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9 Tips for the Development of the Technical Support Department

Nicereply

Technical support is the heart of the brand. However, if your technical support is at least slightly behind, you will lose a lot. You inspiredly decided to clarify this information with technical support, but you have not been answered for 3 weeks. Weak technical support is a weak brand.

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ITS Group Release Cloud-Based Customer Service Feedback Solution

CSM Magazine

“At ITS we have always recognised the high importance of excellent customer service and wanted to create a simple, yet incredibly effective method for obtaining customers opinions on the service they had received at various touchpoints but without any complicated technical set up. – Manish Shah, Product Manager, ITS Group.

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THE PHONE CALL IS A POWERFUL, FORGOTTEN LEADERSHIP TOOL

CCNG

The client was a Fortune 200 international company that had contracted us to answer technical support calls from customers. The hiring profile for these employees requested a high level of customer service, but strong technical support experience was not required.

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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

That would leave one group with a customer-centric mindset and the rest without one. This situation can lead to policies and procedures that conflict between the groups. The first step is to let those inside groups know how their roles affect the experience. This concept isn’t something one group owns.

Finance 195
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Avaya and IAUG: Coming Together for a Better User Group Experience

Avaya

Marilyn Shuck serves as a Director on the IAUG Board, president of the Puget Sound Avaya Users Group, and as a UC Engineer at the University of Washington. The combination of the Avaya Technology Forum (ATF) and the International Avaya Users Group (IAUG) flagship event, Avaya ENGAGE, is generating a lot of buzz.

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The Top Call Center Services to Outsource in 2021

Outsource Consultants

The increasing activity from the consumer rebound will find an influx of returning and new spending from key consumer groups. Technical Support & Help Desk. And all the time you’ve saved can be directed toward more business-specific priorities. Lead Generation and Qualification.

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Emotions Shape Customer Experiences

Andrew Mcfarland

The Temkin Group recently released a report about the different emotional responses customers have (by age group) after receiving technical support for their computer. This report is important because it: (1) addresses the difference between intentional and accidental experiences, (2).