en contact-us 
ShepHyken
MARCH 31, 2023
A recent NBC poll found that 75% of respondents believe customer experience has worsened after the pandemic, with 78% saying they’ve had to contact a company multiple times to obtain a resolution. Excellent customer service isn’t easy Any customer service rep will tell you that almost no one contacts customer service because they’re happy.
AWS Machine Learning
SEPTEMBER 22, 2022
Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. region us-east-2. language-code en. region us-east-2.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SharpenCX
OCTOBER 21, 2021
Outdated auto-dialers have trained us to press decline when a number we don’t recognize calls. Rather than making your customers play a guessing game, create an automated Agentless campaign to send a text when your technicians are en route to a customer’s house. Once you hit 10 stars, you get a cup of coffee on us.”.
CSM Magazine
OCTOBER 11, 2022
Europe’s leading independent customer management services provider will deploy IRIS Clarity’s voice isolation software across its contact centre estate. Providing our colleagues with the right tools to be effective in their role has always be en a critical consideration for us.
Customer Service Life
DECEMBER 14, 2020
My views on this topic are born out of time spent working in and managing contact centers where it was so easy to fixate on the wallboard displaying a packed queue representing increasingly customer angst with each passing second. He goes on to say that acknowledgment has two parts. What do you say?
NICE inContact
MARCH 26, 2019
Most contact centers share a goal of delivering excellent customer service. Disjointed policies, processes, technology and practices can all be obstacles en route to excellent customer service. Mastering the customer experience is essential to shifting the perception of the contact center from a cost center towards a revenue-generator.
ShepHyken
MARCH 23, 2018
63% of US CEOs are hiring , but they say it is more difficult to find the qualified workers they need (PwC 21st Annual Global CEO Survey). Situation : A pattern of negative customer reviews emerges from direct customer contact, or worse, publicly via social media channels. Stating your mission once is not enough.
Expert insights. Personalized for you.
167 
Let's personalize your content