CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. For example, often, the customer success program for SaaS clients will also include TAMs as the elite level of proactive support. . This group of people is called Customer Success.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

Amity

JULY 28, 2014

If you don’t already know, find out what your company uses to capture account or contact information, billing data and support tickets. By organizing your customers into targeted groups, you can ensure that each customer receives the right level of information and attention at the right time. You don’t have a process.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

SmartKarrot

SEPTEMBER 24, 2020

But if we group them all together to their highest levels, they all boil down to just three categories: Customer Retention Business expansion of existing customer accounts Brand advocacy. #1 It is not just limited to the technical support team, but spans over all other touchpoints. It is easy to get lost in all of them.

SaaS 10

SaaS Customer retention Construction Accountability 10

SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JUNE 26, 2020

Researchers from Princeton University cite similar findings : “[S]maller groups actually tend to make more accurate decisions, while larger assemblies may become excessively focused on only certain pieces of information.”. Do they support lite or read-only licenses? Is there a charge for ongoing support (technical or customer support)?

Technical Support 98

Technical Support Accountability Upselling Consulting 98

CustomerSuccessBox

JANUARY 18, 2022

Distinguishing accounts based on value and revenue growth allows you to engage them better and keep them satisfied. From this list, you can have your customer success or technical support team create an article that addresses these questions. Amidst this chaos, Wisr’s first step was also segmentation.

Self service 52

Self service Enterprise Analytics Technical Support 52

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has had an International career in both Europe and South America, and has worked across different industries with leading brands such as NH Hotel Group, Telefonica, Citibank & BPOs companies. Connect with Gemma .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Jason Cutter, CEO of Cutter Consulting Group. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services.

contact center solutions 52

contact center solutions Contact Center voip call center software 52