Tethr

APRIL 24, 2024

Learn how to improve your call center coaching and give agents valuable feedback with these effective tips and real-life examples.

Coaching 94

Coaching Call Center Feedback 94

Beyond Philosophy

FEBRUARY 15, 2024

However, he hasn’t the faintest idea of how to do it from a practical sense. For example, consider the two emotions: anger and sadness. For example, if the average call handling time is lengthening or there is an increase in online cart abandonment, customer behavior tells you something. Both are negative emotions.

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

HelpCrunch

DECEMBER 23, 2021

The post How to Provide Online Customer Service: 8 Real-Life Examples appeared first on HelpCrunch blog. They say that customer service technology began with letters and post-pigeon, but in fact, it started long before that. In 1750 BC, a customer demanded a refund for the delivery of the wrong grade of [ … ].

Customer Service 118

Customer Service Technology 118

Help Scout

AUGUST 22, 2023

Take a look at these six examples of how to write an amazing message of your own. Auto-reply emails can acknowledge your customer and provide great follow-up information without adding additional burden to staff. Read the full article

68

68

ShepHyken

JANUARY 5, 2022

I love to receive great examples of outstanding customer service. What I share with you today is a great example of personalized and proactive communication. While I provide the lessons, the example comes from one of our subscribers, Dawn Mushill, who shared a letter that BarkBox wrote to one of its customers.

Personalization 435

Personalization Customer Experience Customer Service Sales 435

Beyond Philosophy

JULY 14, 2022

Today we will talk about how to be funny and use humor to your advantage. Here’s a great example of this type of humor from Studio C featuring Scott Sterling’s face : A lot of sarcasm, especially barbed sarcasm where the other person doesn’t pick up on it, would be an example of humor inspired by the Superiority Theory.

Coaching 414

Coaching Consulting Consulting Personalization 414

Nextiva

NOVEMBER 17, 2021

The post How to Use a Customer Journey Map to Keep More Customers [+ Real Examples] first appeared on Nextiva Blog. But then, when you think you've figured it all out, loyal customers begin to leave without warning. Or, new visitors spend hours on your pricing page only to leave without buying.

Journey mapping 136

Journey mapping Sales Customer Experience 136

Nicereply

NOVEMBER 16, 2023

28 examples of open-ended questions Questions for team meetings: What steps could enhance our meeting’s effectiveness? How does our meeting structure support or hinder our goals? How could the school support you better in overcoming academic hurdles? Example: How did you come up with this idea?

Feedback 59

Feedback Surveys Benchmark Customer centricity 59

Help Scout

AUGUST 22, 2023

Here are 7 examples of SMART support goals to help you achieve greatness. Setting customer service goals improves your team. Read the full article

Customer Service 75

Customer Service 75

Help Scout

AUGUST 22, 2023

We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers. Read the full article

92

92

ProProfs Blog

JANUARY 18, 2022

Therefore, in this article, we’ve discussed the ratio scale about what it is, how it can be used, its characteristics, advantages, and ratio scale examples. Ratio scale examples: “ For how many years have you been working with this company? ”. How much time do you spend on Social Media? Ratio Scale Examples.

Surveys 146

Surveys Sales Marketing Customer Support 146

Beyond Philosophy

JULY 13, 2023

For example, a large telecom company designed an AI system to identify customer churn. For example, if you were working in machine learning, you must tell the AI that a tomato is red, round, and has a green stem. The post How to Prevent This Catastrophic Error So Many Are Making With AI appeared first on Beyond Philosophy.

Customer emotions 359

Customer emotions Education Customer Experience Analytics 359

Beyond Philosophy

APRIL 11, 2024

I like how this framework allows companies to think differently about how customers use their products or services. Let me give you an example I was taught years ago in business. The Gucci Wallet Conundrum My issue with the whole Jobs to Be Done framework is understanding how one determines a job.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

CCNG

MARCH 8, 2023

You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? In this blog post, we're discussing how to recognize warning signs and prevent contact center agent apathy before it affects performance metrics (and profits!). Have you had similar issues with this system in the past?”

Morale 195

Morale Contact Center CCNG Agent burnout 195

ProProfs Blog

JANUARY 18, 2022

How much easy do they find doing something. For example, you can attempt to understand to what degree customers are satisfied with your products or services. For example, you must have seen star ratings (1 to 5) given by existing customers while shopping online. Examples of Rating Scale Questions. Comparative Scale.

Surveys 142

Surveys Best practices Feedback Customer Service 142

HelpCrunch

AUGUST 27, 2021

The post How to Build a Five-Star Customer Success Strategy (+5 Real-Life Examples) appeared first on HelpCrunch blog. If you are here, you’ve already realized that nowadays brands can’t rely entirely on their product’s quality. A good product itself doesn’t mean anything. Imagine, you have a silver fork, but what it matters if [ … ].

118

118

JustCall

DECEMBER 7, 2022

Read on to learn what is a sales playbook and some playbook examples. A sales playbook includes everything related to sales, when to launch a new product, how to prospect, how to pursue leads, and more. For example, a company cannot delay the delivery of a product or service after receiving the money from the buyer.

Sales 52

Sales Best practices Management Marketing 52

HelpCrunch

OCTOBER 13, 2021

The post How to Write Knowledge Base Articles That Answer Every Customer Service Question [With Examples] appeared first on HelpCrunch blog. Actually, we are not. With comprehensive actionable content and inner links that lead to additional relevant posts, a [ … ].

Customer Service 118

Customer Service 118

ShepHyken

JUNE 2, 2021

Instead, think about how to coexist. I’ve written an entire book on this topic, The Convenience Revolution , which teaches six principles on how to be convenient. These are just two examples of how Amazon is working its way into the day-to-day routines of its customers’ lives. I’ll put it in retail terms.

Advertising 334

Advertising Customer Service 334

Quiq

JUNE 30, 2022

Or an innovative way a company figured out how to meet customer needs? These are all great examples, but what really makes a difference day after day is simply anticipating customer needs before they become problems. Let’s take a look at how to anticipate customer needs and what it means to your customer service.

Interactive Voice Response 62

Interactive Voice Response Chatbots Customer Service Surveys 62

ShepHyken

MARCH 17, 2021

A great example of this comes from Dawn Mushill, one of our Shepard Letter subscribers. Here’s another example. They told me how much a new tire would cost, but before I paid for it, they wanted to see why it was going flat. So, what can we learn from these examples? What company doesn’t want that? No selling.

Sales 431

Sales Customer Service Management Customer Experience 431

ShepHyken

JANUARY 11, 2019

For example, if a customer complains about being overcharged, the company may respond with an apology and issue a refund. For example, Apple hhascarefully designed even something as rare as the process of unboxing a new Mac computer. 3 Amazing Examples of Closing the Customer Feedback Loop. What is the customer feedback loop?

Feedback 236

Feedback Surveys Technical Support Personalization 236

ShepHyken

AUGUST 21, 2020

One nice example is the simple case of digital transformation. Bring implementation and how to execute it together into the discussion. Question, challenge the complexities efficiencies and evaluate how the group achieves its objectives. Use these first examples as opportunities to observe how your model works or does not work.

Customer Experience 618

Customer Experience Government Feedback Management 618

TechSee

APRIL 7, 2021

The IT expert can immediately understand the problem, but instead of trying to explain with words how to fix the issue, the IT expert can use visual assistance to make the experience crystal clear. The post How to offer great IT Support for WFH Staff with visual assistance (6 examples) appeared first on TechSee.

Self service 109

Self service Best practices Technology Analytics 109

ShepHyken

JANUARY 1, 2021

Sh e provides tips and examples of how to improve the customer experience with automated support emails. In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Here’s an example of a typical generic email. How to Write Automated Customer Support Emails.

Customer Service 381

Customer Service Customer Support Education Personalization 381

Help Scout

SEPTEMBER 2, 2021

In our examples below, we’ve chosen to use a SaaS (software as a service) product that helps users build and design websites. It’s also a great place to sell your company’s values and how they fit into how you offer support. Training team members on how to resolve technical issues.

Technical Support 102

Technical Support Engineering APIs Education 102

Help Scout

OCTOBER 26, 2021

Here's why it’s important and how to do it well. SaaS customer support has a deeper impact on your business's key metrics than you might think. Read the full article

SaaS 113

SaaS Customer Support Metrics 113

Quiq

JUNE 30, 2022

Or an innovative way a company figured out how to meet customer needs? These are all great examples, but what really makes a difference day after day is simply anticipating customer needs before they become problems. Let’s take a look at how to anticipate customer needs and what it means to your customer service.

Interactive Voice Response 52

Interactive Voice Response Chatbots Customer Service Surveys 52

delighted

MARCH 29, 2022

How to get started measuring employee satisfaction. To measure how employees feel about your company, get started with an employee Net Promoter Score (eNPS) survey. 15 examples of good employee satisfaction survey questions. Want to create your own employee satisfaction survey? You came to the right place.

Surveys 89

Surveys Feedback Morale Management 89

LiveVox

AUGUST 24, 2022

In this blog post, we’ll break down how to identify and remedy middle funnel bottlenecks to help you increase your lead conversion rate and […]. The post How to Break Your Middle Funnel Bottleneck (With Examples) appeared first on LiveVox.

52

52