Cincom

MARCH 23, 2020

According to a recent Salesforce survey , 80 percent of younger B2B buyers were more comfortable buying within an Amazon-like experience that provided heavy emphasis on personalization. Younger audiences are less likely to be reached via long form writing such as white papers or extended stories. Audience Attention Span.

Marketing 52

Marketing Management B2B Sales 52

Transparent BPO

DECEMBER 3, 2019

For every poor example of implementation, there have been four or five great examples. Finding agents who can think for themselves and go beyond a script, who are empowered to pick up the baton from an automated transaction and do their best to meet and exceed customer expectations is vital.

outsourcing 62

outsourcing Customer Experience Contact Center Enterprise 62

Callminer

MAY 11, 2020

Companies should also consider employee satisfaction surveys to get a feel for the company culture from your front-line workers’ point of view. They act quickly to address the issue in a genuine way not with a script but with sincerity. A leader always leads by example. Take responsibility.

Management 273

Management Customer Experience Customer Service Coaching 273

Comm100

APRIL 8, 2016

For example, you may think that you should be reaching your customers through Pinterest because that’s what your competitors are doing. Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience.

Customer Service 43

Customer Service Advertising Call Center Scripts 43

Comm100

OCTOBER 8, 2016

White Papers. Interview your most loyal customers, and encourage anyone who reaches out to customer service to take surveys. For example, if you are doing a site-wide sale on jeans, why not offer an additional discount to reward loyalty members? Free Download] Live Chat Scripts to Make Stellar Agents. Newsletters.

Customer retention 60

Customer retention Scripts Education Marketing 60

Comm100

OCTOBER 17, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. During the same study, 46.7%

Customer Service 52

Customer Service Customer Care Feedback Surveys 52

Integrity Solutions

MAY 24, 2023

Example: Are your salespeople learning how to ask questions that help their customers gain greater clarity around their problems? Solicit examples of these inner dialogues, exploring how they can be supportive and how they can be destructive. Do the questions expose the consequences of inaction and the benefits of change?

Sales 52

Sales Coaching Accountability Personalization 52

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. A recent ExecsInTheKnow benchmark found that when asked which department in their organization is primarily responsible for social media engagement, the companies surveyed answered as follows: 49% Marketing/PR. 30% Customer Care.

Customer Service 49

Customer Service Customer Care Morale Marketing 49