future-of-cx 
Lumoa
FEBRUARY 2, 2023
We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. The customer experience (CX) is a customer’s impression of an organization or brand based on their interactions with you. A bad CX can motivate customers to abandon the brand altogether.
ShepHyken
APRIL 14, 2017
So, while the rise of automation is inevitable, there is a rock-solid case for investing in people and employee engagement, as it’s humans who have the intuition, people skills, creativity, and complex problem-solving abilities that are essential to deliver a first-class CX. – Shep Hyken.
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LiveVox
SEPTEMBER 14, 2023
We explore how LLMs are being harnessed to create seamless customer experiences, save valuable time and resources, and ultimately pave the way for a more efficient future below.
ShepHyken
MAY 22, 2023
This has always been seen as high-potential technology, but in the last few months, it has been used in a more demonstrative way to address challenges faced by contact centers, especially in the post-pandemic environment. Generative AI and other forms of self-service provide a win-win solution for organizations and customers.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future.
TELUS International
FEBRUARY 23, 2021
In this virtual think tank article developed in partnership with Frost & Sullivan, discover key insights on how top brands are embracing the future of CX delivery.
24-7 InTouch
FEBRUARY 24, 2023
We will surely see this as metaverse innovations continue to emerge with developing AR/VR technology, but breakthroughs in data analytics like neuro-insights present another opportunity for companies to better understand human behavior, ultimately leading to enhanced, immersive customer experience (CX).
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Included in this guide: What does CX mean to a customer? Survey studies by B2B and B2C CX future strategy In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost.
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
It's time to make a CX that thinks like the customer--It's time to make a customer continuum. This, along with the emerging societal norms and behaviors caused by the pandemic, means that we're long overdue for a CX overhaul. In this webinar, you will learn: The future of customer behavior and experience. Join Jared Johnson, Sr.
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Customer Experience practitioners need to know the secrets that will unlock their program’s potential and secure future success. In this whitepaper, we provide 7 steps to help you build a clear model for a successful CX program. What are the secrets to succeeding at each of those stages?
Speaker: John Joba and David Robbins
In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Is your head in the clouds when it comes to your contact center's future? Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration.
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