Customer Guru

APRIL 10, 2018

Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. We would be more than happy to help. As a professional, you have contributed across geographies.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

PeopleMetrics

NOVEMBER 25, 2014

Technology is shaking the foundation of sales. Remember when outbound sales used to be the state of affairs? You can’t be in every sales meeting nor follow up with every prospect personally and yet, sometimes it feels like you need to be to more accurately predict the likelihood of a deal closing. Well, it was.

Sales 48

Sales Outbound sales Feedback SaaS 48

aircall

OCTOBER 25, 2018

Selling methods would have to become more personalized, value-driven, and focused on listening to the buyer’s needs (rather than trying to convince them what their needs are). There are two key methods of communication I’d like to mention: Establish and maintain a feedback loop. However, it does improve sales efficiency and execution.

Sales 75

Sales B2B Outbound sales SaaS 75

CSM Magazine

FEBRUARY 20, 2018

AI helps customer service teams further distinguish themselves from competitors in today’s highly-saturated marketplace by leveraging new customer data to deliver more personalized customer interactions. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams.

Customer Service 40

Customer Service Outbound sales Contact Center Coaching 40

InGenius

SEPTEMBER 18, 2019

If agents are overstretched or overstressed, they're much more likely to fail, and repeated failures can be devastating to a person's confidence. It's important to find the right balance when establishing targets so that a person can progress forward at a healthy rate. Simplify the Feedback Process. Invest Heavily in Training.

Contact Center 48

Contact Center Metrics Feedback Sales 48

aircall

DECEMBER 30, 2016

This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). First, this means displaying personal qualities which will make a great call center agent. Ask for feedback on how to improve, and keep the feedback loop going.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

JANUARY 6, 2017

Be it support or sales, your call center agent post will require you to be proactive, autonomous, and productive. Whether you’re interviewing for an outbound (sales, in a word) or inbound (support, in another) position, you’ll need to be familiar with the product or service the company in question provides.

Call Center 89

Call Center Morale Outbound sales voip 89

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. What’s more, with features such as auto-dialer and call recording, sales teams can aim to achieve optimum productivity. The switch from pitching in-person to communicating virtually can be hard. Take referrals from loyal customers.

Sales 98

Sales CRM Chatbots Analytics 98

aircall

DECEMBER 30, 2016

This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). First, this means displaying personal qualities which will make a great call center agent. Ask for feedback on how to improve, and keep the feedback loop going.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? In-house team members always try to resonate with the voice of their brand as they know how to solve customer issues in an efficient manner by providing them with personalized services.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. What’s more, with features such as auto-dialer and call recording, sales teams can aim to achieve optimum productivity. The switch from pitching in-person to communicating virtually can be hard. Take referrals from loyal customers.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

For this, you should be on top of what’s happening at every person’s end. What’s more, with features such as auto-dialer and call recording, sales teams can aim to achieve optimum productivity. The switch from pitching in-person to communicating virtually can be hard. Take referrals from loyal customers.

Sales 52

Sales Chatbots Analytics Wireless 52

InGenius

JULY 19, 2019

I had to save my notes, navigate away from the prospects contact page to my personal calendar, find a day that made sense for me, book it, then navigate back to the CRM, reopen my notes field, add the date as a note and hope it all worked out.

Contact Center 48

Contact Center CRM Call Logging Education 48

Dialer 360

JANUARY 5, 2022

With the high competition, the insurance market means that a lot of outbound sales and lead generation teams might use re-think. The changing time affects every industry as well as the impact on their sales. Insurance lead generation causes to enhance sales and grow your business. Keep in touch. Create attractive website.

Best practices 26

Best practices Scripts Outbound sales Entertainment 26

Callminer

NOVEMBER 25, 2019

“The rate of calls made out per agent, campaign and team is a great way to measure the strength of outbound sales calling, and whether an agent and team is on track. ” – 4 call center metrics for outbound sales success , Noojee; Twitter: @noojeetel. Does a customer do most of their banking online?

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

aircall

APRIL 21, 2017

KPIs, or Key Performance Indicators, will be the foundation upon which you will be able to appraise the success of your outbound calls strategy. Not all KPIs are created equal and not all of them are relevant to outbound sales. A virtuous feedback loop. Here is a small selection of KPIs which you might deem worthwhile.

Best practices 81

Best practices Scripts Outbound sales Coaching 81

JustCall

APRIL 26, 2022

So, while you’re on the call with the customer, the solution can leverage AI, NLP, and machine learning in real-time to provide you insights and situational prompts to help personalize your pitch and say just the right things. Personalized performance insights. It also well provides them with feedback on how they can get better.

Coaching 52

Coaching Benchmark Sales Analytics 52

Global Response

FEBRUARY 13, 2022

Customer service is one of the main goals of an inbound call center, and may take the form of updating account details, initiating returns, listening to (and solving for) customer concerns or feedback, or answering other questions or concerns from current customers. Product or technical support.

Call Center 62

Call Center Telemarketing Technical Support outsourcing 62

JustCall

APRIL 3, 2023

NICE CXone Key Features CRM integrations Predictive dialers Customer feedback Quality and workforce management Automation and artificial intelligence Omnichannel routing NICE CXone Integrations Livepro, Zendesk, Salesforce, Zoomphone, Fuze, Gong, ServiceNow, etc. out of 5. out of 5.

voip 52

voip Interactive Voice Response CRM Coaching 52

aircall

APRIL 21, 2017

KPIs, or Key Performance Indicators, will be the foundation upon which you will be able to appraise the success of your outbound calls strategy. Not all KPIs are created equal and not all of them are relevant to outbound sales. A virtuous feedback loop. Here is a small selection of KPIs which you might deem worthwhile.

Best practices 54

Best practices Scripts Outbound sales Coaching 54

JustCall

MARCH 9, 2023

So, while you’re on the call with the customer, the solution can leverage AI, NLP, and machine learning in real-time to provide insights and situational prompts to help personalize your pitch and say just the right things that land well with customers and prospects. It also well provides them with feedback on how they can get better.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

SEPTEMBER 16, 2019

Sales Dialers – Auto Dialer and Predictive Dialer: If a business is serious about growth, they have to break the mold of traditional outbound sales. And this can only be achieved by putting a brain behind the outbound sales strategy- Sales Dialers. 3 Ways To Forward Calls with JustCall.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

CrazyCall

AUGUST 16, 2019

Ready to level up your sales career? Personal Website. Personal Website. Topics covered: Sales skills, leadership, personal development. For: Sales leaders, AEs, AMs, SDRs, CEOs, and entrepreneurs. Andy Paul is all about accelerating your sales performance. Personal Website. Personal Website.

Sales 115

Sales B2B Coaching Personalization 115

Pointillist

JULY 25, 2018

This person is crucial in getting the initial project approved and moving it forward. Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Outbound Sales Call. Success Metrics for the Project. Call Support Center.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

This person is crucial in getting the initial project approved and moving it forward. Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback. Groups of 2 to 5 users are ideal so the trainer can provide personal attention to each user.

Analytics 43

Analytics Metrics Government Journey mapping 43