO of Cutter Consulting Group. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines.

contact center solutions 52

contact center solutions Contact Center voip call center software 52