NobelBiz
JANUARY 15, 2021
Steve Bederman joins the Customer Service Academy Podcast - hosted by Tony Johnson - to talk about the different ways in which you can build trust and energy in a virtual call center, plus a host of many more interesting and highly educational insights on running a contact center in general.
Working Solutions
MAY 4, 2020
The new social guidelines imposed by the 2020 coronavirus pandemic have led to a sharp increase in the use of virtual training programs to help educate employees, healthcare professionals and a wide variety of other teams and groups.
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Working Solutions
NOVEMBER 16, 2018
Tamara Schroer, an expert in the virtual classroom, offers a few ideas to engage remote workers in her viewpoint for TJ – Training Journal, an authority for learning-and-development practitioners. The post Virtual Education Expert Tamara Schroer Shares her Insight appeared first on Working Solutions.
JustCall
OCTOBER 19, 2023
Customer Education: Existing customers might be used to your old number. Routing Complexity: Custom numbers can be difficult to configure for routing calls. You can also set up a virtual call center and manage all your calls from a centralized place. Connect with our team to know more.
Liveops
NOVEMBER 16, 2018
Speaking of faster learning, the virtual call center model differs when it comes to onboarding and education. Some virtual call center providers (like ours) customize curricula to each company’s specifications and then work closely alongside the company to track outcomes. That means…. That means….
Liveops
JANUARY 6, 2022
Shifting to an omnichannel approach—one that relied heavily on a robust digital presence—resulted in the rise of virtual agents and contractors across a number of industries. In turn, virtual call centers, receptionist services, and customer service providers have become more in demand than ever. .
aircall
JUNE 25, 2021
The factors you need to prioritize revolve around digital transformation, automation, communication, and education across all of your departmental teams and supply chains. Educate Your Team. When you’re done implementing those changes, educate your team on the new course of business operations. Let’s get into the details.
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