Boost Productivity with the “Right” Contact Center KPIs and Gamification
OCTOBER 18, 2018
Adherence to Schedule. Essentially, adherence to schedule measures whether or not your agents are doing what they are supposed to be doing at the right time. Are agents making calls during times the schedule says they are available? Do they start their shift on time or take breaks when scheduled? Measurement of schedule adherence is important, and ongoing feedback to agents is essential to improving productivity. Why gamification works.
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